Online Payees disappear
Whenever I go to use an online payee to pay a bill, all my payees except five, the same five, disappear from my payee list. I can click the refresh thing and they all come back updated from my bank site. But if I end MD and start it up again, they are all gone again...except for those same five. This is especially annoying when doing an online payee from a reminder because you have to get out, go refresh the list, and go back into the reminder.
Any clue as to why this is happening? The five payees that stay all the time seem random. A few I use all the time while others I haven't used in forever. Thanks.
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Support Staff 1 Posted by Jenny on 11 Dec, 2015 11:00 AM
Hi Eddie,
This may be a bug, and I'd like to investigate further. It may be an issue with your financial institution, but i'd like to ensure its not a bug at our end.
It would be good to see your OFX logs, to see if we can figure out the problem and where it lies. I have assigned the discussion as private. To get the OFX log, you can open Help --> Console Window. Then if you could (with the console still open) open the online bill payment payees list, click refresh (which should show all of the payees in the console) and then send a payment to make the list go back to the 5 payees again.
Jenny
Infinite Kind Support
System closed this discussion on 19 Mar, 2016 05:02 AM.