tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1663-cannot-download-data-from-chase-personal-credit-cardsInfinite Kind: Discussion 2016-03-19T05:10:48Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/386660942015-12-10T10:09:25Z2015-12-10T10:09:25ZCannot download data from Chase Personal Credit Cards<div><p>Hi Gokul,</p>
<p>Apologies for the inconvenience. We are currently aware of
connectivity issues with Chase which have effected multiple users
and unfortunately still ongoing. We are posting updates within this
discussion -<br>
<a href="http://help.infinitekind.com/discussions/online-banking/1474-new-pr">
http://help.infinitekind.com/discussions/online-banking/1474-new-pr</a>...</p>
<p>Our developers are currently working on this, and hope to get a
new release out soon with a fix. We believe Chase are also still
working on the issues from their end</p>
<p>In the meantime, you are able to download your transaction files
directly from Chase if you wish, without using a direct connection.
You can use a web browser to download them from your bank's web
site. You can download into QFX, QIF, OFX or OFC files (sometimes
referred to as Quicken or MS Money files), any of which will import
cleanly into Moneydance. You can also open your bank's download
page directly (after entering the appropriate address in the
Account->Edit Account menu) by going to the menu bar and
selecting Online->Open Account Website.</p>
<p>I have attached this discussion to the relevant queue, and we
will update you when these issues are resolved.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/386660942015-12-18T17:40:30Z2015-12-18T17:40:30ZCannot download data from Chase Personal Credit Cards<div><p>I am happy to let you know, we believe the issues with Chase
have now been resolved in the latest preview build of Moneydance,
which you can download here - <a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>Please first download/login using the username/account that has
been working. Then try to download/connect using the other
username/account, which should now connect successfully.</p>
<p>Please let us know if you encounter any issues during this
process.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L