ScholarShare Online Banking Setup Issue

dantheelder's Avatar

dantheelder

05 Apr, 2021 03:01 AM

I have a 529 plan with ScholarShare (https://www.scholarshare529.com/) that I'm unable to download transactions from as I can't get the online banking setup to go through. I suspect this is due to them undergoing a significant change to their system a couple years ago as they no longer appear to support any type of download of account data. They do have a new "aggregator" access method available at https://www.cascholarshare529.com/aggregator but logging in with the aggregator credentials (separate from the account primary credentials) doesn't show any way to download anything either (you would have to screen scrape the content from the web page).

Setting it up in Moneydance gives the following error:
"The given customer ID or PIN is not valid. For more information, contact your financial institution.

Additional information from the server:
The User ID entered does not match our records. Please re-enter your information or call an Investor Services representative at 1.800.544.5248 if you need further assistance.[6100]"

I can use the credentials and verify they work correctly so I suspect the internal URL Moneydance is going to isn't the aggregator URL.

  1. 1 Posted by Stuart Beesley ... on 05 Apr, 2021 03:48 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Try this:

    Help/Open console
    KEEP Console open
    try the setup/download
    post the console output back here so we can see what's going on behind the scenes.

    (not support, just a fellow user)

  2. 2 Posted by dantheelder on 05 Apr, 2021 12:07 PM

    dantheelder's Avatar

    Thank you, should have done that when filing this (first time opening a discussion topic). Here's the relevant output:

    >> GET https://infinitekind.com/app/md.debug/fi2004.sig
     <<HTTP/1.1 200 OK
     <<date: Mon, 05 Apr 2021 11:58:47 GMT
     <<server: Apache/2.4.18 (Ubuntu)
     <<vary: Accept-Encoding
     <<last-modified: Mon, 15 Mar 2021 22:46:00 GMT
     <<etag: "df-5bd9b03823a00"
     <<accept-ranges: bytes
     <<content-length: 223
     <<connection: close
     <<content-type: application/pgp-signature

    opening connection with no proxy to https://infinitekind.com/app/md.debug/fi2004.dict
    connecting to: https://infinitekind.com/app/md.debug/fi2004.dict with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md.debug/fi2004.dict
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md.debug/fi2004.dict HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close
     
    ---end headers
    >> GET https://infinitekind.com/app/md.debug/fi2004.dict
     <<HTTP/1.1 200 OK
     <<date: Mon, 05 Apr 2021 11:58:48 GMT
     <<server: Apache/2.4.18 (Ubuntu)
     <<vary: Accept-Encoding
     <<last-modified: Mon, 15 Mar 2021 22:44:59 GMT
     <<etag: "607d2-5bd9affdf70c0"
     <<accept-ranges: bytes
     <<content-length: 395218
     <<connection: close

    FI refresh is forced
    opening connection with no proxy to https://infinitekind.com/app/md/fis/md:1675.sig
    connecting to: https://infinitekind.com/app/md/fis/md:1675.sig with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md/fis/md:1675.sig
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md/fis/md:1675.sig HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close
     
    ---end headers
    >> GET https://infinitekind.com/app/md/fis/md:1675.sig
     <<HTTP/1.1 200 OK
     <<date: Mon, 05 Apr 2021 11:58:57 GMT
     <<server: Apache/2.4.18 (Ubuntu)
     <<vary: Accept-Encoding
     <<last-modified: Mon, 15 Mar 2021 22:45:50 GMT
     <<etag: "448-5bd9b02e9a380"
     <<accept-ranges: bytes
     <<content-length: 1096
     <<connection: close
     <<content-type: application/pgp-signature

    opening connection with no proxy to https://infinitekind.com/app/md/fis/md:1675.dct
    connecting to: https://infinitekind.com/app/md/fis/md:1675.dct with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md/fis/md:1675.dct
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md/fis/md:1675.dct HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close
     
    ---end headers
    >> GET https://infinitekind.com/app/md/fis/md:1675.dct
     <<HTTP/1.1 200 OK
     <<date: Mon, 05 Apr 2021 11:58:57 GMT
     <<server: Apache/2.4.18 (Ubuntu)
     <<vary: Accept-Encoding
     <<last-modified: Mon, 15 Mar 2021 22:45:50 GMT
     <<etag: "144-5bd9b02e9a380"
     <<accept-ranges: bytes
     <<content-length: 324
     <<connection: close

    FI refresh is forced
    FI refresh is forced
    opening connection with no proxy to https://infinitekind.com/app/md/fis/md:1675.sig
    connecting to: https://infinitekind.com/app/md/fis/md:1675.sig with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md/fis/md:1675.sig
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md/fis/md:1675.sig HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close
     
    ---end headers
    >> GET https://infinitekind.com/app/md/fis/md:1675.sig
     <<HTTP/1.1 200 OK
     <<date: Mon, 05 Apr 2021 11:58:58 GMT
     <<server: Apache/2.4.18 (Ubuntu)
     <<vary: Accept-Encoding
     <<last-modified: Mon, 15 Mar 2021 22:45:50 GMT
     <<etag: "448-5bd9b02e9a380"
     <<accept-ranges: bytes
     <<content-length: 1096
     <<connection: close
     <<content-type: application/pgp-signature

    opening connection with no proxy to https://infinitekind.com/app/md/fis/md:1675.dct
    connecting to: https://infinitekind.com/app/md/fis/md:1675.dct with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md/fis/md:1675.dct
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md/fis/md:1675.dct HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close
     
    ---end headers
    >> GET https://infinitekind.com/app/md/fis/md:1675.dct
     <<HTTP/1.1 200 OK
     <<date: Mon, 05 Apr 2021 11:58:59 GMT
     <<server: Apache/2.4.18 (Ubuntu)
     <<vary: Accept-Encoding
     <<last-modified: Mon, 15 Mar 2021 22:45:50 GMT
     <<etag: "144-5bd9b02e9a380"
     <<accept-ranges: bytes
     <<content-length: 324
     <<connection: close

    FI refresh is forced
    Sending message to https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200
    >>>>>>>>

    using internal https checking

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE
     
    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20210405045859.256
    <USERID>anonymous00000000000000000000000
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>tiaaca
    <FID>53532
    </FI>
    <APPID>QWIN
    <APPVER>2400
    </SONRQ>
    </SIGNONMSGSRQV1>
    <PROFMSGSRQV1>
    <PROFTRNRQ>
    <TRNUID>1617623939256-117
    <PROFRQ>
    <CLIENTROUTING>MSGSET
    <DTPROFUP>20000101
    </PROFRQ>
    </PROFTRNRQ>
    </PROFMSGSRQV1>
    </OFX>
     

    <<<<77<<<<
    connecting to: https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200 with method: POST
     remote address:ofx3.financialtrans.com/170.40.158.2:443
     application protocol:
     handshake app protocol:null
     enabled protocols:[TLSv1.3, TLSv1.2, TLSv1.1, TLSv1]
     enabled cipher suites:[TLS_AES_256_GCM_SHA384, TLS_AES_128_GCM_SHA256, TLS_CHACHA20_POLY1305_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_CHACHA20_POLY1305_SHA256, TLS_DHE_DSS_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_256_CBC_SHA256, TLS_DHE_DSS_WITH_AES_256_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_DSS_WITH_AES_256_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_GCM_SHA384, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_256_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
     ssl parameters:javax.net.ssl.SSLParameters@14fc29fe
     send buffer size:23040
      option: SO_KEEPALIVE = false
      option: SO_REUSEPORT = false
      option: SO_REUSEADDR = false
      option: TCP_NODELAY = false
      option: IP_TOS = 0
      option: SO_SNDBUF = 23040
      option: SO_RCVBUF = 65536
      option: SO_LINGER = -1
    Connecting with https headers:
    POST /tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200 HTTP/1.1
    Host: ofx3.financialtrans.com
    Content-Type: application/x-ofx
    Accept-Language: en-us
    Date: Mon, 05 Apr 2021 04:58:59 PDT
    Accept: */*
    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15
    Content-Length: 578
    Cache-Control: no-cache
    Connection: close
     
    ---end headers
    HTTP/1.1 200 OK
    Date: Mon, 05 Apr 2021 11:58:59 GMT
    Content-length: 2310
    Content-type: application/x-ofx
    Connection: close
     
    HTTP response headers:
    date: [Mon, 05 Apr 2021 11:58:59 GMT]
    content-length: [2310]
    content-type: [application/x-ofx]
    connection: [close]
    Reading message from https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200
    >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRSV1>
    <SONRS>
    <STATUS>
    <CODE>0
    <SEVERITY>INFO
    <MESSAGE>SUCCESS
    </STATUS>
    <DTSERVER>20210405065859.657[-5:CDT]
    <LANGUAGE>ENG
    <DTPROFUP>20210405065859.658[-5:CDT]
    <DTACCTUP>20210405065859.658[-5:CDT]
    <FI>
    <ORG>tiaaca
    <FID>53532
    </FI>
    </SONRS>
    </SIGNONMSGSRSV1>
    <PROFMSGSRSV1>
    <PROFTRNRS>
    <TRNUID>1617623939256-117
    <STATUS>
    <CODE>0
    <SEVERITY>INFO
    <MESSAGE>SUCCESS
    </STATUS>
    <PROFRS>
    <MSGSETLIST>
    <SIGNONMSGSET>
    <SIGNONMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    </SIGNONMSGSETV1>
    </SIGNONMSGSET>
    <SIGNUPMSGSET>
    <SIGNUPMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    <WEBENROLL>
    <URL>http://www.ScholarShare.com/
    </WEBENROLL>
    <CHGUSERINFO>N
    <AVAILACCTS>Y
    <CLIENTACTREQ>N
    </SIGNUPMSGSETV1>
    </SIGNUPMSGSET>
    <INVSTMTMSGSET>
    <INVSTMTMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    <TRANDNLD>Y
    <OODNLD>N
    <POSDNLD>Y
    <BALDNLD>Y
    <CANEMAIL>N
    </INVSTMTMSGSETV1>
    </INVSTMTMSGSET>
    <PROFMSGSET>
    <PROFMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    </PROFMSGSETV1>
    </PROFMSGSET>
    </MSGSETLIST>
    <SIGNONINFOLIST>
    <SIGNONINFO>
    <SIGNONREALM>FANREALM
    <MIN>4
    <MAX>20
    <CHARTYPE>ALPHAORNUMERIC
    <CASESEN>N
    <SPECIAL>Y
    <SPACES>N
    <PINCH>N
    <CHGPINFIRST>N
    </SIGNONINFO>
    </SIGNONINFOLIST>
    <DTPROFUP>20000101
    <FINAME>ScholarShare CSP
    <INTU.BROKERID>scholarshare.com
    <ADDR1>PO Box 55205
    <CITY>Boston
    <STATE>MA
    <POSTALCODE>02205-5205
    <COUNTRY>USA
    </PROFRS>
    </PROFTRNRS>
    </PROFMSGSRSV1>
    </OFX>
    BEGINRESPONSE>>>>>
    <OFX>
    <SIGNONMSGSRSV1>
    <SONRS>
    <STATUS>
    <CODE>0
    <SEVERITY>INFO
    <MESSAGE>SUCCESS
    </STATUS>
    <DTSERVER>20210405065859.657[-5:CDT]
    <LANGUAGE>ENG
    <DTPROFUP>20210405065859.658[-5:CDT]
    <DTACCTUP>20210405065859.658[-5:CDT]
    <FI>
    <ORG>tiaaca
    <FID>53532
    </FI>
    </SONRS>
    </SIGNONMSGSRSV1>
    <PROFMSGSRSV1>
    <PROFTRNRS>
    <TRNUID>1617623939256-117
    <STATUS>
    <CODE>0
    <SEVERITY>INFO
    <MESSAGE>SUCCESS
    </STATUS>
    <PROFRS>
    <MSGSETLIST>
    <SIGNONMSGSET>
    <SIGNONMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    </SIGNONMSGSETV1>
    </SIGNONMSGSET>
    <SIGNUPMSGSET>
    <SIGNUPMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    <WEBENROLL>
    <URL>http://www.ScholarShare.com/
    </WEBENROLL>
    <CHGUSERINFO>N
    <AVAILACCTS>Y
    <CLIENTACTREQ>N
    </SIGNUPMSGSETV1>
    </SIGNUPMSGSET>
    <INVSTMTMSGSET>
    <INVSTMTMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    <TRANDNLD>Y
    <OODNLD>N
    <POSDNLD>Y
    <BALDNLD>Y
    <CANEMAIL>N
    </INVSTMTMSGSETV1>
    </INVSTMTMSGSET>
    <PROFMSGSET>
    <PROFMSGSETV1>
    <MSGSETCORE>
    <VER>1
    <URL>https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&amp;cz=702110804131918&amp;cl=719080000270200
    <OFXSEC>NONE
    <TRANSPSEC>Y
    <SIGNONREALM>FANREALM
    <LANGUAGE>ENG
    <SYNCMODE>FULL
    <RESPFILEER>N
    </MSGSETCORE>
    </PROFMSGSETV1>
    </PROFMSGSET>
    </MSGSETLIST>
    <SIGNONINFOLIST>
    <SIGNONINFO>
    <SIGNONREALM>FANREALM
    <MIN>4
    <MAX>20
    <CHARTYPE>ALPHAORNUMERIC
    <CASESEN>N
    <SPECIAL>Y
    <SPACES>N
    <PINCH>N
    <CHGPINFIRST>N
    </SIGNONINFO>
    </SIGNONINFOLIST>
    <DTPROFUP>20000101
    <FINAME>ScholarShare CSP
    <INTU.BROKERID>scholarshare.com
    <ADDR1>PO Box 55205
    <CITY>Boston
    <STATE>MA
    <POSTALCODE>02205-5205
    <COUNTRY>USA
    </PROFRS>
    </PROFTRNRS>
    </PROFMSGSRSV1>
    </OFX>

    <<<<<<<<ENDRESPONSE
    logging txn; file: tiksync/out/20210405115859_687.txn-tmp
    logging txn; file: tiksync/out/20210405115859_687.txn-tmp
    logging txn; file: tiksync/out/20210405115859_687.txn-tmp
    selected account: 529-Andrew (Social)
    Sending message to https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200
    >>>>>>>>

    using internal https checking

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE
     
    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20210405045909.266
    <USERID>ASAG20049214286166
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>tiaaca
    <FID>53532
    </FI>
    <APPID>QWIN
    <APPVER>2400
    </SONRQ>
    </SIGNONMSGSRQV1>
    <SIGNUPMSGSRQV1>
    <ACCTINFOTRNRQ>
    <TRNUID>1617623949266-118
    <ACCTINFORQ>
    <DTACCTUP>19900101
    </ACCTINFORQ>
    </ACCTINFOTRNRQ>
    </SIGNUPMSGSRQV1>
    </OFX>
     

    <<<<77<<<<
    connecting to: https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200 with method: POST
     remote address:ofx3.financialtrans.com/170.40.158.2:443
     application protocol:
     handshake app protocol:null
     enabled protocols:[TLSv1.3, TLSv1.2, TLSv1.1, TLSv1]
     enabled cipher suites:[TLS_AES_256_GCM_SHA384, TLS_AES_128_GCM_SHA256, TLS_CHACHA20_POLY1305_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_CHACHA20_POLY1305_SHA256, TLS_DHE_DSS_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_256_CBC_SHA256, TLS_DHE_DSS_WITH_AES_256_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_DSS_WITH_AES_256_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_GCM_SHA384, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_256_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
     ssl parameters:javax.net.ssl.SSLParameters@5e254c20
     send buffer size:23040
      option: SO_KEEPALIVE = false
      option: SO_REUSEPORT = false
      option: SO_REUSEADDR = false
      option: TCP_NODELAY = false
      option: IP_TOS = 0
      option: SO_SNDBUF = 23040
      option: SO_RCVBUF = 65536
      option: SO_LINGER = -1
    Connecting with https headers:
    POST /tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200 HTTP/1.1
    Host: ofx3.financialtrans.com
    Content-Type: application/x-ofx
    Accept-Language: en-us
    Date: Mon, 05 Apr 2021 04:59:09 PDT
    Accept: */*
    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15
    Content-Length: 549
    Cache-Control: no-cache
    Connection: close
     
