Handshake Exception error

RJG's Avatar


13 Mar, 2020 01:02 AM

I'm testing a trial version of Moneydance. When I try to set up any account for online banking, I get this error:

<html>Error: <b>An unexpected error occurred javax.net.ssl.SSLHandshakeException: Couldn't kickstart handshaking</b>

It isn't a bank server issue because I get this error before I can even get to the download list of institutions.

I'm on Version 2019.3 (1880)

Any suggestions?

  1. 1 Posted by dwg on 13 Mar, 2020 01:41 AM

    dwg's Avatar

    I'm a fellow user.

    It sounds like a communication issue between Moneydance and the bank's server. Support will need to know what bank you are trying to connect to.

  2. Support Staff 2 Posted by Ethan on 13 Mar, 2020 01:45 AM

    Ethan's Avatar

    When exactly do you get this error? Is it when you go to Online -> Set Up Online Banking?

    Are you using any firewalls, antivirus software, or proxy settings that may be preventing Moneydance from reaching the internet?

    Infinite Kind Support

  3. 3 Posted by RJG on 13 Mar, 2020 05:51 AM

    RJG's Avatar

    Thank you for the replies. Ethan, it turned out to be privacy software on my PC which was blocking Moneydance. It's working now, although my main bank, Advantis Credit Union, appears not to be supported by Moneydance even though Quicken direct downloads work fine.

  4. System closed this discussion on 12 Jun, 2020 06:00 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac