Online Banking charge

discus727's Avatar

discus727

25 Nov, 2015 02:19 PM

The software has started charging 9.95 per month for online access. I would like to cancel this fee, but cannot find an option to do so.

  1. Support Staff 1 Posted by Ben Spencer on 25 Nov, 2015 02:25 PM

    Ben Spencer's Avatar

    Hi David

    This is not a fee that Moneydance is charging. We do not charge any fees to use the software. However some banks charge their customers a fee for the service of downloading transactions in to personal finance software. In order to cancel such a service you would need to contact your bank and tell them to turn of Direct OFX connections for your account.

    Ben Spencer
    Infinite Kind Support

  2. System closed this discussion on 19 Mar, 2016 05:02 AM.

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