CitiCard online transactions error

serg.leo's Avatar

serg.leo

26 Nov, 2015 02:45 PM

Seems like Citi decided to make changes on their side. I see following not on my account:

"Special Notice
As of 11/5/15, 2015, we will be updating the browsers we support. We encourage you to upgrade to the latest version for the best online experience. View recommended browsers."

And Moneydance now failing with following error:

Error setting cookie: java.lang.Exception: Cannot send cookie back to source: https://www.accountonline.citibank.com/cards/svc/CitiOfxManager.do; AKMTLTSID=6117EA687610F0D229237081BBD478AA; path=%2F; domain=citibank.com
java.io.IOException: HTTP Error:400 Bad
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2642)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2550)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:970)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:465)
at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)

Please resolve this issue.

PS I'm running Moneydance on Ubuntu 14.04

Happy Thanksgiving!

  1. Support Staff 1 Posted by Ian L on 27 Nov, 2015 08:49 PM

    Ian L's Avatar

    Hi,

    Unfortunately, Citi has decided to discontinue support for direct OFX connections, which Moneydance requires in order to talk directly to a bank. The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Ian
    Infinite Kind Support

  2. System closed this discussion on 19 Mar, 2016 05:02 AM.

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