Username and password

peggie.hall's Avatar


10 Mar, 2020 12:34 AM

Two days ago I migrated from Quicken to Moneydance...and in setting up online banking and online billpay I'm 99.999% certain that I created a username and password, but stupidly neglected to save them. Because my email address self-populates when I attempt to log into online banking, it appears to be my username. But I don't have the slightest idea what my password is. I can't create a new one because there doesn't seem to be a "forgot password" function and changing it requires entering the existing password. I've tried my Quicken password and my bank pin, but neither of those work.

Please help me create a new online banking and billpay password...I promise to save it this time!

Thanks so much!

--Peggie Hall

  1. Support Staff 1 Posted by Ethan on 10 Mar, 2020 01:14 AM

    Ethan's Avatar

    Hello Peggie,

    I'm not entirely sure I understand your situation. If you created a password with your bank that you no longer remember, you'll have to contact them about resetting your password, since we don't have access to their systems.

    If you remember your username and password and the situation is that you misentered them when setting up your account in Moneydance, you can reset this by recreating your connection. To do so, you can follow these steps:

    1) Open your bank account register by clicking on it in the left sidebar in Moneydance
    2) Select Online->Setup Online Banking from the menu bar
    3) Click the Disable button. If you don't see a disable button, continue to step 5.
    4) Select Online->Setup Online Banking from the menu bar (again)
    5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK. Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to reset the connection.
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for any additional accounts from this bank

    If neither of those address what your situation is, could you try to describe it again?

    Infinite Kind Support

  2. 2 Posted by peggie.hall on 10 Mar, 2020 04:14 AM

    peggie.hall's Avatar

    Thanks for the reply Ethan!

    As I said, I've migrated from Quicken, where I used online banking and bill pay via direct connect for more than 20 years...same bank for the last 19 years. In Quicken, a password/pin is needed to access direct connect...and I THINk that's also true of Moneydance. I decided it was time for a new one when I set up's that password I vaguely remember entering but failed to save.
    I've tried my bank's username and password without success...I have no trouble using them to log into my bank's website, so I know they work.

    I'm typing this at 11:00pm, so it's a bit late to follow your instructions tonight, but I'll do so first thing in the morning and let you know if that solves my problem. Meanwhile, thanks again for the quick reply. From what I've experienced so far--importing my data and the way it's all laid out, I think the switch to Moneydance is going to be very easy. The response from the support team has certainly been great!


  3. 3 Posted by derekkent23 on 10 Mar, 2020 08:21 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Peggie

    I am not an expert on Direct Connect but the one thing I have read over and over again is that it would be very unusual for the same password etc to be used for online banking and Direct Connect, they are set up separately.

    Hope this help as you try to connect.

  4. 4 Posted by peggie.hall on 10 Mar, 2020 04:48 PM

    peggie.hall's Avatar

    Hi Derek..

    Thanks for chiming in!. I'm 99% certain you're correct. Hopefully the steps that Ethan provided will let me create the new password I need.


  5. 5 Posted by peggie.hall on 10 Mar, 2020 08:06 PM

    peggie.hall's Avatar

    Problem solved using Ethan's instructions. However, Derek and I were right that Direct Connect does use a separate password, same as Quicken does. The password wasn't causing the problem, it was my username, which is different from any username or pin used to access my accounts on the bank website. I finally called my bank and learned that it had created a Direct Connect username when I first set up Online and Bill Pay with them 18 years ago. Their online tech guy provided it and Bingo!--Online banking and Billpay were up and running!

    Thanks so much to both of you for the help!


  6. 6 Posted by dwg on 10 Mar, 2020 08:28 PM

    dwg's Avatar

    Just to round it out.

    The Internet Banking site and the Direct Connect system are separate systems that are running completely different software, it would be rare to run them on the same computer system, not impossible but not usual either.

    A few banks seem to have set up the infrastructure to provide you a single login that covers all systems, most do not. The single login requires still more systems which adds costs in the form of hardware and maintenance, plus I suspect many organisations like to keep them completely separate, and some may feel it enhances security to have different logon credentials.

    Generally the Direct Connect system will be a relatively small dedicated system with limited storage so it will only hold a small subset of your transaction information, often as little as 30-90 days, it is big enough the do the job but not a terribly costly system in terms of hardware, the costs usually come down to maintenance of the system..

  7. 7 Posted by peggie.hall on 10 Mar, 2020 08:54 PM

    peggie.hall's Avatar

    I've never known Direct Connect to be anything but the "pathway" between the software on a computer and the bank to upload and download transactions and online payments to and from your check register or other account file.


  8. Support Staff 8 Posted by Ethan on 11 Mar, 2020 10:15 PM

    Ethan's Avatar

    I'm glad to hear things are sorted out!

    Infinite Kind Support

  9. System closed this discussion on 10 Jun, 2020 10:20 PM.

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