Citicard Download Problems (again)

whitedavidp's Avatar


28 Jun, 2020 03:01 PM

This was fixed for a while. Today it stopped working again. The error displayed is different now (see attached screenshot). The same credentials used in MD work on the website. Just like before. MD still shows as authorized desktop app on the website.


  1. 1 Posted by emarmel on 28 Jun, 2020 03:14 PM

    emarmel's Avatar

    Me, too...same problem, same error message. Same results on their website.

  2. 2 Posted by Barry Dorazio on 28 Jun, 2020 03:39 PM

    Barry Dorazio's Avatar

    I have the same problem as well - tired of this

  3. 3 Posted by Alan on 28 Jun, 2020 04:09 PM

    Alan's Avatar

    Yep, Citi card downlaods started failing like this again yesterday. Do Quicken users have this problem too, or is it just Moneydance?

  4. 4 Posted by Nancy M on 28 Jun, 2020 05:28 PM

    Nancy M's Avatar

    Same as the others. Grrrr.

  5. Support Staff 5 Posted by Ethan on 28 Jun, 2020 05:40 PM

    Ethan's Avatar

    Hi everyone,

    We're looking into it. We've received many reports about this over the weekend. Unfortunately the error messages are very vague. We'll post updates when we have them.

    Infinite Kind Support

  6. 6 Posted by emarmel on 28 Jun, 2020 06:17 PM

    emarmel's Avatar

    Thanks, Ethan! (I know it’s not your fault, so I just wanted to tell you that I appreciate you!)

  7. 7 Posted by whitedavidp on 28 Jun, 2020 06:33 PM

    whitedavidp's Avatar

    Same here Ethan. Thanks for riding herd on this.

  8. 8 Posted by James Tatsuda on 29 Jun, 2020 02:20 PM

    James Tatsuda's Avatar

    Same error message here!

  9. 9 Posted by David on 29 Jun, 2020 05:00 PM

    David's Avatar

    I'm having the same issue for the last few days......:-(

  10. 10 Posted by derekkent23 on 30 Jun, 2020 06:48 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Another user suggests Citi has fixed their issue, see

    Hope this helps.

  11. 11 Posted by whitedavidp on 30 Jun, 2020 03:30 PM

    whitedavidp's Avatar

    Seems to be working for me again too. Thanks for letting us know!

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • Clipboard01.png 7.63 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac