Downloading Data From Wells Fargo Bank

Robert Peri's Avatar

Robert Peri

14 Nov, 2020 10:56 PM

I recently changed my password on my Wells Fargo Bank checking account. I now am unable to download the "cleared" checks and deposits. Each attempt results in the following message:

"The given customer ID or PIN is not valid. For more information, contact your financial institution.

Additional information from the server:
The user cannot signon because he or she entered an invalid user ID or password."

I have contacted WF support. Although Wells Fargo does not support Money Dance, they did direct me to disable the Online Banking for any Wells Fargo accounts kept in Money Dance and then to reload the Wells Fargo information in the Online Banking Setup and try to download again. I have done that several times with no success.

I have also read the 11/14 "Unable to download from Charles Schwab" notes below. Please advise!!!

  1. 1 Posted by derekkent23 on 15 Nov, 2020 08:22 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Have you tried the steps in this support article https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/c...

    Hope this helps

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