Invalid ID/Password setting up Online banking with Chase

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roespan143

16 Jun, 2020 01:41 AM

I've used MD and have downloaded thru chase for many years. Now I get an error code: "Invalid ID/Password" when I try to re-establish online banking. Using Mac OS 10.15.5 and MD 2019.3 (1880).

Any suggestions much appreciated.

Pete

  1. 1 Posted by roespan143 on 16 Jun, 2020 01:43 AM

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    Oh and when I set up online banking I use the exact same ID and password that works perfectly on the Chase website. FYI. Pete

  2. 2 Posted by martin on 16 Jun, 2020 01:49 AM

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    Same just happened to me. No reason, no changes, just the invalid password etc. A couple weeks ago it was Citibank. It was fixed in about a week. IK is usually good with support. Hopefully they will be same on this. I will (and all w similar should) let them know.

  3. 3 Posted by roespan143 on 16 Jun, 2020 01:51 AM

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    Hey thanks Martin! Now that you mention it, Citi wouldn’t download for a couple days for me too, but ’self corrected.’ Ugh.
    Pete

  4. 4 Posted by martin on 16 Jun, 2020 01:53 AM

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    I just sent an email to IK support. Hope they fix - sure they will.

  5. 5 Posted by -Kevin N. on 16 Jun, 2020 02:03 AM

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    Hi Pete,

    MD 2019.4 (1904)
    Windows 10 (2004)

    Just the verify your findings, Chase is throwing the same error in the above environment also.

    I wouldn't pull my hair out about it just yet. Give it a day or so to sort out.

    Last week it was Fidelity, this week it's Chase.

    These things (sometimes) have a tendency to go away on their own. Fingers crossed.

    -Kevin N. (not a member of MD support)

  6. 6 Posted by roespan143 on 16 Jun, 2020 02:05 AM

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    Thanks Kevin. I hope you’re right.
    Pete

  7. 7 Posted by M Grey on 16 Jun, 2020 02:14 AM

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    Thanks Pete. We’ll see. I’m sure they will get it right.

  8. 8 Posted by -Kevin N. on 16 Jun, 2020 01:47 PM

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    Hi All,

    It looks like the connection to Chase is up and running again.

    -Kevin N. (not a member of MD support)

  9. 9 Posted by M Grey on 16 Jun, 2020 02:07 PM

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    Thank you!

  10. 10 Posted by roespan143 on 16 Jun, 2020 02:57 PM

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    Indeed, Chase now playing nice with MD. Thanks for all the positive vibes.
    Pete

  11. Maddy closed this discussion on 16 Jun, 2020 09:22 PM.

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