Trouble downloading transactions
Dan Peterson
I have 2 accounts at a WellsFargo. They have different routing numbers and account numbers. But there is 1 login and password to access both. Moneydance seems to be confused by this. The first account connects and downloads but the 2nd account gives me and error. "The error code reported by the server was: 2003. The specified account could not be found."
Any suggestion on how to fix this?
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Support Staff 1 Posted by Jenny on Dec 15, 2015 @ 01:20 PM
Hi Dan,
Could you check your account settings in Moneydance to make sure that your account and routing numbers are entered correctly? A typo in either of those could cause the problem you are seeing.
If you try connecting in a completely new Moneydance file, are you able to connect? You can create a new file using the 'File --> New' menu option.
If you are still unable to connect, can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
1) Select your bank account in Moneydance
2) Select the Online --> Setup Online Banking button/menu
3) Click the "Disable" button. If you don't see this button, continue to step 5.
4) Select the Online --> Setup Online Banking button/menu (again)
5) Click the "New Connection" button and select your bank and hit OK
6) Continue with the setup process, entering your username/password
7) Repeat steps 1-6 for any additional accounts
Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.
Please let me know if you continue to have connection problems after recreating your connection.
Jenny
Infinite Kind Support
2 Posted by Dan Peterson on Dec 15, 2015 @ 02:51 PM
The connection worked before. So the account information is correct.
- Dan
Support Staff 3 Posted by Jenny on Dec 16, 2015 @ 10:14 AM
Hi Dan,
Yes, you're right, if the connection was previously working then the details must be correct.
Did you attempt to re-create the connection? Are you still encountering the same issue?
Jenny
Infinite Kind Support
Jenny closed this discussion on Jan 14, 2016 @ 03:34 PM.