tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/15841-citi-bank-connectionsInfinite Kind: Discussion 2024-02-10T17:57:16Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-12T15:47:16Z2020-04-12T15:47:16ZCiti Bank connections<div><p>I keep getting this error for any citi cards accounts I have. This has been going on for weeks now. On occasion I can run the download again and it will complete downloading transactions. I am using the last beta version 2019.4 (1904) but this was present in the last release also. This is starting to get annoying so is this something on MD side or Citi side.</p>
<p>There was an error communicating with your financial institution. The details of this error are below.<br>
Bank Name: Citi Cards<br>
The error code reported by the server was: 2000<br>
We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.</p></div>pretzel.logic1tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-12T15:57:12Z2020-04-12T15:57:59ZCiti Bank connections<div><p>Additional information. I have removed the Citi accounts using the python script and set them up again. I have logged into the accounts successfully with the credentials. I have removed access and added back access to MD on the Citi accounts and still to no avail.</p></div>pretzel.logic1tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-12T17:13:00Z2022-10-17T22:45:41ZCiti Bank connections<div><p>Same problem with a Citicard that has been working since November 2019. Looking at my "Apps and Websites that use your Citi credentials" page on the Citi site, I see Moneydance 2019 was registered 11/21/2019, last access 4/3/2020.</p>
<p>No changes that I know of.</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-12T18:12:13Z2020-04-12T18:12:13ZCiti Bank connections<div><p>Pretty sure it's a problem on Citi's end.</p>
<p>I had only begun seeing the issue today..</p>
<p>Last access: Moneydance 2019 04/11/2020 08:14 am</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-12T18:56:09Z2022-10-17T22:45:41ZCiti Bank connections<div><p>Thx. Citibank’s “help” options seem intended to deflect. E.g., there are only three Subject options for a message, none of which applies, and no Other. I think I will send a paper message.</p>
<p>Bill Courington</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T16:38:15Z2020-04-13T16:38:18ZCiti Bank connections<div><p>I have had sporadic issues with my Costco Citicard the last week or so. Got the 2000 error this morning, but tried later and it went through as normal. Perhaps their servers are struggling with demand right now.<br>
Hope everyone is healthy and holding together.</p></div>EdfromHuntsvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T17:48:35Z2022-10-17T22:45:41ZCiti Bank connections<div><p>Thanks for relating your experience. You might be right about server load problems, but I’ve not had one success. I sent Citi customer support a paper description of the problem, hoping that surprising medium gets their attention.</p>
<p>Bill Courington</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T21:18:19Z2020-04-13T21:18:19ZCiti Bank connections<div><p>Hi everyone,</p>
<p>We've had a few reports about this over the last 24 hours, but nothing major that seems to have affected many people since the last incident in November. We're looking into it, but if a few of you could send your connection logs to support in a new private thread, that would be helpful. Again, don't post your full logs here unless you are certain that you have deleted any private information. Here's how to get the logs:</p>
<p>1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.<br>
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.<br>
3) Select all of the text in the Console and use the <strong>Copy to Clipboard</strong> button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.</p>
<p>Again, the debugging logs that this produces will contain your account information, so I recommend you make sure to delete this information, and start a private thread with this information.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T21:39:49Z2022-10-17T22:45:41ZCiti Bank connections<div><p>Log attached (userid obscured by me). Grateful for your efforts.</p>
<p>Bill Courington</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T22:46:14Z2020-04-13T22:46:14ZCiti Bank connections<div><p>Cleared of personal data.</p></div>pretzel.logic1tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T22:58:47Z2020-04-13T22:58:48ZCiti Bank connections<div><p>This is a very interesting set of logs. I ran a download which<br>
succeeded. I followed it a few seconds later with a download that<br>
failed. When I gave a cursory look at the logs, the successful one<br>
showed VERSION:102. The one that failed showed VERSION:103.</p>
<p>Thanks,</p>
<p>Ed</p></div>eabforumstag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T23:01:03Z2020-04-13T23:01:04ZCiti Bank connections<div><p>Correction. The successful one was V103. The failure was V102.</p>
<p>Sorry, Ed</p></div>eabforumstag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-13T23:15:27Z2020-04-13T23:15:28ZCiti Bank connections<div><p>And yet looking at it again, I ran tests that succeeded with V103, and<br>
then failed with V103. So I do not know what to believe here. Probably<br>
just don't know what I'm looking at, heh.</p>
<p>Ed</p></div>eabforumstag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T01:20:28Z2024-02-10T17:57:16ZCiti Bank connections<div><p>I'm having this problem too, every since April 3rd</p></div>cwieczorektag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T07:31:26Z2020-04-14T19:08:30ZCiti Bank connections<div><p>I have been having the same problem the last couple of weeks as well. More often than not I get the 2000 error but periodically it will download.</p>
<p>I seem to have resolved it (at least for now) with these steps:</p>
<p>1) Disabling online banking in Moneydance for all my Citi Card accounts.<br>
2) Login to the Citi site and go to:</p>
<p>Profile -> More Settings -> Manage Desktop Apps</p>
<p>Remove access for the Moneydance application.</p>
<p>3) Wait until email confirmation received that it was disabled.<br>
4) Go back to same location on Citi site and Add Access. Timer will start giving 10 minutes.<br>
5) In Moneydance, setup online banking for account but use Advanced Setup with the following:</p>
<p>Name: Citi Credit Card<br>
OFX Institution Org: Citigroup<br>
OFX Institution ID: 24909<br>
OFX Connection URL: <a href="https://mobilesoa.citi.com/CitiOFXInterface">https://mobilesoa.citi.com/CitiOFXInterface</a></p>
<p>6) Rinse and repeat step 5 for any other Citi accounts.</p>
<p>On the Citi site the application will register as Quicken (screenshot attached). When I went to remove the access it was most definitely Moneydance as the product but I did not think to grab a screenshot.</p>
<p>I had tried disabling online banking and setting it up again using the 'Citi Cards' selection from the list in Moneydance but it continued to result in the 2000 error more often than not. Using Advanced Setup as above and I have not received a 2000 error.</p></div>Anthonytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T10:11:37Z2020-04-14T10:11:37ZCiti Bank connections<div><p>Thank you for sharing this workaround, Anthony!</p>
<p>Hopefully this will help other customers too.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T16:07:34Z2024-02-10T17:57:16ZCiti Bank connections<div><p>So I have tried the work around but the Citi website isn't letting me access to the Desktop App portion of the website. Just a never ending circle of sadness. Time to call Citi.</p></div>cwieczorektag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T17:55:32Z2024-02-10T17:57:16ZCiti Bank connections<div><p>Update: I managed to get it working by disconnecting on the Citi website and then readding Moneydance in the 10 minute window. I had to try 3-4 times before it worked once, then it stopped working. Very Fickle. I'm talking to a Citi tech support right now online</p></div>cwieczorektag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T19:05:50Z2020-04-14T19:05:51ZCiti Bank connections<div><p>Here is another test I just ran where I experienced multiple failures,<br>
followed by a successful download. This all happened within a single<br>
session of MoneyDance. I just selected Download Transactions over and<br>
over, got six failures, then suddenly a successful session.</p>
