Citi Bank connections

pretzel.logic1's Avatar

pretzel.logic1

12 Apr, 2020 03:47 PM

I keep getting this error for any citi cards accounts I have. This has been going on for weeks now. On occasion I can run the download again and it will complete downloading transactions. I am using the last beta version 2019.4 (1904) but this was present in the last release also. This is starting to get annoying so is this something on MD side or Citi side.

There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Citi Cards
The error code reported by the server was: 2000
We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.

Showing page 6 out of 6. View the first page

  1. 151 Posted by rusty on 03 Jun, 2020 04:34 AM

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    Thank you very much! Citi card download on moneydance is now working.

  2. 152 Posted by Patrick A McKin... on 03 Jun, 2020 09:55 AM

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    Sean -- Thank you so much for helping Citi to get the connection back to working state.
    Despite what Citi CSR reported to me last week, I am now able to download transactions again.

    Yahoo!!!

  3. 153 Posted by sobo1 on 03 Jun, 2020 05:38 PM

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    Yeah! Thank you thank you thank you!!!!!!!

  4. 154 Posted by David on 03 Jun, 2020 11:35 PM

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    This comment was split into a new private discussion: Error 500 after the latest Citi reset

    Uh oh. A new error seems to have popped up after a day and a half. It worked fine yesterday and earlier this morning.

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: java.io.IOException: HTTP Error:500 Internal Server Error

  5. 155 Posted by dwg on 04 Jun, 2020 12:25 AM

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    I'm a fellow user

    HTTP Error:500 Internal Server Error suggests a general problem with the Bank's server.

  6. 156 Posted by Davin on 04 Jun, 2020 10:14 PM

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    Got past the 200 error today after the Citibank updated their servers 2 June.
    Had to enable the desktop app access going through my Citibank profile more settings. Then setup online banking on Moneydance using Citi Cards option from the drop down menu.

    Thanks all.

  7. 157 Posted by jordangregory on 04 Jun, 2020 11:26 PM

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    I am glad this is fixed. I can download again, but I now have 600 duplicate transactions. Thankfully it only duplicated to the middle of November (after the posting of the November statement). Is there a way to fix this. Merge duplicates?

  8. 158 Posted by paul on 05 Jun, 2020 01:55 AM

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    A couple of days ago my citi connections started working again - no changes on my end.

    Thanks, Paul

  9. 159 Posted by amaxware on 07 Jun, 2020 11:31 PM

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    I was just able to get mine to work with the normal "add desktop access" timer.
    Not sure what the solution was, didn't see any recent emails. Glad it's fixed, but I would hope MD folks would communicate better on this type of issue.

  10. 160 Posted by dwg on 07 Jun, 2020 11:35 PM

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  11. 161 Posted by oneoldbird on 08 Jun, 2020 10:42 PM

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    Mine works now too! Thanks so much for the responsiveness and the fix!

  12. 162 Posted by wjshack on 28 Jun, 2020 12:32 AM

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    Downloads are failing again. This time it says username or password is incorrect. The "fix" was working through 6/20.

  13. 163 Posted by danflynn on 28 Jun, 2020 03:40 AM

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    I'm getting the same problem as wjshack. it's very frustrating.

  14. Support Staff 164 Posted by Ethan on 28 Jun, 2020 06:23 PM

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    Hi everyone,

    We've unfortunately heard many reports of this issue with Citi connections over the weekend. It looks like they've changed something on their end again, and we'll try to figure out what that is and make contact with them.

    I think we have enough connections logs at the moment, but if you want to send yours as well, please open up a new private thread on our website to send them. Please do not post your connection logs to this thread.

    We'll post any updates about this here when we have them. In the meantime, using manual downloads like you all did for the last round of this is the current workaround.

    Ethan
    Infinite Kind Support

  15. 165 Posted by Mark Hackney on 29 Jun, 2020 01:45 PM

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    Thanks. I went here first to see if others experienced the same thing and voila! I sure wish Citi would just leave what works alone, unless it's a security thing, cause it's sure frustrating to the customers!!

  16. 166 Posted by Roger Rice on 29 Jun, 2020 02:47 PM

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    Broken again here too. Please do something to fix rather than just blaming Citi.

  17. 167 Posted by sean on 29 Jun, 2020 04:27 PM

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    Broken for me. :(
    Subscribing to thread for updates! :)

  18. 168 Posted by james.f.roach on 29 Jun, 2020 07:31 PM

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    I have the same problem. The Citi Card download stopped working back in January 2020 and MD fixed the problem around May 2020 now I have the same problem as stated above. Called CITI support and they were not able to help me. So I'm back with MD. Pleas fix this!
    Thanks..

  19. 169 Posted by derekkent23 on 30 Jun, 2020 06:47 AM

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    I am not support staff, just a user.
    Hi

    Another user suggests Citi has fixed their issue, see https://infinitekind.tenderapp.com/discussions/online-banking/16604...

    Hope this helps.

  20. 170 Posted by TonyRI on 30 Jun, 2020 10:37 AM

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    Verified! Yay!

    Worked fine this morning with no changes on my end. :)

  21. 171 Posted by sean on 30 Jun, 2020 03:50 PM

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    Looks like its working again this AM for me too!

  22. 172 Posted by Mark Hackney on 02 Jul, 2020 01:54 PM

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    also working as of yesterday morning. No change on my end of link either!

  23. 173 Posted by davet65 on 05 Jul, 2020 08:58 PM

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    This comment was split into a new private discussion: Citi Bank connections

    I have not been able to download, and posted here:
    https://infinitekind.tenderapp.com/discussions/online-banking/16604-citi-cards-regularly-fails
    So far, no response and still can't connect.
    Can someone post which MD version they have used successfully? I am running MD2019.4 1899 on Mac OS 10.13.6 High Sierra.

    Thanks.

  24. System closed this discussion on 04 Oct, 2020 09:00 PM.

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