wont d/l

Doc w.'s Avatar

Doc w.

07 May, 2020 03:41 PM

Cant get moneydance to connect to my bank

  1. 1 Posted by TonyRI on 07 May, 2020 04:08 PM

    TonyRI's Avatar

    Hi Doc,

    I'm not from IK Support, but it would be helpful if you gave the name of your bank and perhaps the version of MD that you are using (Help > About Moneydance), although I expect that you are using the latest release.

    There are a few banks that have made changes to their connections and it has caused problems for MD customers. Discover, Fifth Third and Key Bank are a few of the names that I've seen kicked around.

    If you're trying to Directly Connect to your bank and it is on the list of supported financial institutions, then maybe you can provide an error code, if any.

    One more reason that I could think of for you not being able to connect to your bank, using Moneydance, is that maybe your account hasn't been enabled for you to directly connect. Many banks require that you contact them and they can provide you with a login/pwd that may be (usually) different from your web credentials.

    More details are necessary for a solution to be provided.

    Regards,

    Tony

  2. 2 Posted by Doc w. on 29 May, 2020 07:13 PM

    Doc w.'s Avatar

    thanks for the reply .... my bank actually gave me the "how-to"

  3. Support Staff 3 Posted by Maddy on 29 May, 2020 09:47 PM

    Maddy's Avatar

    Hi,

    I can see you’ve received a reply from one of our knowledgeable Moneydance customers and it appears you’ve got this resolved.

    However, don’t hesitate to get back in touch if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 29 May, 2020 09:47 PM.

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