tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/17212-schwab-transactions-not-downloadingInfinite Kind: Discussion 2024-02-05T13:25:56Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T19:46:36Z2020-11-17T11:48:33ZSchwab transactions not downloading<div><p>I am not support staff, just a user<br>
Hi David</p>
<p>See this discussion <a href="https://infinitekind.tenderapp.com/discussions/online-banking/17158-online-banking-appears-to-have-halted-for-schwab-bank">https://infinitekind.tenderapp.com/discussions/online-banking/17158...</a></p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T20:03:57Z2020-11-17T11:48:33ZSchwab transactions not downloading<div><p> Thank you. It appears this is on Schwab's end and requires Moneydance to work with Schwab. Hopefully MD working on this with<br>
Schwab? Do you know the timeframe?</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T20:47:10Z2020-11-17T11:48:33ZSchwab transactions not downloading<div><p>Spoke with Schwab. They sent information to MD back in January as new confidentiality and service agreement required. Thus far, MD has not responded. This is a MD issue. Meanwhile, it appears we 'out of luck', at mercy of MD and Schwab.</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T21:22:28Z2020-11-17T11:48:33ZSchwab transactions not downloading<div><p>I also spoke with Schwab. They said they "have no troubleshooting procedure" for Moneydance. Schwab Bank customers are doing manual data entry. Not good.</p>
<p>Moneydance needs to get on the phone with Schwab.</p></div>rsibrenttag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T22:14:35Z2020-11-17T11:48:33ZSchwab transactions not downloading<div><p>Just a throw in thought. I take it that the direct connect protocol requires the third party to identify themselves?</p>
<p>I would have thought (probably incorrectly it seems), that if a proper id/password is provided, and direct connect has been enabled, that it should "just work".</p>
<p>For example, in many cases, we are told "tell XBANK that you are using quicken", and then they will just follow the right protocols to allow everything to work.</p>
<p>This sounds quite different.</p>
<p>Anyone with knowledge about direct connect and third parties?</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T22:23:10Z2020-11-17T11:48:32ZSchwab transactions not downloading<div><p>In continued thought - I thought that was the point of direct connect. Private.</p>
<p>If MD has to say "hey, we are Moneydance, not Quicken" isn't that at least a slight invasion of privacy? Now you know what ledger package I'm using.</p>
<p>So, I'm very serious here in requesting a response. How much are we revealing as we use data software? Sure, Web Connect is worse, but maybe direct connect isn't as private as I thought?</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T22:56:47Z2020-11-17T11:48:32ZSchwab transactions not downloading<div><p>Ok, here are my two dialogues with Schwab, but, tl/dr - I'm wondering if Schwab has discontinued direct connect.</p>
<p>10/22 - pm - Schwab, talked to Alex. I got the standard script others are mentioning, that "only Quicken, TurboTax and HRBlock have signed something sent in January 2020 to allow them to continue to access Schwab data." I did get a commitment for someone to call me today.</p>
<p>10/23 - 4:30pm MDT US - Nathan called me (just as I was about to give up and call Schwab - that felt eerie) - he couldn't provide much info, as he was a "supervisor/facilitator/advocate".. and said so. He listened to my concerns, and as a 30 year I/T person, he indeed said - "You know tons more about this than me - but I'm going to link you to third level I/T support." He also said I'd probably get a call on Monday, probably afternoon.</p>
<p>I expressed the "how does Schwab even know which third party is connecting on the direct connect protocol (that I presented here in my previous message)". Of course he had no answer, but expressed his own hope that I'd get a proper answer on Monday.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-23T23:43:37Z2020-11-17T11:48:32ZSchwab transactions not downloading<div><p>Come on Infinite Kind! Schwab Bank is one that MANY of your customers use, with a major, national presence. I have been a MD user since my first purchase in 2014. Today I thought, it's been a long time since I paid for MD and certainly got value from the product. So I RE-PURCHASED at full price of $49. Only to find that this product doesn't work with my bank! After all the issues with Citibank credit cards, not this. PLEASE FIX THIS ASAP.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-25T23:03:34Z2020-11-17T11:48:32ZSchwab transactions not downloading<div><p>Hi All,</p>
<p>I've checked everywhere and have no messages from anyone at Schwab to indicate that any change was planned. I have however applied to their developer program and begun to gather data on how we can get a connection back up using their new system.</p>
<p>I'm sorry you've had to suffer through the Citibank problems and now this. At least with Citibank they contacted us and we worked closely with them to get the new system working, even if there were some bumps in that road.</p>
<p>I am confident that we'll come out of this with a better system and from now on we should at least be notified of any planned changes.</p>
<p>dtd, with Direct Connect from Moneydance there are no third parties - it's just moneydance on your computer connecting directly to the financial institution's servers. As far as I know that's how direct connect works in other apps too. Other apps have started to use aggregation services such as Yodlee which are third parties that connect to banks and combine account and transaction data on their servers that are then downloaded into desktop or web-based software. I'm opposed to that sort of system because it is not secure in many cases and has a serious lack of privacy in all cases.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-25T23:39:13Z2020-11-17T11:48:31ZSchwab transactions not downloading<div><p>Thanks for the response. I know you are working diligently to restore our MD service with Schwab. Thank you. I love MD.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-27T18:45:32Z2020-11-17T11:48:31ZSchwab transactions not downloading<div><p>This is a significant issue for me as a MD user for years. I just can't wait much longer than the end of this month, October 2020. Is this a quick fix? If not, I need to switch to Quicken.</p></div>nealagogoltag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-27T19:18:50Z2020-11-17T11:48:31ZSchwab transactions not downloading<div><p>I looked at quicken. You can’t electronically transfer brokerage<br>
transactions from md. Given this, I upgraded to newest version of md, on<br>
assumption that gets fixed the quickest. Schwab on my s list due to this!</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-27T23:34:43Z2020-11-17T11:48:31ZSchwab transactions not downloading<div><p>Unfortunately this is not going to be a quick fix. I now have access to the FDX spec, but still need to get approval from Schwab to connect, after which it will take a few weeks at the minimum.</p>
<p>The best hope is for Schwab to at least temporarily re-enable OFX, QFX, or even QIF downloads from their web site for import.</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-27T23:51:28Z2020-11-17T11:48:30ZSchwab transactions not downloading<div><p> Just had a 'hot chat' session with Schwab. They are not going to make any temporary concessions for their customers. If I did not have all my<br>
retirement accounts there, I would change.</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-27T23:57:29Z2020-11-17T11:48:30ZSchwab transactions not downloading<div><p>In the meantime, what downloadable files are available from their web site? I don't have any personal accounts there, but if someone wouldn't mind sending a sample of any download files (with any private information X-ed out) I could likely create a short term workaround that would allow that data to be imported.</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-28T01:18:52Z2020-11-17T11:48:30ZSchwab transactions not downloading<div><p>Finally had my own Schwab conversation... the first person (Rob) was into trying to give me the standard line (the word "Moneydance" was mentioned 3-4 times) that "Moneydance" had to get their act together and sign up. Sigh.</p>
<p>Once I informed him of my actual issues, he did get quiet, said "this isn't part of my world" a couple of times, but politely passed me on to his supervisor, insisting - hey, he's willing to help, but wants to make sure you understand you are not getting to anyone who made these decisions you are complaining about.</p>
<p>I then talked to Derek, and to keep this from getting tl/dr, Derek and I reached the following concensus as to my issues.</p>
<hr>
<p>1) Schwab was absolutely in the wrong not to inform their clients of this change away from Direct Connect, some clients having using this for 10-20 years. And boom. With no prior information.</p>
<p>2) Schwab did not bother to connect to everyone that their clients used. Had they done #1, it would have been smoother. But to blithely say "hey, your aggregator needs to sign up and fix things" (after the Oct 16 fact) was also egregious.</p>
<p>3) Schwab has not turned off Direct Connect (got that from Rob). They've just turned off anyone not approved. I made a formal request (not from me, but from all clients) that they should issue a letter of apology for lack of information, turn OFX back on to everyone, and to announce an in the future shutdown date.</p>
<p>4) I requested that OFX and/or QIF be a manual download option. As there will be software that does not comply and sign up, something other than CSV should be a download option. I mentioned Microsoft Money as an example.</p>
<hr>
<p>Derek was kind and listened, and we both created the four comments together. He said he would be my advocate and would push this into areas I could not reach. (Nice customer service type response, we will see). He said he'd get back to me.</p>
<p>I said "I suspect this may go into a black hole. Can you get back to me within seven days?" He said yes (we will see).</p>
<p>So, if anyone wants a template, I think the four points we created work well.</p>
<p>Given it all falls apart or nothing happens - I'll go with Sean - this will take time.</p>
<p>Bad Schwab. Bad bad bad.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-28T01:22:18Z2020-11-17T11:48:29ZSchwab transactions not downloading<div><p>Sean - to your specific question about downloads.</p>
<p>It appears a CSV download is all that is available. I asked both Rob and Derek to direct me to another source, and they both read from the same script: "you can download CSV".</p>
<p>I did so - wow - 4 years. But, I am not about to upload it into my moneydance Schwab investment accounts. I have no wish to make it useless, nor take the time to do backups, test, upload, blah blah blah. I've already spent too much time in the last week dealing with Schwab.</p>
<p>That said, I will be glad to privately send you my last 4 years of Schwab activity, and I won't redact it, as it will be a private send.</p>
<p>A downloaded CSV is by account, I have six accounts (IRA, Roth, Bank, and so on) so I'm offering to send you one. There would need to be a procedure to upload the CSV by account, as well as to work out the download transaction id.</p>
<p>Let me know.</p>
<p>I'm sure we'd both rather Schwab fix it... but I don't have much hope.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-28T01:58:15Z2020-11-17T11:48:29ZSchwab transactions not downloading<div><p>I just downloaded the CSV. No filtering options. You apparently get 2 years of history every time. I’ll be glad to upload a snippet if it’s of value.</p></div>rsibrenttag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-28T02:03:08Z2020-11-17T11:48:29ZSchwab transactions not downloading<div><p>No you can filter. Do it by selecting custom dates then downloading. Great<br>
for checking account. Does not work well with investments</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-28T22:43:18Z2020-11-17T11:48:29ZSchwab transactions not downloading<div><p>Hi Dan,</p>
<p>Thanks for offering to send your file. I can't guarantee it'll be automatically readable by Moneydance but I can give it a shot if you want to upload a sample CSV to the following dropbox upload-only link.<br>
<a href="https://www.dropbox.com/request/MWl0JDdufTqlKiJUQtqz">https://www.dropbox.com/request/MWl0JDdufTqlKiJUQtqz</a></p>
<p>If anyone at Schwab says that we need to do more, can you please ask them to approve our pending application to the "Account Aggregation DDA" (sandbox and production)? We've been waiting longer than the 2 business days they stated it would take to examine our application.</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-28T23:27:32Z2020-11-17T11:48:29ZSchwab transactions not downloading<div><p>[redacted - was meant to be private] [if you received this in email, please do not quote it or respond to it] [thanks... oh there's nothing gigantic here, no super secrets... just a private message]</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-29T00:56:38Z2020-11-17T11:48:28ZSchwab transactions not downloading<div><p>I echo Dan’s sentiment. Schwab has a relationship with Quicken Loans, and as a long-time Quicken/Quickbooks user, no level of collaboration (or collusion) to exclude competitors would surprise me.</p></div>rsibrenttag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-29T01:41:48Z2020-11-17T11:48:28ZSchwab transactions not downloading<div><p>Hmmm. I might just make an out of the blue call to make the "have you approved..." request. I doubt it will mean anything, since I'll be at the "clueless" level, but hey, if I can get up the "somebody is wrong on the internet" feeling in me high enough, I may do so.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-29T04:00:24Z2020-11-17T11:48:28ZSchwab transactions not downloading<div><p>FWIW, this is affecting a lot of other apps. Here's one that has a similar level of frustration (correctly, at Schwab). Like an earlier poster, I'm super-p'ed that Schwab did this without warning users in advance. There's even nothing in their website to troubleshoot this, so I view this as a product decision to screw us or, more specifically, MD (knowing a bit about how these decisions are made).<br>
It seems they are counting on 95+% of affected users not getting past the "my app is crap" viewpoint and hoping the rest of us tire out and switch apps anyway.<br>
I lodged a formal and lengthy complaint with Schwab, for what little that will matter.</p>
<p><em>However</em>, I am also a little peeved at MD that they knew about this and also didn't warn us or fix this a long time ago. After the Chase fiasco (that also greatly affected me), I stuck with MD, but I'm not sure I will weather another storm like this.</p>
<p><a href="https://www.stockmarketeye.com/blog/schwab-brokerage-import-issues/">https://www.stockmarketeye.com/blog/schwab-brokerage-import-issues/</a></p></div>jerryw.millertag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-29T04:08:02Z2020-11-17T11:48:28ZSchwab transactions not downloading<div><p>If you look at post #9 the developer says he had no prior warning of this change.</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/online-banking/17212-schwab-transactions-not-downloading#comment_48767613">https://infinitekind.tenderapp.com/discussions/online-banking/17212...</a></p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-30T21:20:43Z2020-11-17T11:48:27ZSchwab transactions not downloading<div><p>It appears that Schwab Bank will not be supporting MD because they are not an aggregator like Quicken, Turbo and HRBlock ---- Does anyone have a list of banks WHICH WILL support 3rd party apps and downloading to MD?</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-10-31T01:30:20Z2020-11-17T11:48:27ZSchwab transactions not downloading<div><p> Actually, you can download checking and bank transactions using CSV. But if it is the assessment that brokerage transactions are not<br>
going to be fixed, then either switch financial institutions or go back<br>
to Darth Vader, aka Quicken.</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-11-02T15:55:24Z2020-11-17T11:48:27ZSchwab transactions not downloading<div><p>Any news on whether Schwab has approved Moneydance's pending application for access to their system? Moneydance's implementation may be weeks away once approved, but it would be good know that it's coming eventually.</p></div>tbhimditag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-11-02T16:10:12Z2020-11-17T11:48:26ZSchwab transactions not downloading<div><p>I imported my October statement in CSV format and it worked fairly well. I had to map the columns which I hope is saved by MD for subsequent imports. There are several header lines with comments which I removed. Can MD handle that or will we need to edit the file before each import?</p>
<p>Sent from my iPad</p></div>rsibrenttag:infinitekind.tenderapp.com,2009-01-14:Comment/487619832020-11-02T16:14:37Z2020-11-17T11:48:26ZSchwab transactions not downloading<div><p>Rsibrent, did that include your dividends and other brokerage accounts?<br>
I could not figure out how to import 'action', otherwise, could have<br>
brought in dividends. Did not enjoy the data entry..... If you were<br>
successful for brokerage, could you share what tool you used?</p></div>David Greene