tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/15841-citi-bank-connectionsInfinite Kind: Discussion 2024-02-10T17:57:16Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T19:13:14Z2020-05-30T19:13:14ZCiti Bank connections<div><p>tried the script - no change - still been unable to download citi transactions for over a week - same response from citi that has been mentioned - they say their error codes have letters as well as numbers and 2000 is not recognized - i asked about quicken - agent said they recommend the same thing they did with me - go online citi - to profile - more settings - then online with desktop apps - gives you 10 min to reinitiate - unfortunately that did not work either</p></div>v3hansontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T21:15:54Z2020-05-30T21:24:07ZCiti Bank connections<div><p>I just downloaded transactions from Citi. Yay.</p>
<p>EDIT: wrong, I downloaded Chase transactions. Sorry for the false start.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-30T21:16:51Z2020-05-30T21:16:51ZCiti Bank connections<div><p>To the person that said Citi support wouldn't fix it: there is no time when I will ever believe a thing out of the mouths of support people at a large corporation. Call back 10 times and you'll get 10 difference answers.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-31T15:45:55Z2020-05-31T15:45:56ZCiti Bank connections<div><p>Same issues... following for updates.</p>
<p>Since their card is the only account I have with them, it's far less of a pain to change my card carrier than to change the software I use.</p></div>ziggytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-31T20:52:18Z2020-05-31T20:52:18ZCiti Bank connections<div><p>I just got off the phone with Citibank. They say they've made no changes to their portal connect in the last 3 weeks. You're not having any problem with Quicken. And the problem has to be on the side of infinite kind. I don't know what's taking so long for them to fix it. I wish they would communicate with us more often on this thread so that we know that they're still working on it.</p></div>rustytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-05-31T20:57:03Z2020-05-31T20:57:03ZCiti Bank connections<div><p>Hi Rusty,</p>
<p>I've been in direct contact with the OFX server team at Citi and they've confirmed the fix will be deployed on Tuesday.</p>
<p>As for Quicken, they are generally using a different kind of connection these days - one which routes logins and transactions through their own servers. That's something Moneydance will not be doing for both security and privacy reasons.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T07:37:38Z2020-06-01T07:37:38ZCiti Bank connections<div><p>Thank you Sean.</p></div>rustytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T13:20:51Z2020-06-01T13:20:52ZCiti Bank connections<div><p>Yes, many thanks - was just going to message your support folks about this. Glad I searched instead.</p></div>L Gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T19:23:06Z2020-06-01T19:23:06ZCiti Bank connections<div><p>great work - thank so much - tuesday it will be</p></div>v3hansontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-01T20:55:35Z2020-06-01T20:55:35ZCiti Bank connections<div><p>Thanks Sean! I came here first to look to see if others were experience the same thing. I unfortunately started from the beginning and deleted access for both citi cards i have to i guess i'll go though that process one more time, tomorrow or Wednesday (since i'm not strong in believing the Citi folks!)</p></div>Mark Hackneytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T04:56:52Z2020-06-02T04:56:52ZCiti Bank connections<div><p>Citi has had the 2000 error for weeks for me.</p>
<p>As of 11pm MDT tonight (6/1) it worked again.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T08:42:25Z2020-06-02T08:42:25ZCiti Bank connections<div><p>That's amazing news!</p>
<p>Thank you for letting us know. Hopefully it will be the same for everybody else.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T09:28:43Z2020-06-02T09:28:47ZCiti Bank connections<div><p>As of 5:27am EDT, Citibank card connection looks good here!</p>
<p>Guy</p></div>Guytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T10:02:25Z2020-06-02T10:02:26ZCiti Bank connections<div><p>The fix works! Thank you for resolving the issue. I was able to download the transactions today.</p></div>Davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T11:49:55Z2020-06-02T11:49:55ZCiti Bank connections<div><p>Went through the setup from scratch, everything worked perfectly! Moneydance was added back to Citi's Active IDs (under "Manage Desktop Apps") after connecting during the 10 minute timer process. Woo hoo! :)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T12:46:14Z2020-06-02T12:55:55ZCiti Bank connections<div><p>All good now!</p>
<p>Edit: Coincidentally, I have a 401k at Principal. They're not a supported bank, so I've been downloading an .ofx from their website. Starting about a month ago, those downloads have simply contained <code>2000ERRORConnectivity Error. As of this morning, it again works too. So... both Citi and Principal stopped working at the same time... both returned error code 2000,... and then both started working at the same time.</code></p></div>andytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T13:30:57Z2020-11-02T14:58:52ZCiti Bank connections<div><p>Works for me now. Thanks!</p></div>testonecyphertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T14:27:18Z2020-06-02T14:27:18ZCiti Bank connections<div><p>Citi is working again today - 6/2. I had to go to the Citi website and manage desktop apps because I removed MD earlier when trying to fix this problem. But all worked. Thanks to all!</p></div>whitedavidptag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T14:35:20Z2020-06-02T14:35:20ZCiti Bank connections<div><p>WooHoo. Citibank is once again playing nice. Thank you.</p></div>dm_corsatag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T15:43:00Z2020-06-02T15:43:00ZCiti Bank connections<div><p>I've had the same issue with my Citi card accounts, and was getting that same error code, 2000. I still cannot download my Citi card accounts, and am now getting the following error:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.<br>
Bank Name: Citi Cards<br>
The error code reported by the server was: 13504<br>
Failure</p>
<p>I have also disabled MD from Manage Desktop Apps in CitiCards, and tried to establish a new connection, but that didn't work - was not able to establish a connection with MD.</p>
<p>Thanks in advance for your help.</p></div>lindasmotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T15:49:52Z2020-06-02T15:49:54ZCiti Bank connections<div><p>Working! Able to download citi transactions now. Thanks.</p></div>Martintag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:25:21Z2020-06-02T16:25:21ZCiti Bank connections<div><p>Yep, really worked for me this time.</p></div>layertag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:27:57Z2020-06-02T16:27:57ZCiti Bank connections<div><p>Ok, wow, scratch that last message...apparently I've changed my Citi Card user name in the last few years, and did not update it in MD for this new connection.<br>
All is well!</p></div>lindasmotag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:35:20Z2020-06-02T16:35:20ZCiti Bank connections<div><p>Thanks for the fix!</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:48:39Z2020-06-02T16:48:39ZCiti Bank connections<div><p>Confirmed - Connectivity restored for me as well.</p></div>us976703tag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T16:56:24Z2020-06-02T16:56:24ZCiti Bank connections<div><p>thanks so much sean - i am back in business too - you guys are great</p></div>v3hansontag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T18:30:51Z2020-06-02T18:30:53ZCiti Bank connections<div><p>Woo-hoo! Great news! Thank-you!</p></div>ziggytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T19:44:25Z2020-08-20T20:26:04ZCiti Bank connections<div><p>Citicard is working again. Let hope this fix will hold.</p>
<p>Gary</p></div>garywileytag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T20:26:12Z2020-06-02T20:26:13ZCiti Bank connections<div><p>Adding my voice to the Citi success chorus. Well done Moneydance, under great pressure. I think Citi wuz doing you dirty.</p></div>EdfromHuntsvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/482367762020-06-02T21:03:56Z2020-06-02T21:03:58ZCiti Bank connections<div><p>Thanks so much for getting this going again!</p></div>david