Issue downloading from Citi

sobo1's Avatar

sobo1

20 May, 2020 08:23 PM

Hello-
I am having an issue downloading txns from Citi. They are saying they don't have an issue on their end but I am able to download txns from my other accounts without an issue. The issue is happening on both of my Citi accounts.
Screenshot attached with the details of the error I am getting from MD. I've been getting this for a few days.
Anyone else having this issue?
Thanks

  1. 1 Posted by jay on 20 May, 2020 08:36 PM

    jay's Avatar

    I have had the problem. Tried working it through with MD support but it was never resolved. A few months later I tried and it had started working. It stopped working again a few weeks back in Mid April.

    If you haven't tried these steps, I would do this.
    1.) Sign into your citi account (I just have credit card through Costco)
    2.) Click on your profile and go to More settings.
    3.) Click on Manage Desktop Apps (now have 10 minutes to do below)
    4.) Go to Money Dance
    5.) Set up Online Banking - set up new connection
    6.) enter your user id and password
    If it works, you won't get an error message - I still do.

    Best of luck and if you find a different solution, please let us know.

  2. 2 Posted by sobo1 on 20 May, 2020 09:19 PM

    sobo1's Avatar

    Thanks for the feedback.

    So I had checked that and there doesn't appear to be an issue there-
    Moneydance is listed as an authorized app and it shows the last successful
    connect on 5.17.20 @ 2:13 pm.
    Are you thinking that maybe I need to re-authorize it again?
    Thank you!

  3. 3 Posted by Nathan on 20 May, 2020 11:44 PM

    Nathan's Avatar

    FYI, there's a thread that was already started regarding this issue:
    https://infinitekind.tenderapp.com/discussions/online-banking/15841-citi-bank-connections

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