Transactions not downloading after upgrading

Ashley's Avatar

Ashley

16 Feb, 2021 09:47 PM

Hi! I recently upgraded to MoneyDance 2021 and my transactions are no longer downloading from my bank (USAA).

The program appears as if it is downloading but there are no new transactions to show (I'm taking the same steps to download, attempting both for "all accounts" and for individual accounts. Moneydance asks me for my pin, shows a status bar at the bottom and says "downloading transactions" - but no new transactions appear once this message/status bar go away).

I've tried all of the options (except changing the pin) that come up when I choose "set up online banking" (disabling the connection, resetting the sync, etc.) but nothing has made a difference.

Could you help me resolve this? Thank you!

  1. 1 Posted by dwg on 16 Feb, 2021 09:52 PM

    dwg's Avatar

    I'm a fellow user.

    The problem has nothing to do with your upgrade rather it has everything to do with changes USAA has made. There is a long thread about the issue at:

    https://infinitekind.tenderapp.com/discussions/online-banking/17962...

  2. 2 Posted by Ashley on 16 Feb, 2021 10:03 PM

    Ashley's Avatar

    dwg - Thank you! Interesting that this coincided with my upgrade/too bad it's not that simple. I hope USAA will resolve this for all of us!

  3. 3 Posted by dtd on 17 Feb, 2021 01:27 AM

    dtd's Avatar

    Yep, you got some negative serendipity. 4 days apart, totally unrelated occurrences.

    Many of us are upset at USAA. And they don't seem very receptive to talking to Moneydance about an approved way to fix this, so some of us are working on other ways to get OUR data.

  4. System closed this discussion on 19 May, 2021 01:30 AM.

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