<p>Ed</p></div>eabforumstag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-14T22:43:57Z2020-04-14T22:43:57ZCiti Bank connections<div><p>I was having the problem on and off since early Apri.</p>
<p>Broken again today - but Anthony's workaround works for me.</p>
<p>Many Thanks.</p></div>paultag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-15T01:41:44Z2022-10-17T22:45:41ZCiti Bank connections<div><p>Surprise. Having changed nothing, I just did a successful download.</p>
<p>Bill Courington</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-15T02:07:45Z2020-04-15T02:07:45ZCiti Bank connections<div><p>Have also had this problem for a few days.</p>
<p>If you need another log, I can send it, but you probably have enough.</p>
<p>As to the workaround, I think I'll wait to see if there is a more permanent solution.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-15T10:51:05Z2020-04-15T10:51:06ZCiti Bank connections<div><p>Thank you for the instructions, Anthony!! Worked the first time.</p></div>rltambotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-15T12:56:17Z2020-04-15T12:56:17ZCiti Bank connections<div><p>Thanks for the workaround, but just to let others know, my connection worked correctly several times today with no changes whatsoever.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-04-15T22:29:42Z2020-04-15T22:29:43ZCiti Bank connections<div><p>As with TonyRI, I too have made a number of successful connection/downloads with Citi today as well. Fingers crossed, I guess.</p></div>EdfromHuntsvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-06T11:05:21Z2020-05-06T11:05:21ZCiti Bank connections<div><p>The workaround does not work for me. I never get an email that I've been disenrolled. Whenever I add the advanced settings, it says I'm using Moneydance not Quicken. I continue to get the 2000 error with no succsessful downloads since April. :(</p></div>Roger Ricetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-10T14:39:52Z2020-05-10T14:39:52ZCiti Bank connections<div><p>So, I guess this is another one of the IK things where they just ignore it forever. I've tried for a month now to get this work. As usual, there is no one at IK who prioritizes this and works to fix it.</p></div>Roger Ricetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-10T16:51:56Z2022-10-17T22:45:41ZCiti Bank connections<div><p>Sorry you’re still having problems. Since the Citi transactions started to download for me again on April 14 — having made zero changes to the Moneydance config — there have been no further problems. There must be an error in your configuration, but I regret that I don’t know where to begin to advise.</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-10T17:38:36Z2020-05-10T17:38:36ZCiti Bank connections<div><p>I too had the Citi Bank downloads start spontaneously start working again around the same time in mid April. I would try a complete reset of your online connection to Citibank. From memory, it is important not to reuse the named connection that the program offers, but to make a “new” connection just as if you had never set up Citi Bank before. Hope this helps.</p>
<p>Paul Newell</p>
<p>Wise Men Still Seek Him</p></div>prnewelltag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-10T21:49:49Z2020-05-10T22:17:20ZCiti Bank connections<div><p>Hi All,</p>
<p>For your information our development team is actively working to find a solution to this issue, so be reassured that you will be informed as soon as a fix is available.</p>
<p>It's interesting to note how the connection started working again for some of you, and I was wondering if you could confirm what version and build of Moneydance you are currently running.</p>
<p>To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Lastly, for those of you who wish to try completely resetting your connection to your bank I'm sending a file called '<em>remove_one_service</em>.py_' that will help do that.</p>
<p>Before proceeding, take a manual backup via File --> Export Backup.</p>
<p>To use the <em>.py</em> file, first save it to your computer and then follow these steps:</p>
<ol>
<li>In Moneydance, select Window --> Python Scripting (Choose 'MoneyBot' if you're using the 2019 version).<br></li>
<li>In the window that opens, select 'Open Script' then navigate to the <em>.py</em> file wherever you saved it on your system.<br></li>
<li>Select 'Run' to execute the file.<br></li>
<li>You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal choosing the <strong>"New Connection"</strong> button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, please let us know and we'll continue troubleshooting.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-10T22:09:36Z2022-10-17T22:45:42ZCiti Bank connections<div><p>Version 2017.10 (1706) has been working since April 14.</p>
<p>Bill Courington</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-12T11:59:04Z2020-05-12T11:59:04ZCiti Bank connections<div><p>Version 2019.3. Currently no issues with Citi Bank downloads.</p>
<p>Paul Newell</p>
<p>Wise Men Still Seek Him</p></div>prnewelltag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-12T17:54:11Z2020-05-12T17:54:11ZCiti Bank connections<div><p>2019.4 (1904) no problems since April 15th</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-13T12:18:32Z2020-05-13T12:18:32ZCiti Bank connections<div><p>I had this issue a few weeks ago. Temporally, it was associated with two things: 1) they changed the landing page for the web login to the cards; and 2) I was being assigned a new credit card number, which I didn't realize until I logged into the web portal. I then had 2 account numbers, so by changing the account number to the new one, this worked for me finally. I had some duplicate transactions but those were easily fixed, etc.</p>
<p>Of course, no clue if either of those was the issue, though. Hope this helps.</p></div>Jamietag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-17T12:07:07Z2020-05-17T12:07:07ZCiti Bank connections<div><p>All was fine until today. I even deleted 3rd access on citi and now I cannot add it back and I still get the same error from Moneydance. 2019.3</p>
<p>I seem to only have one account number at Citi and I have no idea how to change the landing page for Moneydance.</p>
<p>Any help would be wonderful.</p>
<p>Thank you.</p></div>singerdftag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-18T00:30:50Z2020-05-18T15:33:03ZCiti Bank connections<div><p>Same issue as 4-15-2020. Was resolved. Broke again. Server 2000 error.</p></div>latomasettitag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-18T11:19:09Z2020-05-18T11:19:09ZCiti Bank connections<div><p>Ditto.</p>
<p>Just started with the 2000 error yesterday. Thought that it most likely was temporary. Tried this morning and same error. I still have faith that this error will resolve on it's own (citi side).</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-18T12:20:17Z2020-05-18T12:20:17ZCiti Bank connections<div><p>Good morning. I spent a few hours on this yesterday and after quitting MD enough time the connection help and was added to the 3rd party access on Citi. It was not obvious.</p>
<p>I do not think this is a Citi issue. I think this is a Moneydance issue. I would also think we are due for an update soon.</p>
<p>My steps: follow all of the MD steps to disable online access. Quit MD. Go to Citi and delete MD from the 3rd party access. Then open MD. Then back to Citi and add application. Now re-enable online in MD. It took a few tries but it worked.</p>
<p>Let's see if it sticks</p></div>singerdftag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-18T17:12:41Z2020-05-18T17:12:41ZCiti Bank connections<div><p>Well, this issue is back for me again as on 5/18/20. Before it just went away. But at that time it seemed that Citi would not work with my Firefox browser either - had to use Chrome. I have chatted with Citi Cards and they told me to enable 3rd party. I have never done this and it said it was NOT enabled. So I tried to enable it and still get error 2000 like I was before. I removed the connection for this account, exited MD, re-entered the info, and still no joy. Citi is not of any real help.I cannot say or even guess who's issue it is or why. I can say I am able to login to the Citi website.</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-18T17:14:50Z2022-10-17T22:45:42ZCiti Bank connections<div><p>Unpleasant surprise for me yesterday: For the first time since mid-April, Moneydance could not connect to Citibank - error 2000. No changes made to MD. Same today.</p></div>billcourtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-18T19:20:42Z2020-05-18T19:20:42ZCiti Bank connections<div><p>This just started happening to me</p></div>superslackertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T00:39:55Z2020-05-19T00:39:55ZCiti Bank connections<div><p>Same error 2000 problem for a few days now. Happened last month and went away by itself after a couple of days. Doesn't seem to be going away this time.</p></div>Frank Atag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T16:38:22Z2020-05-19T17:51:40ZCiti Bank connections<div><p>Singerdf - you wrote "My steps: follow all of the MD steps to disable online access. Quit MD. Go to Citi and delete MD from the 3rd party access. Then open MD. Then back to Citi and add application. Now re-enable online in MD. It took a few tries but it worked."</p>
<p>I am wanting to try this but am a bit confused. I have disabled 3rd party at Citi. To re-add, I must try to connect from MD. When I do this, I get the 2000 error, same as when I originally tried to connect. And after I DO succeed in adding MD, won't it already be enabled for online on that account?</p>
<p>Thanks</p>
<p>PS - I found out how to remove the sticky connection info from here <a href="https://infinitekind.tenderapp.com/discussions/problems/60775-remove-online-account-from-online-banking-signup#comment_48302902">https://infinitekind.tenderapp.com/discussions/problems/60775-remove-online-account-from-online-banking-signup#comment_48302902</a>. Great! But even after trying this many times I have gotten nowhere at all. Still the 2000 error.</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T16:43:07Z2020-05-19T16:43:08ZCiti Bank connections<div><p>I too am experiencing this now.<br>
I am using Moneydance to download from my bank, 3 credit cards, and two brokerages. The only one that fails right now is Citi.<br>
When I go into the console and looks at the OFML tags, the for the ones that succeed shows as <strong>QWIN</strong>. The one that fails, for Citi, shows as <strong>MDNC</strong>.<br>
Why is it different for Citi? Is there any way to test using the QWIN value?</p></div>EdfromHuntsvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T16:56:11Z2020-05-19T16:56:13ZCiti Bank connections<div><p>My post #43 above got garbled somehow and is missing some text. It should read:<br>
"When I go into the console and looks at the OFML tags, the <strong>APPID</strong> for the ones ..."</p></div>EdfromHuntsvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T18:02:47Z2020-05-19T18:02:47ZCiti Bank connections<div><p>You have to start the 3rd party app from Citi. They give you 10 min to do so thru MD. Once you successfully complete on MD it will show on Citi. it is indeed confusing.</p></div>singerdftag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T18:59:14Z2020-05-19T18:59:14ZCiti Bank connections<div><p>Thanks singerdf. I definitely get this. Citi gives 10 minutes for MD to connect. Since I have removed the previous connection for this account, I have to go thru setup for online banking on this account. This is what I do while Citi is waiting the 10 minutes. But every time I try to set up I get the 2000 error. So Citi never sees my attempts. As so I remain stuck - perhaps like many. But since you said you managed somehow to get past all this I wanted to make sure I was doing the same as you. Cheers</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T19:09:28Z2020-05-19T19:09:28ZCiti Bank connections<div><p>How do I start the 3rd party app on the citi site? I cannot locate it</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T19:19:47Z2020-05-19T19:19:47ZCiti Bank connections<div><p>donna,</p>
<p>you cannot start it from Citi site. You simply start Citi "listening" for connection from the 3rd party app.So once you start the Citi site listening, go to your 3rd part and try to make it connect to Citi.</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T20:12:03Z2020-05-19T20:12:03ZCiti Bank connections<div><p>log in. click your name: Profile: More Settings: Desktop Apps.</p>
<p>the key for me was to quit Moneydance before I tried this. It took many attempts.</p></div>singerdftag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T20:34:52Z2020-05-19T20:34:52ZCiti Bank connections<div><p>Thank you whitedavidp and singerdf. I have 3 Citibank credit cards and an AT&T Universal Card. None are working. I have disabled all accounts, and quit MD. I have removed 3rd party access at Citi. Opened MD, set up downloading for one card and cannot get pass the Error 2000. Tried all of this a few times.</p>
<p>This download problem between Citicard and MD has been happening on and off for a couple of years. I have been able to fix it in the past (multiple tries and days of trying), but what a pain this has become!</p>
<p>Has anyone shifted away from MD to another app?? I don’t need it for investment tracking. Just checking account and credit card monitoring and categorization for taxes. I am on a Mac, which is why I switched to MD from Quicken in 2008 with my first MacBook.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T20:48:14Z2020-05-19T20:48:14ZCiti Bank connections<div><p>donna,</p>
<p>I agree that this has been a come/go issue for a while now. It is hard for me to say if it is a MD problem or a Citi problem (or both). All I can say is that compared to Quicken I find MD a far more pleasant experience. It is not like Quicken didn't have problems.</p>
<p>At this point, I am going to try and stop fixating on this issue as I have the last few days. I will hope that MD or Citi takes steps to correct things. Meanwhile, the Citi web site allows you to export transactions easily enough in Quicken format and MD accepts these easily enough. Be careful with the date you use to avoid duplicate transactions (which are easy enough to merge should they happen).</p>
<p>Cheers</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T21:23:16Z2020-05-19T21:23:16ZCiti Bank connections<div><p>whitedavidp, you are correct. Time to move on and just download the transactions from the site, hoping they will fix this soon.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T21:30:32Z2020-05-19T21:30:32ZCiti Bank connections<div><p>I'm sad to say this is the trend with banks now, they are dropping support for OFX one by one. I'm down to a single credit card that still supports it.. really a PITA manually downloading and importing transactions. I wish there was a better alternative.</p></div>andyschmidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T22:18:47Z2020-05-19T22:18:47ZCiti Bank connections<div><p>Folks,</p>
<p>I’m disappointed to see that you give up so easily. Notice that MD’s people are supposedly watching this thread. To see us willing to blame this situation on Citi alone is not accurate. Any bank has the right to change its landing page and it is the responsibility of the financial software to keep up with those page changes and to be aware and nimble enough to to adapt. If MD would rather than kiss off their customers is one thing. If its customers are willing to accept this laziness from MD is something entirely different. Amex, Chase, etc. will be changing their security access soon, what will you do then?</p>
<p>I, for one, expect MD to correct the situation quickly. They know what the problem is, they corrected it a month ago.</p>
<p>LT</p></div>latomasettitag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T23:29:49Z2020-05-19T23:29:49ZCiti Bank connections<div><p>MD support, can you confirm you are looking at and will issue a fix?</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T23:37:55Z2020-05-19T23:37:55ZCiti Bank connections<div><p>I for one have not just given up. I agree that it is incumbent on MD to try and rectify this for their users. But so far, without seeing as much as a blip from them, I have to try and get by until they do the right thing.</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-19T23:44:02Z2020-05-19T23:44:03ZCiti Bank connections<div><p>On the right hand side of this page, Infinite Kind states that the Issue is open. The case is #5389. We look forward to their quick response.</p></div>latomasettitag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-20T05:07:41Z2020-05-20T05:07:42ZCiti Bank connections<div><p>We are having the same issue. It has been going on for several days now. Has anyone found a fix?</p></div>Tasha Robertstag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-20T14:40:21Z2020-05-20T14:40:21ZCiti Bank connections<div><p>Thanks for pointing out the open issue. Had not seen that. Looking forward to MD getting this resolved with CitiCards.</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-20T16:12:09Z2020-05-20T16:12:09ZCiti Bank connections<div><p>Infinite Kind folks posted a notice that this is issue #5389 but it is not dated. Could Infinite Kind provide an update to the progress or at least date the issue comment? Much thanks.</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-20T17:11:57Z2020-08-20T20:26:04ZCiti Bank connections<div><p>This problem re-surface last week. I had this problem about a month ago, but it was corrected. MD please correct the issue.</p></div>garywileytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-20T18:28:33Z2020-05-20T18:28:33ZCiti Bank connections<div><p>Likewise on my Citi account, I can and have done a manual download, but nicer if this is corrected.</p></div>gary.hammertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T00:55:29Z2020-05-21T00:55:29ZCiti Bank connections<div><p>When the problem a month ago was corrected, how was it corrected by MD, if there hasn't been a release of the software for a good while? 2019.3 (1880) is the latest and it came out last July! I don't see how MD can fix it without software. Someone know something I don't?</p>
<p>If they can't, then Citi fixed it, I'm assuming. If it is the same problem as before, then waiting for Citi... damn, that's going to suck. Banks have the worst backend support to frontend customers. Ugh.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T01:36:24Z2020-05-21T01:36:24ZCiti Bank connections<div><p>I'm a fellow user.</p>
<p>Without a new software build there is only a limited amount that TiK can do. The information they do maintain centrally is the connection information, i.e. the basic connection settings that is behind the Bank you pick from the list. You can see the type of information this is by looking at the Advanced Setup option. This sort of information I would expect to either be right or wrong, not something that works today, doesn't work tomorrow, works the next day etc, if there is something wrong or needs updating, updates have been needed in the past, I tend to expect a more consistent type of failure.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T11:00:44Z2020-05-21T11:00:44ZCiti Bank connections<div><p>Has there been a resolution to this yet? I have not been able to download my transactions in several days.</p></div>jc4meetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T11:45:44Z2020-05-21T11:45:45ZCiti Bank connections<div><p>Same here. Not able to download or change password.</p></div>Gian Luca Fioritag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T15:44:07Z2020-05-21T15:44:07ZCiti Bank connections<div><p>Just FYI, this persists into 5/21/2020 here. It may be that MD cannot fix this without a new release. But in the recent past with exactly the same symptoms (cannot say anything about the actual problem), this got fixed without a new release or patch or anything like that. From that I have to presume the issue is either with Citi OR with some configuration parameters for getting at/interacting with the server at Citi. No idea which.</p>
<p>Once again, at least we can go to the Citi website and export transactions and shoot them into MD. It appears that the first time you do this you should expect duplicate transactions that must be merged. But for me, after that this has not been an issue. Only a few days trial though. Is this as convenient or as expected - NO. Is it a viable work-around until this gets fixed - possibly.</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T16:38:36Z2020-05-21T16:38:36ZCiti Bank connections<div><p>Same problem here.<br>
I get:<br>
"The error code reported by the server was: 2000 We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time."</p>
<p>I contacted Citibank. They tried re-opening the port. No good. Told me to contact IK.</p></div>jerryskipschneidertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T16:38:39Z2020-05-21T16:38:39ZCiti Bank connections<div><p>Question - does anyone know if this is also a problem in Quicken? I am not planning to switch, this is a theoretical debugging question.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T16:47:22Z2020-05-21T16:47:22ZCiti Bank connections<div><p>Has everyone that attempted to fix this by going to the Citi web site and then gone through the process of removing access and then enabling access to MD been successful? It seems that some were- just not sure of others tried it and were not successful? I would prefer to wait this out until this is resolved rather than go through that process- that process reminds me of going to the dentist. :-(</p></div>sobo1tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T16:54:45Z2020-05-21T16:54:45ZCiti Bank connections<div><p>I tried. I disabled Moneydance Third Party Access from the Citi site, then tried to re-add it. Started the 10 minute timer, but when I tried to establish a new connection with Citi, I got the exact same 2000 error. I had been thinking of just leaving things as they were, but I tired the possible remedy to no avail.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T17:00:01Z2020-05-21T17:00:01ZCiti Bank connections<div><p>Works fine in Quicken for Mac.</p>
<p>Removing access on Citi website (Manage Desktop Apps) and re-adding didn’t help:<br>
1. With the current ‘Citi Cards’ profile, connecting doesn’t register MD as an app.<br>
2. With a new connection based on Quicken’s connection profile, it gets registered as ‘Quicken Windows’ but the downloads still fail with the same error.</p></div>kn855tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T17:27:12Z2020-05-21T17:27:13ZCiti Bank connections<div><p>Same issue for me on May 21, unable to connect for the past 4 days or so. I tried deleting connections in MD and also on the Citi website, closing MD, then started the 10-minute connection time on Citi and tried adding a new connection in MD. Same Error 2000 message after I enter my login info. The request never seems to make it to Citi, as they are not registering any incoming request that I can see. Hoping someone can figure out a solution.</p></div>Margietag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T17:35:30Z2020-05-21T17:35:30ZCiti Bank connections<div><p>I’m using Quicken for Mac 5.15.3. Citibank works fine. Mac O/S 10.15.4. HTH.</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T17:36:38Z2020-05-21T17:42:54ZCiti Bank connections<div><p>Just realized you said Quicken for Mac, which may use web connect vs direct connect? Not sure.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T17:46:56Z2020-05-21T17:46:56ZCiti Bank connections<div><p>Folks, Quicken uses a different protocol for downloading transactions. OFX (direct connect) is quickly being deprecated by financial institutions in favor of web connect (which moneydance cannot support).</p>
<p>This is likely not a problem with moneydance, but an issue with CitiBank and their direct connect support. I'm guessing they either:</p>
<p>A) Don't know about the failure<br>
B) Don't care it doesn't work<br>
C) Are phasing out support for it.</p></div>andyschmidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-21T18:47:52Z2020-05-21T18:47:52ZCiti Bank connections<div><p>Quicken Mac (Version 5.15.3) uses Direct Connect for Citi Cards.</p>
<p>So, it looks like it is easy fix from IK's side (with the updated connection info etc.)</p></div>kn855tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T03:51:58Z2020-05-22T03:51:58ZCiti Bank connections<div><p>This is troubling. Like they don't know about this thread:</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T05:50:23Z2020-05-22T05:50:23ZCiti Bank connections<div><p>Same issue as everyone else. MD version is 219.3 (1880)</p>
<p>Cannot get a connection for last 4 days.</p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T09:37:17Z2020-05-22T09:37:17ZCiti Bank connections<div><p>@Layer</p>
<p>The reply you are reporting is related to these steps:</p>
<ol>
<li>Go to Citibank CC account and chose "Set up Online Banking"<br></li>
<li>Choose "New Connection" and then select "Citi Cards"<br></li>
<li>Going through the setup you'll be prompted to visit <strong><a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a></strong><br></li>
<li>
<p>Make sure you are <strong>logged out</strong> of Citibank before going to that URL.</p>
</li>
<li>
<p>Click on <em>ADD ACCESS</em> and followed steps 1 & 2 above.</p>
</li>
</ol>
<p>They seem to have worked for some customers and not for others, unfortunately. As we cannot exclude it will work, I believe this is the reason why it was suggested there. That being said, please stay assured that our development team is working really hard to get to the root of this problem and to find a "final" solution.</p>
<p>We perfectly understand your frustration and we are doing everything possible on our end.</p>
<p>We will keep you updated on any improvements.</p>
<p>Thank you for your understanding and cooperation.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T10:17:08Z2020-05-22T10:17:08ZCiti Bank connections<div><p>I was never prompted for the citi website. The process could certainly use help</p>
<p>Please consider the environment before printing this e-mail</p></div>singerdftag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T11:05:34Z2020-05-22T11:05:34ZCiti Bank connections<div><p>I tried the steps several times with no success. I was never prompted to<br>
go to the Citi Cards web site, but I did go to the site and permitted<br>
authorization, logged out and tried again, still with no success. I tried<br>
logged in to the Citi site and logged out of the Citi site all with the<br>
same results.</p></div>jc4meetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T13:04:22Z2020-05-22T13:04:23ZCiti Bank connections<div><p>I'm in the same boat as the last few posts - I'm never prompted to go to the Citi Cards site to do any setup and following that link from Post 80 just took me to the main Citi page. Is there an alternate solution that has been/is being developed?</p>
<p>For reference, I'm on a Windows 10 machine using MD 2019.3 (1880) with Chrome as my browser.</p></div>JDtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T16:10:02Z2020-05-22T16:10:03ZCiti Bank connections<div><p>Same problem here. Running latest moneydance version. Last time this worked was May 14th and I've had Citi account set up to download to MD for 5+ years. This is definitely a connection problem and not my setup.</p>
<p>Infinitekind PLEASE ADDRESS THIS.</p></div>dorphtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T16:26:52Z2020-05-22T16:26:52ZCiti Bank connections<div><p>I am having the same issue with downloading Citi transactions. Was working fine until a few days ago. There is a second issue that has occurred periodically over the years. When one of the institutions starts having a problem downloading transactions, I would select the account and go to "online/setup online banking". That would cause the popup as shown in picture 1. From there I would click on "disable" and continue on with reestablishing online banking. The problem I am seeing now is with trying to reestablish the Citi account for downloads, I never get picture 1. Instead, "online/setup online banking" goes straight to the popup shown in picture 2. So I never get the chance to disable the current online banking so trying to reestablish it is a dead end. As I said, I have seen this in the past but somehow managed to work around it over time. Any help would be appreciated. Thanks.</p></div>djraysrtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-22T18:17:58Z2020-05-23T12:55:32ZCiti Bank connections<div><p>Same issue. As a new user, in order to set up this account, I used the process Maddy describes. It worked for a month, but today I got the error everyone is describing.</p>
<p>The Citibank account lists MoneyDance 2019 under the Manage Your Apps tab. MONEYDANCE is listed as having access with the last access on 5/16/20.</p>
<p>There is also a Sharing Your Account Information account access tab which according to the Citibank website is only for Quicken and Quickbooks and states that I have not authorized any apps or website access and does not give me any way to add or edit what is listed.</p></div>jcole01108tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-24T14:53:36Z2020-05-24T14:53:38ZCiti Bank connections<div><p>Add me to the list of users who are having the MoneyDance transaction download problem with Citi. Mine also stopped working around the middle of May.</p></div>James Tatsudatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-24T15:50:28Z2020-05-24T15:55:25ZCiti Bank connections<div><p>I just want to note that I've having the same issue on both of my Citi credit card accounts now as well. I see there are other open threads and took note that two are shown as "assigned," to include this one I believe, but these two were started last month. I also see newer threads that were started more recently. Citi shows my "last access time" for MD was on 13 May, though I've tried to connect over the past several days with negative results, so the problem showed up for me sometime since 13 May 2020. I'm on MD version 2019.4 (1903).</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-24T16:20:00Z2020-05-24T16:20:00ZCiti Bank connections<div><p>Same issue as everyone else, error 2000 trying to download Citi Cards data. Was working fine until about two weeks ago. Running on MoneyDance Version 2019.3 (1880) on Linux</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-24T16:44:01Z2020-05-24T16:45:33ZCiti Bank connections<div><p>I too am having same issue. MD integration with my Citi Card has worked for years. Started getting the Server error 2000 a couple of weeks ago. I tried all the suggested fixes didn't help. Contacted Citi tech support and they tried a few things saying it looked like the 3rd party has a software issue. Citibank did kindly put in a tech research ticket to help see if more could be done, but all evidence points to MD. Something changed somewhere. I don't think MD has had any recent updates, so likely something in their code/interface is not compatible with security/network enhancement on Citi Card side. Speculation, but something changed somewhere. I do wish MD would be more transparent on this one and tell us it will be resolved in the next update. We can limp along with manual download, but don't leave us in the dark chasing our tails please. FYI running MD 2019.3 (1880) on MAC. This is the latest release.</p></div>anthonywarnoldtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-24T20:24:23Z2020-05-24T20:25:25ZCiti Bank connections<div><p>This has happened before, and it has been fixed before. I have seen where it needed to be fixed on the bank's end and where IK has had to make an adjustment. While I'd like to see a solution occur more quickly, I have every confidence, based on history, that it will be addressed. Also, note the following on the page for this thread:</p>
<p>An issue has been opened.<br>
The Infinite Kind staff are involved and working on the issue.</p>
<p>#5389 state: open</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-24T20:41:43Z2020-05-24T20:41:43ZCiti Bank connections<div><p>Infinite Kind, this CitiCard issue has been going on now for at least 6 weeks. How about an update??? A little more than simple a telling us a case has been opened. I find it very difficult to manage all of the duplicate transactions when I manually download. Please let your customers know where you are on this issue, a description of the issue, and what you are doing correct it. Some communication would really help.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-25T15:09:05Z2020-05-25T15:09:05ZCiti Bank connections<div><p>An update for what it's worth. I am still running Quicken 2018 in parallel to MoneyDance, I just switched to MoneyDance in April of this year and my Quicken subscription runs out at the end of May.</p>
<p>Quicken continues to download from CitiCards just fine with no issues. Same account number and account, etc. as is setup in MoneyDance 2019.3 (Linux)</p>
<p>I am able to download a QFX file from the Citi Card account site and import it fine to Money Dance. Hope this gets fixed. Doesn't seem to be any formal response to the issue that I've seen.</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-25T21:50:19Z2020-05-25T21:50:19ZCiti Bank connections<div><p>I'm not from IK Support, but They have actually replied a couple of times recently; Maddy posted a response on 5/22 (this thread) and Ethan posted on 2 other Citi Links to redirect users to this one.</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/online-banking/16223-citi-cards#comment_48357992">https://infinitekind.tenderapp.com/discussions/online-banking/16223...</a></p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-25T21:51:37Z2020-05-25T21:51:37ZCiti Bank connections<div><p><a href="https://infinitekind.tenderapp.com/discussions/online-banking/15863-costco-citi-not-downloading#comment_48357996">https://infinitekind.tenderapp.com/discussions/online-banking/15863...</a></p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-26T03:51:37Z2020-05-26T03:51:37ZCiti Bank connections<div><p>I have the same issue as everyone else here. I have been using Moneydance for Mac for several years and have 3 Citi Cards account. Up until a few weeks, they worked fine. Now I am getting the 2000 error code. I have done all the workarounds and nothing has worked. When I go to the Citibank website to Manage Desktop Apps and click to Add Access and I then try to connect from Moneydance, it doesn't register the connection at all.</p></div>kristinetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-26T23:57:22Z2020-05-26T23:57:22ZCiti Bank connections<div><p>Hi all,</p>
<p>I'm sorry for the very late update on this. I've checked on Moneydance and it's connection to Citi's servers and nothing I've tried on my side has had an effect. I've exchanged a few messages now with the Citi team and they are looking into it. I'll post back here as soon as I hear back, which I do expect to be soon as they've been very responsive in the past.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-27T02:32:01Z2020-05-27T02:32:01ZCiti Bank connections<div><p>Its like Moneydance has been blacklisted on their servers. All was fine then MD just stopped connecting.<br>
On the Citibank app management site the usual process to add Moneydance as a trusted application is that the attempt to download causes Moneydance to appear on the citibank site for you to approve. Currently when trying this MD does not appear at all and the timer continues. Makes me think MD is blocked at the firewall.</p></div>jamdotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-27T05:28:16Z2020-05-27T05:28:16ZCiti Bank connections<div><p>Sean Reilly...Please push a notification to us when resolved,</p></div>rustytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-27T12:43:02Z2020-05-27T12:43:02ZCiti Bank connections<div><p>I am having the same problem - I cannot download Citi credit card transactions through MoneyDance. I talked with Citi Technical Support and they said it was not a problem on their end (true?).</p>
<p>Please let me know when this has been resolved.</p></div>sberger71tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-27T13:10:53Z2020-05-27T13:10:53ZCiti Bank connections<div><p>Having the same issue. Following</p></div>ddfreelatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-27T15:45:32Z2020-05-27T15:45:32ZCiti Bank connections<div><p>I didn't see the responses, thank you for correcting me TonyRI.</p>
<p>Just a note to all. Quicken 2018 continues to download from Citi Cards fine, so I don't think it's on their side unless they configured something against other vendors, IE. MoneyDance.</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-27T17:14:13Z2020-05-27T17:14:14ZCiti Bank connections<div><p>Same issue for me.</p>
<p>The error code reported by the server was: 2000</p>
<p>We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.</p></div>kbilbeetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-28T00:04:37Z2020-05-28T00:04:37ZCiti Bank connections<div><p>"Me, too"! Was working until a week or two ago, and suddenly stopped working. As above, when I try and re-register the application, it's as if Citi never sees it. Hopefully they'll figure out what's wrong -- been using 2019.3 since ... 3/2019 -- no problems (other thank banks flubbing it)</p></div>t.briscotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-28T02:01:53Z2020-05-28T02:01:55ZCiti Bank connections<div><p>Same issue for me. Following.</p></div>BayAreaBoytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-28T02:44:44Z2021-12-29T21:28:23ZCiti Bank connections<div><p>Hello All,<br>
I am having the same 2000 error. If any updates on this problem, please email me.</p>
<p>Thank you<br>
Bob</p></div>roberttag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-29T00:21:46Z2020-05-29T00:21:48ZCiti Bank connections<div><p>I had emailed IK 5/25 and got a reply that brought me here with all of you following this. Same issue. Began for me on 5/13 - at least that was my last transaction download. Seems like we've been down this road before and been able to get it fixed but this is longer than usual. I will continue to follow but hope they will notify us of the process.</p></div>Martintag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-29T01:08:02Z2020-05-29T01:08:04ZCiti Bank connections<div><p>Watching - been having issue since 5/12. We removed & recreated our interface to Citi and still same issue. I hope that doesn't mean we have to resync all our transaction data - that will be a HUGE pain as we've been a Moneydance customer for almost 15 years :(</p></div>Jessica Stag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-29T18:03:10Z2020-05-29T18:03:11ZCiti Bank connections<div><p>This is a recurrence of the same problem experienced last year. Support was very very slow in responding. I solved the problem last time by not using my citi cards until it was fixed and started using banktivity 7 which works now and then with citi cards. I really like moneydance but if this does not get fixed fast I will go to banktivity full time.</p></div>Raymond Jessentag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-29T21:23:38Z2020-05-29T21:23:38ZCiti Bank connections<div><p>This appears periodically over the years with various institutions. Now it is Citi turn. I am only putting in my 2 cents so that I will be on the response list when the developers have a fix.</p></div>Bill Ligontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-29T21:32:32Z2020-05-29T21:32:32ZCiti Bank connections<div><p>Hi all,</p>
<p>Some good news! Citi has found the root problem and has a fix which will be deployed on the 2nd of June. Sorry for the delay, but I appreciate all of the information that helped track down the problem.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-29T22:19:03Z2020-05-29T22:19:03ZCiti Bank connections<div><p>Yay. So, it was Citi after all. Can't say I'm too impressed with their developers the last few years. I've had issues with email transaction alerts and the workaround is for me to get DOUBLE the number of notifications for everything except those at gas stations. Their support people are completely unable to help and escalation never did squat.</p>
<p>It's the rare large company that isn't a mess inside.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T00:56:01Z2020-05-30T00:56:01ZCiti Bank connections<div><p>@ Sean- thank you so much! That is great news!!!! Thank you!</p></div>sobo1tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T01:25:07Z2021-09-29T17:08:47ZCiti Bank connections<div><p>Hi<br>
I just got off the phone with Citi Tech Support...and she said that they had made a conscious decision to ONLY support Quicken and Quickbooks, They no longer will support MoneyDance or other desktop software (via OFX)...and she said this was likely a permanent situation (not temporary).</p>
<p>This flys in direct opposition to what Sean reported a few hours ago. I hope Sean has the real truth here, and that Tech Support just has bad info.</p>
<p>...Patrick</p></div>patrick.a.mckinleytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T01:50:47Z2020-05-30T01:50:47ZCiti Bank connections<div><p>I'm a fellow user.</p>
<p>Statements about support can be misleading. At an extremely level it could mean that they will take action that would mean only Quicken and Quickbooks can connect and download data - read restrictive trade practice, anti-competitive behaviour etc.</p>
<p>At another level it could mean that support would only actively help Quicken/Quickbooks users to try and resolve a problem - although one suspects they would be keen to refer you to these companies.</p>
<p>At a base level it could well mean they will have a couple of scripts to lead you through basic setup and some common problems, beyond that they refer you on.</p>
<p>In all cases it could well just give them an out for the support call i.e we only support XYZ, thanks for calling and end the call, case closed.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T10:14:39Z2020-05-30T10:14:40ZCiti Bank connections<div><p>Thank you for tracking down the issue with Citi. It will be good to have things working again next week.</p></div>Davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T12:12:34Z2020-05-30T12:12:34ZCiti Bank connections<div><p>Well now I am confused. Sean Reilly from infinitekind says Citi has acknowledged and will fix the issue June 2. Patrick said later the same day that he spoke with Citi and was told they won't fix it because they will only support Quicken. Which is it? My Quicken subscription just ran out and have no intention of going back.</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T13:50:50Z2020-05-30T13:50:50ZCiti Bank connections<div><p>Hmm... Sean is the founder and main Developer of Moneydance and the Infinite Kind.<br>
I would think that Sean is in direct contact with the appropriate individuals at Citi and that he wouldn't have made his post without first-hand accurate information and full knowledge of the situation.</p>
<p>Patrick, on the other hand, is a Moneydance customer and is providing second hand information from a CSR at Citi (No offense Patrick).</p>
<p>My money (pun intended) is on Sean.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T16:37:39Z2020-05-30T16:37:39ZCiti Bank connections<div><p>Following, I've had the same issue for several weeks now. Citi chat rep. had no solution and referred me to Moneydance.</p></div>markc6123tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T17:19:36Z2020-05-30T17:19:36ZCiti Bank connections<div><p>Well that was what I was thinking TonyRI. Thanks for confirming. All fingers crossed.</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T19:13:14Z2020-05-30T19:13:14ZCiti Bank connections<div><p>tried the script - no change - still been unable to download citi transactions for over a week - same response from citi that has been mentioned - they say their error codes have letters as well as numbers and 2000 is not recognized - i asked about quicken - agent said they recommend the same thing they did with me - go online citi - to profile - more settings - then online with desktop apps - gives you 10 min to reinitiate - unfortunately that did not work either</p></div>v3hansontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T21:15:54Z2020-05-30T21:24:07ZCiti Bank connections<div><p>I just downloaded transactions from Citi. Yay.</p>
<p>EDIT: wrong, I downloaded Chase transactions. Sorry for the false start.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T21:16:51Z2020-05-30T21:16:51ZCiti Bank connections<div><p>To the person that said Citi support wouldn't fix it: there is no time when I will ever believe a thing out of the mouths of support people at a large corporation. Call back 10 times and you'll get 10 difference answers.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-31T15:45:55Z2020-05-31T15:45:56ZCiti Bank connections<div><p>Same issues... following for updates.</p>
<p>Since their card is the only account I have with them, it's far less of a pain to change my card carrier than to change the software I use.</p></div>ziggytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-31T20:52:18Z2020-05-31T20:52:18ZCiti Bank connections<div><p>I just got off the phone with Citibank. They say they've made no changes to their portal connect in the last 3 weeks. You're not having any problem with Quicken. And the problem has to be on the side of infinite kind. I don't know what's taking so long for them to fix it. I wish they would communicate with us more often on this thread so that we know that they're still working on it.</p></div>rustytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-31T20:57:03Z2020-05-31T20:57:03ZCiti Bank connections<div><p>Hi Rusty,</p>
<p>I've been in direct contact with the OFX server team at Citi and they've confirmed the fix will be deployed on Tuesday.</p>
<p>As for Quicken, they are generally using a different kind of connection these days - one which routes logins and transactions through their own servers. That's something Moneydance will not be doing for both security and privacy reasons.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T07:37:38Z2020-06-01T07:37:38ZCiti Bank connections<div><p>Thank you Sean.</p></div>rustytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T13:20:51Z2020-06-01T13:20:52ZCiti Bank connections<div><p>Yes, many thanks - was just going to message your support folks about this. Glad I searched instead.</p></div>L Gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T19:23:06Z2020-06-01T19:23:06ZCiti Bank connections<div><p>great work - thank so much - tuesday it will be</p></div>v3hansontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T20:55:35Z2020-06-01T20:55:35ZCiti Bank connections<div><p>Thanks Sean! I came here first to look to see if others were experience the same thing. I unfortunately started from the beginning and deleted access for both citi cards i have to i guess i'll go though that process one more time, tomorrow or Wednesday (since i'm not strong in believing the Citi folks!)</p></div>Mark Hackneytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T04:56:52Z2020-06-02T04:56:52ZCiti Bank connections<div><p>Citi has had the 2000 error for weeks for me.</p>
<p>As of 11pm MDT tonight (6/1) it worked again.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T08:42:25Z2020-06-02T08:42:25ZCiti Bank connections<div><p>That's amazing news!</p>
<p>Thank you for letting us know. Hopefully it will be the same for everybody else.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T09:28:43Z2020-06-02T09:28:47ZCiti Bank connections<div><p>As of 5:27am EDT, Citibank card connection looks good here!</p>
<p>Guy</p></div>Guytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T10:02:25Z2020-06-02T10:02:26ZCiti Bank connections<div><p>The fix works! Thank you for resolving the issue. I was able to download the transactions today.</p></div>Davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T11:49:55Z2020-06-02T11:49:55ZCiti Bank connections<div><p>Went through the setup from scratch, everything worked perfectly! Moneydance was added back to Citi's Active IDs (under "Manage Desktop Apps") after connecting during the 10 minute timer process. Woo hoo! :)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T12:46:14Z2020-06-02T12:55:55ZCiti Bank connections<div><p>All good now!</p>
<p>Edit: Coincidentally, I have a 401k at Principal. They're not a supported bank, so I've been downloading an .ofx from their website. Starting about a month ago, those downloads have simply contained <code>2000ERRORConnectivity Error. As of this morning, it again works too. So... both Citi and Principal stopped working at the same time... both returned error code 2000,... and then both started working at the same time.</code></p></div>andytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T13:30:57Z2020-11-02T14:58:52ZCiti Bank connections<div><p>Works for me now. Thanks!</p></div>testonecyphertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T14:27:18Z2020-06-02T14:27:18ZCiti Bank connections<div><p>Citi is working again today - 6/2. I had to go to the Citi website and manage desktop apps because I removed MD earlier when trying to fix this problem. But all worked. Thanks to all!</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T14:35:20Z2020-06-02T14:35:20ZCiti Bank connections<div><p>WooHoo. Citibank is once again playing nice. Thank you.</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T15:43:00Z2020-06-02T15:43:00ZCiti Bank connections<div><p>I've had the same issue with my Citi card accounts, and was getting that same error code, 2000. I still cannot download my Citi card accounts, and am now getting the following error:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.<br>
Bank Name: Citi Cards<br>
The error code reported by the server was: 13504<br>
Failure</p>
<p>I have also disabled MD from Manage Desktop Apps in CitiCards, and tried to establish a new connection, but that didn't work - was not able to establish a connection with MD.</p>
<p>Thanks in advance for your help.</p></div>lindasmotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T15:49:52Z2020-06-02T15:49:54ZCiti Bank connections<div><p>Working! Able to download citi transactions now. Thanks.</p></div>Martintag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:25:21Z2020-06-02T16:25:21ZCiti Bank connections<div><p>Yep, really worked for me this time.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:27:57Z2020-06-02T16:27:57ZCiti Bank connections<div><p>Ok, wow, scratch that last message...apparently I've changed my Citi Card user name in the last few years, and did not update it in MD for this new connection.<br>
All is well!</p></div>lindasmotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:35:20Z2020-06-02T16:35:20ZCiti Bank connections<div><p>Thanks for the fix!</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:48:39Z2020-06-02T16:48:39ZCiti Bank connections<div><p>Confirmed - Connectivity restored for me as well.</p></div>us976703tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:56:24Z2020-06-02T16:56:24ZCiti Bank connections<div><p>thanks so much sean - i am back in business too - you guys are great</p></div>v3hansontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T18:30:51Z2020-06-02T18:30:53ZCiti Bank connections<div><p>Woo-hoo! Great news! Thank-you!</p></div>ziggytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T19:44:25Z2020-08-20T20:26:04ZCiti Bank connections<div><p>Citicard is working again. Let hope this fix will hold.</p>
<p>Gary</p></div>garywileytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T20:26:12Z2020-06-02T20:26:13ZCiti Bank connections<div><p>Adding my voice to the Citi success chorus. Well done Moneydance, under great pressure. I think Citi wuz doing you dirty.</p></div>EdfromHuntsvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T21:03:56Z2020-06-02T21:03:58ZCiti Bank connections<div><p>Thanks so much for getting this going again!</p></div>davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-03T04:34:06Z2020-06-03T04:34:06ZCiti Bank connections<div><p>Thank you very much! Citi card download on moneydance is now working.</p></div>rustytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-03T09:55:00Z2021-09-29T17:08:47ZCiti Bank connections<div><p>Sean -- Thank you so much for helping Citi to get the connection back to working state.<br>
Despite what Citi CSR reported to me last week, I am now able to download transactions again.</p>
<p>Yahoo!!!</p></div>patrick.a.mckinleytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-03T17:38:59Z2020-06-03T17:38:59ZCiti Bank connections<div><p>Yeah! Thank you thank you thank you!!!!!!!</p></div>sobo1tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-03T23:35:49Z2020-06-04T07:30:34ZCiti Bank connections<div><p>Uh oh. A new error seems to have popped up after a day and a half. It worked fine yesterday and earlier this morning.</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.io.IOException: HTTP Error:500 Internal Server Error</p></div>Davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-04T00:25:45Z2020-06-04T00:25:45ZCiti Bank connections<div><p>I'm a fellow user</p>
<p>HTTP Error:500 Internal Server Error suggests a general problem with the Bank's server.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-04T22:14:32Z2020-06-04T22:14:33ZCiti Bank connections<div><p>Got past the 200 error today after the Citibank updated their servers 2 June.<br>
Had to enable the desktop app access going through my Citibank profile more settings. Then setup online banking on Moneydance using Citi Cards option from the drop down menu.</p>
<p>Thanks all.</p></div>Davintag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-04T23:26:08Z2020-06-04T23:26:11ZCiti Bank connections<div><p>I am glad this is fixed. I can download again, but I now have 600 duplicate transactions. Thankfully it only duplicated to the middle of November (after the posting of the November statement). Is there a way to fix this. Merge duplicates?</p></div>jordangregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-05T01:55:40Z2020-06-05T01:55:40ZCiti Bank connections<div><p>A couple of days ago my citi connections started working again - no changes on my end.</p>
<p>Thanks, Paul</p></div>paultag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-07T23:31:15Z2020-06-07T23:31:15ZCiti Bank connections<div><p>I was just able to get mine to work with the normal "add desktop access" timer.<br>
Not sure what the solution was, didn't see any recent emails. Glad it's fixed, but I would hope MD folks would communicate better on this type of issue.</p></div>amaxwaretag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-07T23:35:35Z2020-06-07T23:35:35ZCiti Bank connections<div><p>Post #126 in this thread refers to the solution.</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/online-banking/15841-citi-bank-connections/page/5#comment_48373641">https://infinitekind.tenderapp.com/discussions/online-banking/15841...</a></p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-08T22:42:32Z2020-06-08T22:42:34ZCiti Bank connections<div><p>Mine works now too! Thanks so much for the responsiveness and the fix!</p></div>oneoldbirdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-28T00:32:01Z2020-06-28T00:32:01ZCiti Bank connections<div><p>Downloads are failing again. This time it says username or password is incorrect. The "fix" was working through 6/20.</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-28T03:40:52Z2020-06-28T03:40:52ZCiti Bank connections<div><p>I'm getting the same problem as wjshack. it's very frustrating.</p></div>danflynntag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-28T18:23:39Z2020-06-28T18:23:39ZCiti Bank connections<div><p>Hi everyone,</p>
<p>We've unfortunately heard many reports of this issue with Citi connections over the weekend. It looks like they've changed something on their end again, and we'll try to figure out what that is and make contact with them.</p>
<p>I think we have enough connections logs at the moment, but if you want to send yours as well, please open up a new private thread on our website to send them. Please do not post your connection logs to this thread.</p>
<p>We'll post any updates about this here when we have them. In the meantime, using manual downloads like you all did for the last round of this is the current workaround.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-29T13:45:27Z2020-06-29T13:45:27ZCiti Bank connections<div><p>Thanks. I went here first to see if others experienced the same thing and voila! I sure wish Citi would just leave what works alone, unless it's a security thing, cause it's sure frustrating to the customers!!</p></div>Mark Hackneytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-29T14:47:55Z2020-06-29T14:47:55ZCiti Bank connections<div><p>Broken again here too. Please do something to fix rather than just blaming Citi.</p></div>Roger Ricetag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-29T16:27:37Z2020-06-29T16:27:37ZCiti Bank connections<div><p>Broken for me. :(<br>
Subscribing to thread for updates! :)</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-29T19:31:09Z2020-06-29T19:31:09ZCiti Bank connections<div><p>I have the same problem. The Citi Card download stopped working back in January 2020 and MD fixed the problem around May 2020 now I have the same problem as stated above. Called CITI support and they were not able to help me. So I'm back with MD. Pleas fix this!<br>
Thanks..</p></div>james.f.roachtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-30T06:47:29Z2020-06-30T06:47:29ZCiti Bank connections<div><p>I am not support staff, just a user.<br>
Hi</p>
<p>Another user suggests Citi has fixed their issue, see <a href="https://infinitekind.tenderapp.com/discussions/online-banking/16604-citi-cards-regularly-fails#comment_48434408">https://infinitekind.tenderapp.com/discussions/online-banking/16604...</a></p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-30T10:37:47Z2020-06-30T10:37:47ZCiti Bank connections<div><p>Verified! Yay!</p>
<p>Worked fine this morning with no changes on my end. :)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-30T15:50:36Z2020-06-30T15:50:36ZCiti Bank connections<div><p>Looks like its working again this AM for me too!</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-07-02T13:54:46Z2020-07-02T13:54:46ZCiti Bank connections<div><p>also working as of yesterday morning. No change on my end of link either!</p></div>Mark Hackneytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-07-05T20:58:05Z2020-07-07T06:56:29ZCiti Bank connections<div><p>I have not been able to download, and posted here:<br>
<a href="https://infinitekind.tenderapp.com/discussions/online-banking/16604-citi-cards-regularly-fails">https://infinitekind.tenderapp.com/discussions/online-banking/16604...</a><br>
So far, no response and still can't connect.<br>
Can someone post which MD version they have used successfully? I am running MD2019.4 1899 on Mac OS 10.13.6 High Sierra.</p>
<p>Thanks.</p></div>davet65