USAA Stops Download of Accounts

Thomas Cook's Avatar

Thomas Cook

06 Jun, 2020 04:35 PM

I have been using Moneydance for some time, and don't want to go back; however, until recently I was able to use the quicken file for downloads. Now, USAA only uses direct connect through Quicken. What is the work around for Moneydance? The online function through Moneydance has never worked with USAA, which is why I used the compatible quicken file downloaded with moneydance.

Can you help?

  1. Support Staff 1 Posted by Ethan on 06 Jun, 2020 06:27 PM

    Ethan's Avatar

    Hello,

    Unless they've changed something else with their system, I believe direct connect still works for USAA. You can find instructions for setting up direct connections at: https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/d...

    Other USAA customers have reported over the years that you should use your member number as your login ID, and your PIN as the password.

    Ethan
    Infinite Kind Support

  2. 2 Posted by Thomas Cook on 06 Jun, 2020 08:55 PM

    Thomas Cook's Avatar

    Thanks Ethan. Member number was the key. Works now.

    Tom

  3. Maddy closed this discussion on 06 Jun, 2020 09:35 PM.

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