You never really answer the question. Once it is in the register, then what?
If I then have to send the online payment I might as well just use a general reminder.
What is the point of having it in the register. I have not seen a way to send online from the register
I already did this a long time ago. My question is when it is entered in the register from a reminder, what happens next. How does it go from in the register to creating an online payment. If I have to do it manually, what is the point of a transaction reminder.
I have to tell you, I think your program stinks and doesn't hold a candle to Quicken.
In addition the fact that you do not have phone support really stinks.
I will not be a user of your product in the future.
The point of a transaction reminder is to put it in the register. I do not think that Reminders ever had an auto-pay option. If you like Q better great, YMMV. I have a lot of issues with Q so I find MD preferable. But as we say, it takes all kinds to fill the freeway.
As we're a small company, we are unable to provide phone support, unless we were to significantly increase our products' price. I'd be happy to continue to offer support via this method, but I understand if you've already decided that Moneydance does not meet your needs.
I'm going to do it from my online bank program that is a lot less aggravation. My only point of frustration was when it was sitting in my register, I did not do anything thinking the download function would upload the payment online.
WHAT IS FRUSTRATING IS THE TRANSACTION THAT SITS IN THE REGISTER FROM A REMINDER CANNOT BE RIGHT CLICKED, LEFT CLICKED OR ANY OTHER CLICK TO THEN INITIATE THE PAYMENT. IT IS AS IF IT WAS NOT IN THE REGISTER AND I WOULD HAVE TO INITIATE A NEW ONLINE PAYMENT. SO I DIDN'T SEE THE ADVANTAGE OF HAVING IT SIT IN THE REGISTER.
It is like any other transaction in the register. It has the same functionality as if you entered it by hand. A register is a record of transactions and not every entry in the register is auto pay. I do not use Bill Pay, but I do have several items that auto-commit. I do not see this as a flaw. I understand your frustration in that the program does not behave the way you want it to, but a lot of us probably do not want it to work your way despite capitalization. Many many folks use registers without Online payments.
(NOT IK Support)
If that was the case which is the way I will probably go, is to use my discontinued Quicken 2007 as an electronic register and the bank website as an online payment tool. Then I really don't see the advantage of Money Dance as it's functionality is limited in this respect compared to Quicken. For example, in your program you cannot do a split transaction upon entering an online Bill Pay. It has to be modified after it is in the register. You can only pick 1 category for each online payment.
Also what my point is even if I accept your explanation, is the register entry should allow an option to create an online payment from the entry regardless if it does not do it automatically. In Quicken I could enter an option "send" where the check number field is and then send the online payment. I didn't have to create another new online payment. In addition your options upon downloading transactions that match giving options to"merge" or "accept' are very awkward. It should find the match and auto accept or not. Money Dance for Quicken users is very unfriendly. For new users it doesn't make a diffference.
I do direct connect downloads from my bank. I use the reminders that auto commit to remind me that I am expecting an automatic deposit/withdrawal. If I don't see the bank confirmation in a day or two it reminds me to investigate why.