Citi Bank connections

pretzel.logic1's Avatar

pretzel.logic1

12 Apr, 2020 03:47 PM

I keep getting this error for any citi cards accounts I have. This has been going on for weeks now. On occasion I can run the download again and it will complete downloading transactions. I am using the last beta version 2019.4 (1904) but this was present in the last release also. This is starting to get annoying so is this something on MD side or Citi side.

There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Citi Cards
The error code reported by the server was: 2000
We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.

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  1. 31 Posted by prnewell on 12 May, 2020 11:59 AM

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    Version 2019.3. Currently no issues with Citi Bank downloads.

    Paul Newell

    Wise Men Still Seek Him

  2. 32 Posted by TonyRI on 12 May, 2020 05:54 PM

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    2019.4 (1904) no problems since April 15th

  3. 33 Posted by Jamie on 13 May, 2020 12:18 PM

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    I had this issue a few weeks ago. Temporally, it was associated with two things: 1) they changed the landing page for the web login to the cards; and 2) I was being assigned a new credit card number, which I didn't realize until I logged into the web portal. I then had 2 account numbers, so by changing the account number to the new one, this worked for me finally. I had some duplicate transactions but those were easily fixed, etc.

    Of course, no clue if either of those was the issue, though. Hope this helps.

  4. 34 Posted by singerdf on 17 May, 2020 12:07 PM

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    All was fine until today. I even deleted 3rd access on citi and now I cannot add it back and I still get the same error from Moneydance. 2019.3

    I seem to only have one account number at Citi and I have no idea how to change the landing page for Moneydance.

    Any help would be wonderful.

    Thank you.

  5. 35 Posted by latomasetti on 18 May, 2020 12:30 AM

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    Same issue as 4-15-2020. Was resolved. Broke again. Server 2000 error.

  6. 36 Posted by TonyRI on 18 May, 2020 11:19 AM

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    Ditto.

    Just started with the 2000 error yesterday. Thought that it most likely was temporary. Tried this morning and same error. I still have faith that this error will resolve on it's own (citi side).

  7. 37 Posted by singerdf on 18 May, 2020 12:20 PM

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    Good morning. I spent a few hours on this yesterday and after quitting MD enough time the connection help and was added to the 3rd party access on Citi. It was not obvious.

    I do not think this is a Citi issue. I think this is a Moneydance issue. I would also think we are due for an update soon.

    My steps: follow all of the MD steps to disable online access. Quit MD. Go to Citi and delete MD from the 3rd party access. Then open MD. Then back to Citi and add application. Now re-enable online in MD. It took a few tries but it worked.

    Let's see if it sticks

  8. 38 Posted by whitedavidp on 18 May, 2020 05:12 PM

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    Well, this issue is back for me again as on 5/18/20. Before it just went away. But at that time it seemed that Citi would not work with my Firefox browser either - had to use Chrome. I have chatted with Citi Cards and they told me to enable 3rd party. I have never done this and it said it was NOT enabled. So I tried to enable it and still get error 2000 like I was before. I removed the connection for this account, exited MD, re-entered the info, and still no joy. Citi is not of any real help.I cannot say or even guess who's issue it is or why. I can say I am able to login to the Citi website.

  9. 39 Posted by Bill C. on 18 May, 2020 05:14 PM

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    Unpleasant surprise for me yesterday: For the first time since mid-April, Moneydance could not connect to Citibank - error 2000. No changes made to MD. Same today.

  10. 40 Posted by superslacker on 18 May, 2020 07:20 PM

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    This just started happening to me

  11. 41 Posted by Frank A on 19 May, 2020 12:39 AM

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    Same error 2000 problem for a few days now. Happened last month and went away by itself after a couple of days. Doesn't seem to be going away this time.

  12. 42 Posted by whitedavidp on 19 May, 2020 04:38 PM

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    Singerdf - you wrote "My steps: follow all of the MD steps to disable online access. Quit MD. Go to Citi and delete MD from the 3rd party access. Then open MD. Then back to Citi and add application. Now re-enable online in MD. It took a few tries but it worked."

    I am wanting to try this but am a bit confused. I have disabled 3rd party at Citi. To re-add, I must try to connect from MD. When I do this, I get the 2000 error, same as when I originally tried to connect. And after I DO succeed in adding MD, won't it already be enabled for online on that account?

    Thanks

    PS - I found out how to remove the sticky connection info from here <https://infinitekind.tenderapp.com/discussions/problems/60775-remove-online-account-from-online-banking-signup#comment_48302902>. Great! But even after trying this many times I have gotten nowhere at all. Still the 2000 error.

  13. 43 Posted by EdfromHuntsvill... on 19 May, 2020 04:43 PM

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    I too am experiencing this now.
    I am using Moneydance to download from my bank, 3 credit cards, and two brokerages. The only one that fails right now is Citi.
    When I go into the console and looks at the OFML tags, the for the ones that succeed shows as QWIN. The one that fails, for Citi, shows as MDNC.
    Why is it different for Citi? Is there any way to test using the QWIN value?

  14. 44 Posted by EdfromHuntsvill... on 19 May, 2020 04:56 PM

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    My post #43 above got garbled somehow and is missing some text. It should read:
    "When I go into the console and looks at the OFML tags, the APPID for the ones ..."

