This has happened before, and it has been fixed before. I have seen where it needed to be fixed on the bank's end and where IK has had to make an adjustment. While I'd like to see a solution occur more quickly, I have every confidence, based on history, that it will be addressed. Also, note the following on the page for this thread:
An issue has been opened.
The Infinite Kind staff are involved and working on the issue.
Infinite Kind, this CitiCard issue has been going on now for at least 6 weeks. How about an update??? A little more than simple a telling us a case has been opened. I find it very difficult to manage all of the duplicate transactions when I manually download. Please let your customers know where you are on this issue, a description of the issue, and what you are doing correct it. Some communication would really help.
I have the same issue as everyone else here. I have been using Moneydance for Mac for several years and have 3 Citi Cards account. Up until a few weeks, they worked fine. Now I am getting the 2000 error code. I have done all the workarounds and nothing has worked. When I go to the Citibank website to Manage Desktop Apps and click to Add Access and I then try to connect from Moneydance, it doesn't register the connection at all.
I'm sorry for the very late update on this. I've checked on Moneydance and it's connection to Citi's servers and nothing I've tried on my side has had an effect. I've exchanged a few messages now with the Citi team and they are looking into it. I'll post back here as soon as I hear back, which I do expect to be soon as they've been very responsive in the past.
Its like Moneydance has been blacklisted on their servers. All was fine then MD just stopped connecting.
On the Citibank app management site the usual process to add Moneydance as a trusted application is that the attempt to download causes Moneydance to appear on the citibank site for you to approve. Currently when trying this MD does not appear at all and the timer continues. Makes me think MD is blocked at the firewall.
"Me, too"! Was working until a week or two ago, and suddenly stopped working. As above, when I try and re-register the application, it's as if Citi never sees it.
Hopefully they'll figure out what's wrong -- been using 2019.3 since ... 3/2019 -- no problems (other thank banks flubbing it)
I had emailed IK 5/25 and got a reply that brought me here with all of you following this. Same issue. Began for me on 5/13 - at least that was my last transaction download. Seems like we've been down this road before and been able to get it fixed but this is longer than usual. I will continue to follow but hope they will notify us of the process.
Watching - been having issue since 5/12. We removed & recreated our interface to Citi and still same issue. I hope that doesn't mean we have to resync all our transaction data - that will be a HUGE pain as we've been a Moneydance customer for almost 15 years :(
on 29 May, 2020 06:03 PM
This is a recurrence of the same problem experienced last year. Support was very very slow in responding. I solved the problem last time by not using my citi cards until it was fixed and started using banktivity 7 which works now and then with citi cards. I really like moneydance but if this does not get fixed fast I will go to banktivity full time.
Some good news! Citi has found the root problem and has a fix which will be deployed on the 2nd of June. Sorry for the delay, but I appreciate all of the information that helped track down the problem.
Yay. So, it was Citi after all. Can't say I'm too impressed with their developers the last few years. I've had issues with email transaction alerts and the workaround is for me to get DOUBLE the number of notifications for everything except those at gas stations. Their support people are completely unable to help and escalation never did squat.
It's the rare large company that isn't a mess inside.
Patrick A McKin...
on 30 May, 2020 01:25 AM
I just got off the phone with Citi Tech Support...and she said that they had made a conscious decision to ONLY support Quicken and Quickbooks, They no longer will support MoneyDance or other desktop software (via OFX)...and she said this was likely a permanent situation (not temporary).
This flys in direct opposition to what Sean reported a few hours ago. I hope Sean has the real truth here, and that Tech Support just has bad info.
Statements about support can be misleading. At an extremely level it could mean that they will take action that would mean only Quicken and Quickbooks can connect and download data - read restrictive trade practice, anti-competitive behaviour etc.
At another level it could mean that support would only actively help Quicken/Quickbooks users to try and resolve a problem - although one suspects they would be keen to refer you to these companies.
At a base level it could well mean they will have a couple of scripts to lead you through basic setup and some common problems, beyond that they refer you on.
In all cases it could well just give them an out for the support call i.e we only support XYZ, thanks for calling and end the call, case closed.
Well now I am confused. Sean Reilly from infinitekind says Citi has acknowledged and will fix the issue June 2. Patrick said later the same day that he spoke with Citi and was told they won't fix it because they will only support Quicken. Which is it? My Quicken subscription just ran out and have no intention of going back.
Hmm... Sean is the founder and main Developer of Moneydance and the Infinite Kind.
I would think that Sean is in direct contact with the appropriate individuals at Citi and that he wouldn't have made his post without first-hand accurate information and full knowledge of the situation.
Patrick, on the other hand, is a Moneydance customer and is providing second hand information from a CSR at Citi (No offense Patrick).