I was able to track down additional information via Quicken help forums - the problem has affected Quicken users as well. Based on users feedback there, I called Edward Jones at 800-441-5203 (I think I chose option 4, not sure. The one for login assistance.).
The person was very helpful and acknowledged the problem is due to "a security update" on their end. She offered to "mark the IP address I last used as safe for Quicken downloads." When I asked if downloads would only work for that single IP address she said yes. I asked about marking the address I used from both work and home as safe and she was able to do so. Fortunately I have a fixed IP at home and at work, so I should be OK, but this seems that it will be a real problem for dynamic IP addresses.
She said it could take a couple of days for the change to be effective.
Ethan on 22 May, 2020 07:12 PM
Thanks so much for reporting this information. Please let us know if this resolves this issue for you. We haven't had luck sorting connection issues out with this bank, but this could explain why. If the information is accurate and it is a matter of IP address, I'm not sure if there's much that we can do on our end, but I'll let our bank connection people know about this just in case. This at least gives a path for customers to resolve the issue with Edward Jones directly.
Ethan on 26 May, 2020 07:48 PM
That's great to hear, thanks for reporting back. We've also heard from other customers that their connection just seems to have started working again, so I'm not sure if that means that they also had their IP addresses listed, or that they changed that requirement. In any case, I'm glad to hear that it's working, and let us know if that changes.
I have not been able to download my two Edward Jones Investment accounts since mid April. Yesterday I called 800-441-5203 ext.1 and the person was helpful and knowledgable about the problem. She asked for the account numbers and in a couple of minutes she asked me to try to download the accounts. Yea-working again. She told me that they no longer need the IP addresses. So thanks for this form.
Ethan on 10 Jun, 2020 06:51 PM
That's great to hear, thanks. If I had to guess from what you describe, they probably had to reset your connection on their end. That's useful information for anyone else who still has an issue connecting with this bank.