all syncing from my main bank has not been available since 1/25/2021

Paul G.'s Avatar

Paul G.

14 Mar, 2021 10:38 PM

all sync capability with USAA Federal Savings bank has stopped after Jan 25 2021.
nothing will sync any longer. I have deleted and reset the banking information several times, but to no avail.
any assistance would be much appreciated. Thanks.

  1. 1 Posted by Stuart Beesley ... on 14 Mar, 2021 10:54 PM

    Stuart Beesley (Mr Toolbox)'s Avatar
  2. Support Staff 2 Posted by Ethan on 15 Mar, 2021 01:16 AM

    Ethan's Avatar

    Unfortunately USAA made some changes several weeks ago, breaking this connection. We've reached out to USAA for assistance, but we have not yet heard back.

    If you're able to, we'd ask that you get in touch with USAA customer service team (not the technical support team). We are hoping that if enough customers let the bank know they're having trouble connecting from within Moneydance, USAA will get back to us and we can work together to get the connection functioning again.

    You can also view and add to the following thread on the USAA community forum, where our customers have let the bank know the connection is broken and asked them to help get this resolved -
    https://communities.usaa.com/t5/Technical-Support/Can-t-download-tr...

    We are hopeful that with help from USAA we'll be able to resolve the problems. However, we are also working on a couple of other ways to fix this issue -
    Our lead developer is working on a short-term fix that will work in the same way as Quicken - it asks the user to login with their web-based ID/password and then extracts the app-based password from the web page to use for subsequent connections.
    We're also looking to add FDX support. This is a newer connection protocol that a lot of banks are moving towards.

    This discussion has been flagged so we will let you know as soon as we have an update. Please accept my apologies again for the inconvenience this has caused.

    Ethan
    Infinite Kind Support

  3. 3 Posted by Paul G. on 15 Mar, 2021 02:09 AM

    Paul G.'s Avatar

    be realistic Ethan, What is the time line? days? weeks? months?
    so disappointed in both IK response to this issue, and not the first, as well as USAA.
    i have been customer of both for many years.

  4. Support Staff 4 Posted by Ethan on 15 Mar, 2021 02:22 AM

    Ethan's Avatar

    Hello,

    At this point, I can't speculate on when this would be resolved. It would just be a wild guess. I can say that I believe we've done all we can on our end to adapt to whatever changes they've made without USAA actually allowing their tech people to talk to us. As I tried to convey, that hasn't happened yet, and we're trying to pressure them to make that happen, thinking they'd be more responsive to their customers than an outside company.

    Ethan
    Infinite Kind Support

  5. 5 Posted by P. Gilmore on 15 Mar, 2021 03:02 AM

    P. Gilmore's Avatar

    Thanks Ethan. I appreciate the update.
    I will be reaching out to USAA - but based on the community messages I read
    tonight, im not sure it will be productive..
    I love MoneyDance. I will find another bank if necessary.

  6. 6 Posted by Stuart Beesley ... on 15 Mar, 2021 07:00 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Just to confirm, I have already written a fix that corrects your usaa profile and 31+ people have successfully now connected their moneydance back up. Here is the link:

    https://infinitekind.tenderapp.com/discussions/online-banking/18363...

    (Not support, just a fellow user)

  7. 7 Posted by Stuart Beesley ... on 17 Mar, 2021 09:18 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    FYI. Both @PaulG and @P.Gilmore have successfully connected using the usaa fix script.

  8. System closed this discussion on 16 Jun, 2021 09:20 AM.

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