keith 's Avatar


29 Jun, 2020 12:42 PM

I can't create an online account for mu citibank credit card. It says that my user name and password are invalid.
But I can get onto my account on line fine.
This just started happening june 26

  1. 1 Posted by Rob on 29 Jun, 2020 01:16 PM

    Rob's Avatar

    Same same. :-(

  2. Support Staff 2 Posted by Ethan on 29 Jun, 2020 05:31 PM

    Ethan's Avatar


    Unfortunately we've received many identical reports with this vague error from Citi over the weekend. It appears that they've changed something again, and we're trying to figure out what that is and how to adjust things on our end. I've flagged this conversation, and we'll post any updates here when we have them. Like last time, manual downloads is the go to workaround while we figure this out.

    Infinite Kind Support

  3. 3 Posted by derekkent23 on 30 Jun, 2020 06:49 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Another user suggests Citi has fixed their issue, see

    Hope this helps.

  4. Ethan closed this discussion on 06 Jul, 2020 07:46 PM.

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