  15. 45 Posted by singerdf on 19 May, 2020 06:02 PM

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    You have to start the 3rd party app from Citi. They give you 10 min to do so thru MD. Once you successfully complete on MD it will show on Citi. it is indeed confusing.

  16. 46 Posted by whitedavidp on 19 May, 2020 06:59 PM

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    Thanks singerdf. I definitely get this. Citi gives 10 minutes for MD to connect. Since I have removed the previous connection for this account, I have to go thru setup for online banking on this account. This is what I do while Citi is waiting the 10 minutes. But every time I try to set up I get the 2000 error. So Citi never sees my attempts. As so I remain stuck - perhaps like many. But since you said you managed somehow to get past all this I wanted to make sure I was doing the same as you. Cheers

  17. 47 Posted by donna on 19 May, 2020 07:09 PM

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    How do I start the 3rd party app on the citi site? I cannot locate it

  18. 48 Posted by whitedavidp on 19 May, 2020 07:19 PM

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    donna,

    you cannot start it from Citi site. You simply start Citi "listening" for connection from the 3rd party app.So once you start the Citi site listening, go to your 3rd part and try to make it connect to Citi.

  19. 49 Posted by singerdf on 19 May, 2020 08:12 PM

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    log in. click your name: Profile: More Settings: Desktop Apps.

    the key for me was to quit Moneydance before I tried this. It took many attempts.

  20. 50 Posted by donna on 19 May, 2020 08:34 PM

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    Thank you whitedavidp and singerdf. I have 3 Citibank credit cards and an AT&T Universal Card. None are working. I have disabled all accounts, and quit MD. I have removed 3rd party access at Citi. Opened MD, set up downloading for one card and cannot get pass the Error 2000. Tried all of this a few times.

    This download problem between Citicard and MD has been happening on and off for a couple of years. I have been able to fix it in the past (multiple tries and days of trying), but what a pain this has become!

    Has anyone shifted away from MD to another app?? I don’t need it for investment tracking. Just checking account and credit card monitoring and categorization for taxes. I am on a Mac, which is why I switched to MD from Quicken in 2008 with my first MacBook.

  21. 51 Posted by whitedavidp on 19 May, 2020 08:48 PM

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    donna,

    I agree that this has been a come/go issue for a while now. It is hard for me to say if it is a MD problem or a Citi problem (or both). All I can say is that compared to Quicken I find MD a far more pleasant experience. It is not like Quicken didn't have problems.

    At this point, I am going to try and stop fixating on this issue as I have the last few days. I will hope that MD or Citi takes steps to correct things. Meanwhile, the Citi web site allows you to export transactions easily enough in Quicken format and MD accepts these easily enough. Be careful with the date you use to avoid duplicate transactions (which are easy enough to merge should they happen).

    Cheers

  22. 52 Posted by donna on 19 May, 2020 09:23 PM

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    whitedavidp, you are correct. Time to move on and just download the transactions from the site, hoping they will fix this soon.

  23. 53 Posted by andyschmid on 19 May, 2020 09:30 PM

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    I'm sad to say this is the trend with banks now, they are dropping support for OFX one by one. I'm down to a single credit card that still supports it.. really a PITA manually downloading and importing transactions. I wish there was a better alternative.

  24. 54 Posted by latomasetti on 19 May, 2020 10:18 PM

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    Folks,

    I’m disappointed to see that you give up so easily. Notice that MD’s people are supposedly watching this thread. To see us willing to blame this situation on Citi alone is not accurate. Any bank has the right to change its landing page and it is the responsibility of the financial software to keep up with those page changes and to be aware and nimble enough to to adapt. If MD would rather than kiss off their customers is one thing. If its customers are willing to accept this laziness from MD is something entirely different. Amex, Chase, etc. will be changing their security access soon, what will you do then?

    I, for one, expect MD to correct the situation quickly. They know what the problem is, they corrected it a month ago.

    LT

  25. 55 Posted by layer on 19 May, 2020 11:29 PM

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    MD support, can you confirm you are looking at and will issue a fix?

  26. 56 Posted by whitedavidp on 19 May, 2020 11:37 PM

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    I for one have not just given up. I agree that it is incumbent on MD to try and rectify this for their users. But so far, without seeing as much as a blip from them, I have to try and get by until they do the right thing.

  27. 57 Posted by latomasetti on 19 May, 2020 11:44 PM

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    On the right hand side of this page, Infinite Kind states that the Issue is open. The case is #5389. We look forward to their quick response.

  28. 58 Posted by Tasha Roberts on 20 May, 2020 05:07 AM

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    We are having the same issue. It has been going on for several days now. Has anyone found a fix?

  29. 59 Posted by whitedavidp on 20 May, 2020 02:40 PM

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    Thanks for pointing out the open issue. Had not seen that. Looking forward to MD getting this resolved with CitiCards.

  30. 60 Posted by kwbear on 20 May, 2020 04:12 PM

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    Infinite Kind folks posted a notice that this is issue #5389 but it is not dated. Could Infinite Kind provide an update to the progress or at least date the issue comment? Much thanks.

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