Unable to login

Art O'Connor's Avatar

Art O'Connor

10 Apr, 2021 05:01 AM

I used the same User Name and Password I use to access the bank using a web browser, but I get Moneydance error that they are not recognized. Moneydance is using PFM direct to connect to my bank.

  1. 1 Posted by Stuart Beesley ... on 10 Apr, 2021 07:18 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    What bank.
    What md version?
    Any errors in console?

  2. Support Staff 2 Posted by Ethan on 10 Apr, 2021 06:31 PM

    Ethan's Avatar

    In addition to the above information, I'd also ask if you've contacted your bank to enable your accounts for direct connections? Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Ethan
    Infinite Kind Support

  3. 3 Posted by art on 13 Apr, 2021 08:57 PM

    art's Avatar

    Stuart & Ethan,

    Sorry about the pause. Real busy with work. Bank is US Bank. MD version
    is 2021 (2006).

    Console contents after getting error message:

    Starting Moneydance 2021 (2006) at Tue Apr 13 13:49:54 PDT 2021
    Settings Folder: C:\Users\art\.moneydance
    OS: Windows 10 10.0 amd64
    Java: 15 (AdoptOpenJDK)
    Is in sandbox: false; restricted file access: false
    Initializing fonts:
      preferred: [[Dialog, SansSerif, Dialog]]
      mono: [[Gill Sans, Monospaced]]
    fonts resolved:
      default: Dialog:12.0:style0
      mono: Gill Sans:12.0:style0
      header: Dialog:14.0:style0
      register: Dialog:11.0:style0
      reportTitle: Dialog:32.0:style0
      calendarTitle: Dialog:11.0:style0
      reportHeader: Dialog:10.0:style0
      detailTitle: Dialog:14.0:style0
    Setting look and feel class to
    com.sun.java.swing.plaf.windows.WindowsLookAndFeel
    opening last file: O C Engineering
    loading dataset: C:\Users\art\.moneydance\Documents\O C
    Engineering.moneydance
    creatingURLStreamHandler for protocol 'http'
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.219 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    replacing root: null () with new root: O C Engineering
    (0431b70c-f4c0-4f7c-b752-0f636e5e03a6
    creatingURLStreamHandler for protocol 'https'
    FI refresh is forced

  4. 4 Posted by art on 13 Apr, 2021 09:26 PM

    art's Avatar

    Guys,

    I verified account and routing number. When I go to Download, it asks
    for User Name and I put in the same name I use to login to the bank's
    website. In the Password/PIN blank, I have tried both the PIN for the
    debit card and the password that I use to login via the bank's web page.
    Note that Quicken specifically asks for for the bank website login name
    and password and downloads worked fine in Quicken. My bank has extra
    security with a security question after the login window, but Quicken
    worked fine without any of that. Right now, I am go to the bank web site
    and downloading recent transactions in excel format and importing into
    MD. Tedious, but it works.

  5. 5 Posted by dtd on 13 Apr, 2021 10:01 PM

    dtd's Avatar

    just a user. Do you pay us bank for direct connect?

    I don't, and direct connect stopped working for my bank account about a year or so ago. They changed some protocols and instituted a charge (for me) which I didn't accept. So, for about a year I've done as you do, except I go to download transactions, and then upload via qfx. Not really very tedious, at least for me to upload into MD with qfx.

    Just my experience. Just a user.

    Here's a url I found at usbank:
    https://www.usbank.com/bank-accounts/checking-accounts/checking-customer-resources/quicken.html

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