tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1565-unable-to-download-online-transactionsInfinite Kind: Discussion 2016-03-19T05:10:51Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/385339332015-11-23T18:21:01Z2015-11-23T18:21:03ZUnable to download online transactions<div><p>Hello</p>
<p>Recently when attempting to download my credit card
transactions, I get the below error:</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.<br>
Error Description: java.io.IOException: HTTP Error:400 Bad</p>
<p>I am able to log into the account fine outside of Moneydance but
would like some guidance on how I can remedy this error so I can
grab the transaction within Moneydance</p>
<p>Thanks</p>
<p>Steve</p></div>Steve Bartkoskitag:infinitekind.tenderapp.com,2009-01-14:Comment/385339332015-11-24T15:24:11Z2015-11-24T15:24:11ZUnable to download online transactions<div><p>Hi Steve,</p>
<p>Can you give me the name(s) of the financial institution(s)
you're trying to connect to?Can you try re-creating your connection
with your financial institution and see if that fixes the issue
that you're seeing? You will need to disable your current
connection to your bank and then recreate it using the New
Connection button on the Online Banking Setup screen. To do so, you
can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanley