USAA accounts not updating

doug brown's Avatar

doug brown

02 Feb, 2021 03:17 PM

I noticed that USAA accounts weren't updating -- usually let it slide and it fixes itself eventually, but it appears to have been broken for a week with no signs of improvement. I tried resetting the account login information, figuring that might do _something_, but it didn't fix the issue. I know it works as I get prompted with a list of my accounts upon successful authentication.

So I took a look at the log file and see this:
accounts are available!
account: Joint Account; serviceType: 4; service: USAA Federal Savings Bank; mode=banking
uh oh, we've gotten some OFX with no headers: <html>
Warning: unidentified entity: & Co.
This software is the property of Hoefler & Co. (H&Co).
Your right to access and use this software is subject to the
applicable License Agreement, or Terms of Service, that exists
between you and H&Co. If no such agreement exists, you may not
access or use this software for any purpose.
This software may only be hosted at the locations specified in
the applicable License Agreement or Terms of Service, and only
for the purposes expressly set forth therein. You may not copy,
modify, convert, create derivative works from or distribute this
software in any way, or make it accessible to any third party,
without first obtaining the written permission of H&Co.
For more information, please visit us at
@font-face {
font-family: 'Gotham Narrow';
Warning: unidentified entity: &rsquo;
Warning: unidentified entity: &ndash;
Warning: unidentified entity: &ndash;
Warning: unidentified entity: &ndash;
Warning: unidentified entity: &ndash;
Warning: unidentified entity: &copy;
Unhandled OFX message set: HEAD
Unhandled OFX message set: BODY

It appears something has changed on their side and your software isn't handling it appropriately. I know it _can_ work because Personal Capital is pulling in my USAA account information with no trouble (that said, I'm not actually certain that Moneydance and Personal Capital use the same channel to request account information -- I haven't looked under the hood for that yet).

Hopefully this is enough information for you to help point me at something I can do or maybe something you can do on your end to resolve this problem. I appreciate your time (and the update looks great!)

  1. 1 Posted by Stuart Beesley ... on 02 Feb, 2021 03:22 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Correct! USAA is broken for everyone... See other looooong posts in this forum. It's the bank's fault.....

    (not support, just a fellow user)

  2. 2 Posted by Dan P on 02 Feb, 2021 03:36 PM

    Dan P's Avatar
  3. 3 Posted by doug brown on 02 Feb, 2021 03:37 PM

    doug brown's Avatar

    thanks, sorry for opening another discussion. found original one here:

  4. 4 Posted by Stuart Beesley ... on 10 Mar, 2021 06:58 AM

    Stuart Beesley (Mr Toolbox)'s Avatar
  5. System closed this discussion on 09 Jun, 2021 07:00 AM.

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