Citi Bank connections

pretzel.logic1's Avatar

pretzel.logic1

12 Apr, 2020 03:47 PM

I keep getting this error for any citi cards accounts I have. This has been going on for weeks now. On occasion I can run the download again and it will complete downloading transactions. I am using the last beta version 2019.4 (1904) but this was present in the last release also. This is starting to get annoying so is this something on MD side or Citi side.

There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Citi Cards
The error code reported by the server was: 2000
We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.

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  1. 121 Posted by v3hanson on 30 May, 2020 07:13 PM

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    tried the script - no change - still been unable to download citi transactions for over a week - same response from citi that has been mentioned - they say their error codes have letters as well as numbers and 2000 is not recognized - i asked about quicken - agent said they recommend the same thing they did with me - go online citi - to profile - more settings - then online with desktop apps - gives you 10 min to reinitiate - unfortunately that did not work either

  2. 122 Posted by layer on 30 May, 2020 09:15 PM

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    I just downloaded transactions from Citi. Yay.

    EDIT: wrong, I downloaded Chase transactions. Sorry for the false start.

  3. 123 Posted by layer on 30 May, 2020 09:16 PM

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    To the person that said Citi support wouldn't fix it: there is no time when I will ever believe a thing out of the mouths of support people at a large corporation. Call back 10 times and you'll get 10 difference answers.

  4. 124 Posted by ziggy on 31 May, 2020 03:45 PM

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    Same issues... following for updates.

    Since their card is the only account I have with them, it's far less of a pain to change my card carrier than to change the software I use.

  5. 125 Posted by rusty on 31 May, 2020 08:52 PM

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    I just got off the phone with Citibank. They say they've made no changes to their portal connect in the last 3 weeks. You're not having any problem with Quicken. And the problem has to be on the side of infinite kind. I don't know what's taking so long for them to fix it. I wish they would communicate with us more often on this thread so that we know that they're still working on it.

  6. Support Staff 126 Posted by Sean Reilly on 31 May, 2020 08:57 PM

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    Hi Rusty,

    I've been in direct contact with the OFX server team at Citi and they've confirmed the fix will be deployed on Tuesday.

    As for Quicken, they are generally using a different kind of connection these days - one which routes logins and transactions through their own servers. That's something Moneydance will not be doing for both security and privacy reasons.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  7. 127 Posted by rusty on 01 Jun, 2020 07:37 AM

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    Thank you Sean.

  8. 128 Posted by L Gregory on 01 Jun, 2020 01:20 PM

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    Yes, many thanks - was just going to message your support folks about this. Glad I searched instead.

  9. 129 Posted by v3hanson on 01 Jun, 2020 07:23 PM

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    great work - thank so much - tuesday it will be

  10. 130 Posted by Mark Hackney on 01 Jun, 2020 08:55 PM

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    Thanks Sean! I came here first to look to see if others were experience the same thing. I unfortunately started from the beginning and deleted access for both citi cards i have to i guess i'll go though that process one more time, tomorrow or Wednesday (since i'm not strong in believing the Citi folks!)

  11. 131 Posted by dtd on 02 Jun, 2020 04:56 AM

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    Citi has had the 2000 error for weeks for me.

    As of 11pm MDT tonight (6/1) it worked again.

  12. Support Staff 132 Posted by Maddy on 02 Jun, 2020 08:42 AM

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    That's amazing news!

    Thank you for letting us know. Hopefully it will be the same for everybody else.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  13. 133 Posted by Guy on 02 Jun, 2020 09:28 AM

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    As of 5:27am EDT, Citibank card connection looks good here!

    Guy

  14. 134 Posted by David on 02 Jun, 2020 10:02 AM

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    The fix works! Thank you for resolving the issue. I was able to download the transactions today.

  15. 135 Posted by TonyRI on 02 Jun, 2020 11:49 AM

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    Went through the setup from scratch, everything worked perfectly! Moneydance was added back to Citi's Active IDs (under "Manage Desktop Apps") after connecting during the 10 minute timer process. Woo hoo! :)

  16. 136 Posted by andy on 02 Jun, 2020 12:46 PM

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    All good now!

    Edit: Coincidentally, I have a 401k at Principal. They're not a supported bank, so I've been downloading an .ofx from their website. Starting about a month ago, those downloads have simply contained <STATUS><CODE>2000<SEVERITY>ERROR<MESSAGE>Connectivity Error</STATUS>. As of this morning, it again works too. So... both Citi and Principal stopped working at the same time... both returned error code 2000,... and then both started working at the same time.

  17. 137 Posted by stone on 02 Jun, 2020 01:30 PM

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    Works for me now. Thanks!

  18. 138 Posted by whitedavidp on 02 Jun, 2020 02:27 PM

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    Citi is working again today - 6/2. I had to go to the Citi website and manage desktop apps because I removed MD earlier when trying to fix this problem. But all worked. Thanks to all!

  19. 139 Posted by dm_corsa on 02 Jun, 2020 02:35 PM

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    WooHoo. Citibank is once again playing nice. Thank you.

  20. 140 Posted by lindasmo on 02 Jun, 2020 03:43 PM

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    I've had the same issue with my Citi card accounts, and was getting that same error code, 2000. I still cannot download my Citi card accounts, and am now getting the following error:

    There was an error communicating with your financial institution. The details of this error are below.
    Bank Name: Citi Cards
    The error code reported by the server was: 13504
    Failure

    I have also disabled MD from Manage Desktop Apps in CitiCards, and tried to establish a new connection, but that didn't work - was not able to establish a connection with MD.

    Thanks in advance for your help.

  21. 141 Posted by Martin on 02 Jun, 2020 03:49 PM

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    Working! Able to download citi transactions now. Thanks.

  22. 142 Posted by layer on 02 Jun, 2020 04:25 PM

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    Yep, really worked for me this time.

  23. 143 Posted by lindasmo on 02 Jun, 2020 04:27 PM

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    Ok, wow, scratch that last message...apparently I've changed my Citi Card user name in the last few years, and did not update it in MD for this new connection.
    All is well!

  24. 144 Posted by sean on 02 Jun, 2020 04:35 PM

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    Thanks for the fix!

  25. 145 Posted by us976703 on 02 Jun, 2020 04:48 PM

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    Confirmed - Connectivity restored for me as well.

  26. 146 Posted by v3hanson on 02 Jun, 2020 04:56 PM

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    thanks so much sean - i am back in business too - you guys are great

  27. 147 Posted by ziggy on 02 Jun, 2020 06:30 PM

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    Woo-hoo! Great news! Thank-you!

  28. 148 Posted by garywiley on 02 Jun, 2020 07:44 PM

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    Citicard is working again. Let hope this fix will hold.

    Gary

  29. 149 Posted by EdfromHuntsvill... on 02 Jun, 2020 08:26 PM

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    Adding my voice to the Citi success chorus. Well done Moneydance, under great pressure. I think Citi wuz doing you dirty.

  30. 150 Posted by david on 02 Jun, 2020 09:03 PM

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    Thanks so much for getting this going again!

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