Can't Setup

Richard's Avatar


31 Dec, 2015 09:12 PM

After purchasing the program and importing a data file from Quicken, why am I not able to set up Online Banking?

  1. Support Staff 1 Posted by Ethan on 31 Dec, 2015 09:20 PM

    Ethan's Avatar

    To clarify, are you following the steps for setting up direct connections available at If so, where are you running into trouble in the process?

    Moneydance Support

  2. 2 Posted by Richard Hausman on 31 Dec, 2015 09:28 PM

    Richard Hausman's Avatar


    I’m trying to follow those steps but the Setup Online Banking is greyed out.


  3. 3 Posted by -Kevin N. on 31 Dec, 2015 09:32 PM

    -Kevin N.'s Avatar

    Hi Richard,

    A possible reason for 'Setup Online Banking' being grayed out is that you are viewing the Summary Page rather than the account that you are interested in setting up.

    HTH -Kevin N.

  4. 4 Posted by Richard Hausman on 31 Dec, 2015 09:45 PM

    Richard Hausman's Avatar

    You’re right! Thanks. And Happy New Year!


  5. Support Staff 5 Posted by Ethan on 31 Dec, 2015 10:02 PM

    Ethan's Avatar

    Glad to hear you figured it out! Please let us know if we can be of further assistance,

    Moneydance Support

  6. Ethan closed this discussion on 31 Dec, 2015 10:02 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac