Handshake Exception error

RJG's Avatar

RJG

13 Mar, 2020 01:02 AM

I'm testing a trial version of Moneydance. When I try to set up any account for online banking, I get this error:

<html>Error: <b>An unexpected error occurred javax.net.ssl.SSLHandshakeException: Couldn't kickstart handshaking</b>

It isn't a bank server issue because I get this error before I can even get to the download list of institutions.

I'm on Version 2019.3 (1880)

Any suggestions?

  1. 1 Posted by dwg on 13 Mar, 2020 01:41 AM

    dwg's Avatar

    I'm a fellow user.

    It sounds like a communication issue between Moneydance and the bank's server. Support will need to know what bank you are trying to connect to.

  2. Support Staff 2 Posted by Ethan on 13 Mar, 2020 01:45 AM

    Ethan's Avatar

    When exactly do you get this error? Is it when you go to Online -> Set Up Online Banking?

    Are you using any firewalls, antivirus software, or proxy settings that may be preventing Moneydance from reaching the internet?

    Ethan
    Infinite Kind Support

  3. 3 Posted by RJG on 13 Mar, 2020 05:51 AM

    RJG's Avatar

    Thank you for the replies. Ethan, it turned out to be privacy software on my PC which was blocking Moneydance. It's working now, although my main bank, Advantis Credit Union, appears not to be supported by Moneydance even though Quicken direct downloads work fine.

  4. System closed this discussion on 12 Jun, 2020 06:00 AM.

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