    ---end headers
    HTTP/1.1 200 OK
    Date: Mon, 05 Apr 2021 11:59:09 GMT
    Content-length: 889
    Content-type: application/x-ofx
    Connection: close
     
    HTTP response headers:
    date: [Mon, 05 Apr 2021 11:59:09 GMT]
    content-length: [889]
    content-type: [application/x-ofx]
    connection: [close]
    Reading message from https://ofx3.financialtrans.com/tf/OFXServer?tx=OFXController&cz=702110804131918&cl=719080000270200
    >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRSV1>
    <SONRS>
    <STATUS>
    <CODE>15500
    <SEVERITY>ERROR
    <MESSAGE>The User ID entered does not match our records. Please re-enter your information or call an Investor Services representative at 1.800.544.5248 if you need further assistance.[6100]
    </STATUS>
    <DTSERVER>20210405065909.468[-5:CDT]
    <LANGUAGE>ENG
    <DTPROFUP>20210405065909.468[-5:CDT]
    <DTACCTUP>20210405065909.468[-5:CDT]
    <FI>
    <ORG>tiaaca
    <FID>53532
    </FI>
    </SONRS>
    </SIGNONMSGSRSV1>
    <SIGNUPMSGSRSV1>
    <ACCTINFOTRNRS>
    <TRNUID>1617623949266-118
    <STATUS>
    <CODE>15500
    <SEVERITY>ERROR
    <MESSAGE>Information for this account is currently unavailable. Please call an Investor Services representative at 1.800.544.5248 for assistance.[15500]
    </STATUS>
    </ACCTINFOTRNRS>
    </SIGNUPMSGSRSV1>
    </OFX>
    BEGINRESPONSE>>>>>
    <OFX>
    <SIGNONMSGSRSV1>
    <SONRS>
    <STATUS>
    <CODE>15500
    <SEVERITY>ERROR
    <MESSAGE>The User ID entered does not match our records. Please re-enter your information or call an Investor Services representative at 1.800.544.5248 if you need further assistance.[6100]
    </STATUS>
    <DTSERVER>20210405065909.468[-5:CDT]
    <LANGUAGE>ENG
    <DTPROFUP>20210405065909.468[-5:CDT]
    <DTACCTUP>20210405065909.468[-5:CDT]
    <FI>
    <ORG>tiaaca
    <FID>53532
    </FI>
    </SONRS>
    </SIGNONMSGSRSV1>
    <SIGNUPMSGSRSV1>
    <ACCTINFOTRNRS>
    <TRNUID>1617623949266-118
    <STATUS>
    <CODE>15500
    <SEVERITY>ERROR
    <MESSAGE>Information for this account is currently unavailable. Please call an Investor Services representative at 1.800.544.5248 for assistance.[15500]
    </STATUS>
    </ACCTINFOTRNRS>
    </SIGNUPMSGSRSV1>
    </OFX>

  3. 3 Posted by Stuart Beesley ... on 06 Apr, 2021 10:54 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Well MD is communicating nicely with the bank, it retrieved the profile request. So all is good. However you got this back:

    STATUS>
    15500
    ERROR
    The User ID entered does not match our records. Please re-enter your information or call an Investor Services representative at 1.800.544.5248 if you need further assistance.[6100]

    So simply, it doesn’t like your user ID. Call them perhaps.

    (Not support, just a fellow user)

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