tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/17501-chase-online-bank-download-error-confirm-identity-messageInfinite Kind: Discussion 2021-04-22T16:30:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/488636042021-01-21T16:28:02Z2021-01-21T16:28:02ZChase online bank download error - confirm identity message<div><p>Hi Stuart,</p>
<p>Please accept my sincere apologies for the delay getting back to you. I’m afraid that your request for assistance was missed by the support team, and it’s only now we’ve been able to work through the backlog of older discussions. I must apologise again for the poor level of service and lack of support you have received. I’d like to provide assistance if you’re still in a position to work through these issues. Please be assured we are putting systems in place to ensure a higher level of service and speedier responses.</p>
<p>Thanks for sharing your experience. It is very useful to figure out what actually happens. Hope that you don't mind that I share your experience with others who are having difficulty connecting with Chase.</p>
<p>Thank you once again.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissa