Cannot access my Chase cards from Moneydance

Joan G Scibetts's Avatar

Joan G Scibetts

24 Nov, 2015 11:31 PM

I have 3 Chase credit cards. I an download only one

  1. 1 Posted by -Kevin N. on 24 Nov, 2015 11:34 PM

    -Kevin N.'s Avatar

    Hi Joan,

    You're not alone. Take a look at the following thread:

    -Kevin N.

  2. Support Staff 2 Posted by Jenny on 25 Nov, 2015 11:30 AM

    Jenny's Avatar

    Hi Joan,

    Kevin is correct, there is an issue with Chase's connection at the moment. From the reports we've received, it looks like they are trying to resolve problems caused by a recent security update. We are also investigating on our side to make sure we are able to connect once the problems are resolved. If you haven't already, you should contact Chase to let them know you are also affected by this issue.

    We can let you know once this is resolved. I'm very sorry for the inconvenience!

    Infinite Kind Support

  3. 3 Posted by Ian L on 18 Dec, 2015 05:42 PM

    Ian L's Avatar

    I am happy to let you know, we believe the issues with Chase have now been resolved in the latest preview build of Moneydance, which you can download here -

    Please first download/login using the username/account that has been working. Then try to download/connect using the other username/account, which should now connect successfully.

    Please let us know if you encounter any issues during this process.

    Infinite Kind Support

  4. Ian L closed this discussion on 18 Dec, 2015 05:42 PM.

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