not downloading from my bank

M. Juergensmeyer's Avatar

M. Juergensmeyer

06 Feb, 2021 09:13 PM

I've been using MoneyDance for years, and suddenly last week it won't download information from my bank. I haven't changed banks, and haven't changed anything on MD. I have accounts with two separate banks- Chase and USAA- and the Chase accounts download just fine, but not USAA. Any suggestions on what I can to do get it talking to USAA again?

Thanks.

  1. 1 Posted by Stuart Beesley ... on 06 Feb, 2021 09:32 PM

    Stuart Beesley (Mr Toolbox)'s Avatar
  2. Support Staff 2 Posted by Ethan on 07 Feb, 2021 10:51 PM

    Ethan's Avatar

    Unfortunately, USAA made a change on their end that seems to have disabled direct OFX connections, which Moneydance and other software requires to directly communicate with their servers. We're working to resolve this, but they unfortunately haven't been that communicative about the issue. I've flagged this message, and will post any updates about this issue when we have them.

    If you're interested, you can follow the main public thread where this is being discussed at the link Stuart provided above.

    Ethan
    Infinite Kind Support

  3. 3 Posted by Stuart Beesley ... on 10 Mar, 2021 06:55 AM

    Stuart Beesley (Mr Toolbox)'s Avatar
  4. System closed this discussion on 09 Jun, 2021 07:00 AM.

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