tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/15846-the-error-code-reported-by-the-server-was-2000Infinite Kind: Discussion 2022-03-18T19:32:12Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-13T16:14:42Z2020-04-13T16:14:44ZThe error code reported by the server was: 2000<div><p>Same problem here... just started on Friday. No changes in my Catalina configuration by me... download just suddenly stopped working. Here we go again.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-13T16:16:52Z2020-05-18T15:33:03ZThe error code reported by the server was: 2000<div><p>Same issue on PC</p></div>latomasettitag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-13T21:24:20Z2020-04-13T21:24:20ZThe error code reported by the server was: 2000<div><p>Hi everyone,</p>
<p>We've had a few reports about this over the last 24 hours, but nothing major that seems to have affected many people since the last incident in November. We're looking into it, but if a few of you could send your connection logs to support in a new private thread, that would be helpful. Again, don't post your full logs here unless you are certain that you have deleted any private information. Here's how to get the logs:</p>
<p>1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.<br>
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.<br>
3) Select all of the text in the Console and use the Copy to Clipboard button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.</p>
<p>Again, the debugging logs that this produces will contain your account information, so I recommend you make sure to delete this information, and start a private thread with this information.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-14T11:44:11Z2020-04-14T11:44:13ZThe error code reported by the server was: 2000<div><p>Attached text file for Citi Card error 2000.</p></div>Mark Petersontag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-14T12:50:04Z2020-04-14T12:50:04ZThe error code reported by the server was: 2000<div><p>Log file attached...<br>
JimR<br>
Email: <a href="mailto:james.f.roach@gmail.com">james.f.roach@gmail.com</a> <a href="mailto:james.f.roach@gmail.com">james.f.roach@gmail.com</a></p></div>james.f.roachtag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-14T14:06:38Z2020-05-18T15:33:03ZThe error code reported by the server was: 2000<div class="WordSection1">
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<p class="MsoNormal"><b>From:</b> Ethan <tender+d7c1e2db5c@tenderapp.com><br>
<b>Sent:</b> Monday, April 13, 2020 3:24 PM<br>
<b>To:</b> latomasetti@gmail.com<br>
<b>Subject:</b> Re: The error code reported by the server was: 2000 [Online Banking #15846]</p>
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<p><b><span>From</span></b><span>: Ethan (Support staff)</span></p>
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<p><span>Hi everyone,</span></p>
<p><span>We've had a few reports about this over the last 24 hours, but nothing major that seems to have affected many people since the last incident in November. We're looking into it, but if a few of you could send your connection logs to support in a new private thread, that would be helpful. Again, don't post your full logs here unless you are certain that you have deleted any private information. Here's how to get the logs:</span></p>
<p><span>1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.<br>
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.<br>
3) Select all of the text in the Console and use the Copy to Clipboard button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.</span></p>
<p><span>Again, the debugging logs that this produces will contain your account information, so I recommend you make sure to delete this information, and start a private thread with this information.</span></p>
<p><span>Ethan<br>
Infinite Kind Support</span></p>
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<p><span>On Mon, Apr 13 at 09:16 AM PDT, latomasetti wrote:</span></p>
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<p><span>Same issue on PC</span></p>
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<p><span>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/15846-the-error-code-reported-by-the-server-was-2000"><span>The error code reported by the server was: 2000</span></a>.</span></p>
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</div>latomasettitag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-14T14:12:47Z2020-04-14T14:12:47ZThe error code reported by the server was: 2000<div><p>Same since Friday 10 April.</p></div>gary.hammertag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-14T14:34:00Z2020-04-14T14:34:00ZThe error code reported by the server was: 2000<div><p>Download worked this morning. No changes on my end. Would you still like the txt from the console?<br>
Steve Krause<br>
314 378 9803 Mobile</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-04-14T15:04:22Z2020-04-14T15:04:24ZThe error code reported by the server was: 2000<div><p>2nd attempt failed. Console log is attached,</p>
<p>Steve Krause<br>
314 378 9803 Mobile</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-05-23T01:24:32Z2020-05-23T01:26:58ZThe error code reported by the server was: 2000<div><p>Any solution to this? Having the same issue on May 22, download worked last weekend.</p></div>tbirritttag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-05-23T13:51:40Z2020-05-23T13:51:41ZThe error code reported by the server was: 2000<div><p>Same problem here. Please help. Tried the correction going to Security Settings in CitiCards and didn't fix it. Disabled online, closed out MD, tried to reconnect online, same issue.</p></div>Julie Stag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-05-24T10:54:30Z2020-05-24T10:54:30ZThe error code reported by the server was: 2000<div><p>We are sorry to hear about the problem you have encountered.</p>
<p>Unfortunately, other customers are reporting the same issue and it's likely that CitiBank are making some changes to their system.</p>
<p>We've filed a ticket in our ticketing system regarding this issue and the developers are currently looking into it.</p>
<p>For the time being, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.</p>
<p>We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.<br>
The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a> from the knowledge base.</p>
<p>Thank you for your patience and sorry for the inconvenience.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-05-28T07:33:47Z2020-05-28T07:34:43ZThe error code reported by the server was: 2000<div><p>Same happening with me. Citi card use to download with no issue. Now have been getting the same 2000 error, 24 to 36 hours, etc. for the last few weeks.</p>
<p>I disabled/purged out my online account information from Moneydance using the remove_one_service.py script. I removed my old Moneydance approved download service from my Citi account online (thinking it had somehow been corrupted).</p>
<p>I have put my Citi account into 3rd-party mode and tried to connect, and Citi online doesn't even register an attempt to connect by Moneydance, but Moneydance continues to throw up the same error.</p></div>Larrytag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-05-28T07:50:50Z2020-05-28T07:50:50ZThe error code reported by the server was: 2000<div><p>Hi,</p>
<p>Our connection specialist has been in touch with the Citi OFX team who have been informed of the issue and will hopefully be able to fix the connection on their end soon.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-06-03T00:02:30Z2020-06-03T00:05:02ZThe error code reported by the server was: 2000<div><p>Today this started working again for me.</p>
<p>According to this post IK worked with Citi to get this resolved:<br>
<a href="https://infinitekind.tenderapp.com/discussions/online-banking/15841-citi-bank-connections#comment_48373641">https://infinitekind.tenderapp.com/discussions/online-banking/15841...</a></p></div>Jimtag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-06-03T12:17:35Z2020-06-04T09:21:23ZThe error code reported by the server was: 2000<div><p>Tried this connection to June 3,2020… Still not working.<br>
JimR<br>
Email: <a href="mailto:james.f.roach@gmail.com">james.f.roach@gmail.com</a> <a href="mailto:james.f.roach@gmail.com">james.f.roach@gmail.com</a></p></div>james.f.roachtag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-06-03T15:48:45Z2020-06-03T15:48:45ZThe error code reported by the server was: 2000<div><p>Hello,</p>
<p>We've been hearing from most Citi customers the last few days that their bank connections appear to be working again for them. For most people this seemed to start working without any changes, but some people had to recreate connections to their bank. To do so, you can follow these steps:</p>
<p>1) Open your bank account register by clicking on it in the left sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar (again)<br>
5) Click the <strong>New Connection</strong> button and select your bank from the list of available institutions that pops up. Hit OK. (Make sure you pick the <em>New Connection</em> button, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to reset the connection information, which should then allow you to connect.)<br>
6) Continue with the setup process, entering your username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482382692020-06-03T15:56:10Z2020-06-03T15:56:11ZThe error code reported by the server was: 2000<div><p>Thank you! Yes mine now works as well</p>
<p>Julie</p></div>Julie Snodgrass