Cannot download data from Chase Personal Credit Cards

Gokul Agarwalla's Avatar

Gokul Agarwalla

10 Dec, 2015 12:55 AM


For the last several weeks I have been unable to connect with the Chase Credit Card Site and download data on three of my cards with them. It comes back with a connection error number 2000. I called them and they said that it was known issue and that is all. They have not been able to solve the problem. Can you help?

  1. Support Staff 1 Posted by Jenny on 10 Dec, 2015 10:09 AM

    Jenny's Avatar

    Hi Gokul,

    Apologies for the inconvenience. We are currently aware of connectivity issues with Chase which have effected multiple users and unfortunately still ongoing. We are posting updates within this discussion -

    Our developers are currently working on this, and hope to get a new release out soon with a fix. We believe Chase are also still working on the issues from their end

    In the meantime, you are able to download your transaction files directly from Chase if you wish, without using a direct connection. You can use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    I have attached this discussion to the relevant queue, and we will update you when these issues are resolved.

    Infinite Kind Support

  2. 2 Posted by Ian L on 18 Dec, 2015 05:40 PM

    Ian L's Avatar

    I am happy to let you know, we believe the issues with Chase have now been resolved in the latest preview build of Moneydance, which you can download here -

    Please first download/login using the username/account that has been working. Then try to download/connect using the other username/account, which should now connect successfully.

    Please let us know if you encounter any issues during this process.

    Infinite Kind Support

  3. System closed this discussion on 19 Mar, 2016 05:02 AM.

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