Discover appears broken again

Bill Waldron's Avatar

Bill Waldron

07 Apr, 2020 03:40 PM

A similar issue to the one that was resolved in a preview build a few months back has apparently returned. Transaction downloads fail silently. Console says "uh oh, we've gotten some OFX with no headers". Happening with both Discover Card and Dscover Bank accounts.

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  1. 61 Posted by Bwr1338 on 20 May, 2020 11:20 AM

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    Read earlier post. Discover has dropped support for direct connect. 

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  2. 62 Posted by mbourdeau09 on 20 May, 2020 01:37 PM

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    If that is the final answer on Discover that's unfortunate but likely not something that it's possible to fix. However, InfiniteKind Support should promptly remove Discover Bank and Discover Card from the support bank list (https://infinitekind.com/fi). To leave it on the list would be negligent of InfiniteKind since some people may be purchasing this software specifically for Discover support.

  3. Support Staff 63 Posted by Sean Reilly on 20 May, 2020 03:00 PM

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    I'm very sorry to hear the confirmation from Discover that they're discontinuing OFX support. We are working on the automation that dwg mentioned and will be pushing ahead harder with that approach. In the meantime, I've removed Discover Bank and Card from our listings.

    Thanks,
    Sean

  4. Maddy closed this discussion on 20 May, 2020 08:44 PM.

  5. kwbear re-opened this discussion on 28 May, 2020 05:38 PM

  6. 64 Posted by kwbear on 28 May, 2020 05:38 PM

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    What is the status of the Discover download problem? Maddy closed this Discussion on May 20,2020 yet the problem still exists. I'm using Moneydance 2019.4 (1904) with OS 10.15.4. From Sean's last comment on May 20, 2020 it appears that MD is not attempting to resolve the discover Card issue any more. Is that the case?

  7. 65 Posted by Bob on 28 May, 2020 05:57 PM

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    Yes. MD has accepted the premise that Discover has discontinued OSX support. Discover does appear to be supporting it for Quicken. I'm not sure if there is payment from Quicken for this service. MD does not seem to have enough clout, or willing to pay, to get OSX service. We are left with accessing Discover's website and downloading transactions.

  8. 66 Posted by Bwr1338 on 28 May, 2020 06:06 PM

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    See earlier post but Discover moved to Quicken online only. Schwab and fidelity offer good rates and full support of the OFX standard. Also checking out local credit unions around me. 

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  9. System closed this discussion on 27 Aug, 2020 06:10 PM.

  10. brad.mcneely re-opened this discussion on 31 Aug, 2020 02:25 PM

  11. 67 Posted by brad.mcneely on 31 Aug, 2020 02:25 PM

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    Apologies for bumping this. I know this is totally on Discover's side. I was just curious if there's been any movement towards a potential resolution to this with them. I loved Discover's customer service but found it tedious to do the electronic downloads of the statements and reconcile them so I switched all of my monthly recurring transactions to another card. Just curious if there was any wiggle room here or if they've dug their heels in and it's done.

  12. 68 Posted by kwbear on 31 Aug, 2020 02:36 PM

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    Brad:

    The last posting by Infinite Kind indicated that they are not pursuing a Discover Card solution and Discover Card appears to not consider this an issue. I’d suggest contacting Infinite Kind directly and asking if they do intend to resolve this issue in future releases. The best I can determine is the, unfortunately, Infinite Kind has given up on trying to resolve the Discover card issue. I hope I’m mistaken.

  13. 69 Posted by david.d on 31 Aug, 2020 02:38 PM

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    As I understand it, Discover has decided to work only with Quicken, and there is no further solution to pursue under those conditions.

     

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  14. Support Staff 70 Posted by Sean Reilly on 31 Aug, 2020 02:41 PM

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    We are working on this and have a solution that bypasses the old (but standard) method of connections completely. We're not yet ready to release it but hopefully will be in a matter of weeks. The new connection method will be much more resilient to disruptions like this.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer/Director
    infinitekind.com (http://infinitekind.com)

  15. 71 Posted by brad.mcneely on 31 Aug, 2020 02:43 PM

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    Wow Sean. Thanks. That's great news. I pinged Discover's customer service chat and got a generic "We're sorry and will send your feed back to HQ" response. I can't wait to see what you come up with.

  16. Support Staff 72 Posted by Maddy on 31 Aug, 2020 02:43 PM

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    Hi all,
    Thank you for contacting Moneydance support.

    We have tried to update our connection information, but unfortunately it looks like Discover Bank have stopped supporting Direct Connect services, for this reason we had to remove their listing from Moneydance.

    It looks as though Discover Bank support Web Connect and Express Web Connect.

    Moneydance only supports automatic downloads using Direct Connect.
    By only using Direct Connect, we can guarantee that your username, password and financial data only ever exists with your bank or on your own personal computer, and at no point are your details stored on another server.
    We consider the privacy of your financial data an enormous responsibility. We fiercely believe that your financial information should be secure and only accessible to yourself, your financial institution, and anyone with whom you explicitly choose to share it.

    Without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the knowledge base.

    We understand that this is not what you were hoping for but unfortunately it does not depend on us. If they begin to support Direct Connect at any point, we'd be happy to establish a connection with them.

    I regret not being able to provide better news.

    --
    Maddy, Infinite Kind Support

  17. System closed this discussion on 30 Nov, 2020 02:50 PM.

  18. System closed this discussion on 01 Mar, 2021 02:50 PM.

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