Citi Cards

Gian Luca Fiori's Avatar

Gian Luca Fiori

21 May, 2020 11:43 AM

Are you aware of issues with Citi Cards connection. After disabling the online account
Online > Set Up Online Banking > Disable
 I went again to change my password so I did:
Online > Set up Online Banking > New Connection > Citi Cards > enter User Id and Password = Error retrieving the information

Do you know of any new issues?


  1. 1 Posted by TonyRI on 21 May, 2020 02:21 PM

    TonyRI's Avatar

    They know. A ticket has been filed. Quite a few complaints recently.

    Hopefully it will be resolved soon

  2. 2 Posted by Stan Metheny on 21 May, 2020 02:52 PM

    Stan Metheny's Avatar

    Thanks for the update reply

  3. 3 Posted by TonyRI on 21 May, 2020 04:55 PM

    TonyRI's Avatar

    You're welcome!

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac