tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1795-i-want-my-money-backInfinite Kind: Discussion 2015-12-28T18:20:10Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/387890502015-12-28T17:35:48Z2015-12-28T17:35:48ZI want my money back<div><p>Hi Eric,</p>
<p>I would be happy to authorize a refund and I am inclined to
offer you technical assistance first. This is not an attempt to get
out of giving you a refund, if that is what you want let me know
and I will authorize it. However if there is something specific
that I might be able to assist you with, I am at your service.</p>
<p>Bank of America has recently discontinued their support for new
direct connect activations. However, if your account was activated
for direct connect before they turned off support, you should still
be able to connect in Moneydance. We're not sure how long this will
continue to work, but you can try connecting with these
settings:</p>
<p>Institution ORG: HAN<br>
Institution ID: 5959<br>
OFX Server URL: <a href="https://eftx.bankofamerica.com/eftxweb/access.ofx">https://eftx.bankofamerica.com/eftxweb/access.ofx</a></p>
<p>You can enter these by going the Online->"Setup Online
Banking" menu item and then clicking on the Advanced Setting
button. Again, this will only work if your account has already been
activated for direct connections.</p>
<p>If you haven't enabled OFX services with Bank of America
previously, the best way to get your transactions into Moneydance
will be to use a web browser to download them from your bank's web
site. You can download into QFX, QIF, OFX or OFC files
(sometimes referred to as Quicken or MS Money files), any of which
will import cleanly into Moneydance. You can also open
your bank's download page directly (after entering the appropriate
address in the Account->Edit Account menu) by going to the menu
bar and selecting Online->Open Account Website.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/387890502015-12-28T18:01:10Z2015-12-28T18:01:10ZI want my money back<div><p>A refund please.<br>
I wanted a simple system, downloading files from my accounts
everyday won't work for me.<br>
Thank you.</p>
<p>Sent from Outlook Mobile<a href="https://aka.ms/qtex0l">https://aka.ms/qtex0l</a></p></div>Eric Biesterveldtag:infinitekind.tenderapp.com,2009-01-14:Comment/387890502015-12-28T18:20:09Z2015-12-28T18:20:09ZI want my money back<div><p>Eric,</p>
<p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund. They will let you know when the process is complete from
their end.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanley