The old 2003 Account Not Found Error

jsmit24's Avatar

jsmit24

18 Jun, 2021 02:51 AM

I have 2 separate accounts at Vanguard. About a month ago, one of them began consistently getting "2003 Account Not Found" responses. I deleted and re-established all online access for every account I have at Vanguard. There are 3 accounts total. After doing that I'm right where I was... one account (mine) works fine, one account (mine) gets the 2003 error (under the same user name and Vanguard password), and one account (my wife's) works fine.

I've verified and re-verified the account number.

What to try next?

  1. 1 Posted by Stuart Beesley ... on 18 Jun, 2021 03:57 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Does the 2003 account have a recent transaction?

    (Not support, just a fellow user)

  2. 2 Posted by dtd on 18 Jun, 2021 04:33 AM

    dtd's Avatar

    About a year or so ago, Vanguard changed a lot of the account numbers (surprising me), and I had to go through quite a bit of work to reattach accounts. I doubt that's your issue though.

    The big deal is that Moneydance should show you which accounts you can attach to. Do you get this missing account in the accounts available picklist when you go to "online/setup online banking"? (after disabling and starting over)

    One thought (sometimes you don't get the picklist or the account is munged) - Create a brand new dataset, create an account fresh (in the right place, probably investments), and try to set it up on a brand new account in a blank database. If nothing else, you might get the account number showing up in a picklist. If you can get it to work here, that tells us we need to do something to the account that doesn't work in your dataset.

    If it doesn't work here either, we'd need to analyze what did happen in the blank dataset.

  3. 3 Posted by jsmit24 on 19 Jun, 2021 05:31 AM

    jsmit24's Avatar

    Thanks for your replies.

    1) Yes, the account has recent transactions.

    2) Yes, I get the missing account on the picklist when I disable and re-enable the account.

    3) I created a new account with the same credentials and the download is successful. Any way to transfer the remainder of the transactions from the old account to the new one and then delete the old account? Or is there another fix?

    Thanks,
    Jeff

  4. 4 Posted by dtd on 19 Jun, 2021 05:41 AM

    dtd's Avatar

    just a user

    Yes. It's actually pretty easy (and I've had to do this a couple of times).

    Go to the old (messed up account) select all the transactions, do "batch change" (right click probably) and select account, and pick the new account to move everything over to the new account.

    That should empty the old messed up account, and populate the "good" new account. Then once you verify everything is cool, delete the old account.

    AS ALWAYS, make a backup first, even though this is dirt simple, never forget the basics.

  5. 5 Posted by Stuart Beesley ... on 19 Jun, 2021 05:46 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    I would love to see the ofx data on the account that works vs the one with the 2003 error.

    Perhaps we can work out a fix for once and for all.
    

  6. 6 Posted by dtd on 19 Jun, 2021 05:53 AM

    dtd's Avatar

    just a user - one caveat

    I've never done this with an investment account (lucky I guess), just with credit card and banking.

    So definitely check if moving all the transactions also moves over all the securities (I'd think it should, but double check).

  7. 7 Posted by dtd on 19 Jun, 2021 05:55 AM

    dtd's Avatar

    And I'll chime in with Stuart - if you are willing - analyzing the messed up account vs the new account would be useful information toward a better MD if you are willing to contribute the time to do so before you delete the old account.

    just users here trying to help MD be better - and (military type poster) YOU CAN HELP!

  8. 8 Posted by jsmit24 on 19 Jun, 2021 06:00 AM

    jsmit24's Avatar

    I would be happy to pass any information forward to help resolve this. One thing... I had already tried the "batch change" but on investment accounts, "account" is not an option... at least not one that I saw -- unlike a checking or savings account.

    Thanks!
    Jeff

  9. 9 Posted by Stuart Beesley ... on 19 Jun, 2021 06:03 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    You cannot batch change account on investments.

  10. 10 Posted by dtd on 19 Jun, 2021 06:06 AM

    dtd's Avatar

    Yep, I thought that might be an issue.

    i.e. investment accounts are just plain different than other accounts.

    I have to pass for now - as I can only relate my own experiences. Sounds like we need to get your munged account (which now seems a certainty vs. just moving to a new account "fixed" somehow and abandoning the old one like we could a checking/credit card)

    I think we've moved forward, but don't have a solution yet. At least you have a lot more knowledge about what's going on.

    Hope that helps.

    just a user here.

  11. 11 Posted by dtd on 19 Jun, 2021 06:07 AM

    dtd's Avatar

    Definitely use Stuart - he's amazing.

  12. 12 Posted by jsmit24 on 19 Jun, 2021 06:33 AM

    jsmit24's Avatar

    Stuart:

    I started a clean session and here's what's in the console window after
    the bad account attempted and failed at downloading transactions:

    Starting Moneydance 2021 (2006) at Sat Jun 19 01:23:37 CDT 2021
    Settings Folder: /home/jeff/.moneydance
    OS: Linux 5.8.0-55-generic amd64
    Java: 15 (AdoptOpenJDK)
    Is in sandbox: false; restricted file access: false
    creatingURLStreamHandler for protocol 'moneydanceextloader'
    findandreplace (0): 06-19 01:23:37.319|Initialized build 1215 ok
    initialized extension findandreplace in 0.022 seconds
    initialized extension securityquoteload in 0.023 seconds
    Quote Load>INFO:01:23:37-main(Quote Load,Init) Started Build 3026
    Quote Load>INFO:01:23:37-main(Quote Load,Init) Locale en_US
    Initializing fonts:
      preferred: [[SansSerif, Dialog]]
      mono: [[Gill Sans, Monospaced]]
    fonts resolved:
      default: SansSerif:12.0:style0
      mono: Gill Sans:12.0:style0
      header: SansSerif:14.0:style0
      register: SansSerif:11.0:style0
      reportTitle: SansSerif:32.0:style0
      calendarTitle: SansSerif:11.0:style0
      reportHeader: SansSerif:10.0:style0
      detailTitle: SansSerif:14.0:style0
    opening last file: JS Money Online 2
    loading dataset: /home/jeff/.moneydance/Documents/JS Money Online
    2.moneydance
    creatingURLStreamHandler for protocol 'http'
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (2.18 seconds), checking for incremental updates
    loading un-synced txn files...
    NOT updating (obsoleted): mod.acct from Sat Jun 19 00:19:51 CDT 2021
    because it's older than Sat Jun 19 00:20:04 CDT 2021
    NOT updating (obsoleted): mod.acct from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:21:55 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:00 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): mod.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:01 CDT 2021
    NOT updating (obsoleted): del.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): del.txn from Sat Jun 19 00:34:01 CDT 2021
    because it's older than Sat Jun 19 00:34:02 CDT 2021
    NOT updating (obsoleted): mod.olsvc from Sat Jun 19 00:20:22 CDT 2021
    because it's older than Sat Jun 19 00:21:26 CDT 2021
    NOT updating (obsoleted): mod.olsvc from Sat Jun 19 00:20:22 CDT 2021
    because it's older than Sat Jun 19 00:21:26 CDT 2021
    NOT updating (obsoleted): mod.olsvc from Sat Jun 19 00:20:22 CDT 2021
    because it's older than Sat Jun 19 00:21:26 CDT 2021
    loading synced txn files...
    replacing root: null () with new root: My Finances
    (a07ab13a-82e7-4e68-98cf-18007719aa3a
    syncFolder not set... waiting
    Quote Load>INFO:01:23:48-main(Quote Load,HandleEventFileOpened) Debug
    level set to INFO
    Quote Load>INFO:01:23:48-AWT-EventQueue-0(Main,sendAuto) now
    01:23:48.071403298 next 2021-06-19T09:00
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    calculated portfolio cost basis in 0.069 seconds
    syncFolder not set... waiting
    syncFolder not set... waiting
    creatingURLStreamHandler for protocol 'https'
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : SSLB=0; path=%2F; domain=.vanguard.com -> SSLB=0; path=%2F;
    domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : TLTUID=A9DF1E3CE01010E0041CACF2B4499BB0; path=%2F;
    domain=.vanguard.com -> TLTUID=A9DF1E3CE01010E0041CACF2B4499BB0;
    path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : TLTSID=A70B3ECA850610855797B53B1B8362B1; path=%2F;
    domain=.vanguard.com -> TLTSID=A70B3ECA850610855797B53B1B8362B1;
    path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    :
    _enc_DINOISSESJ=557FDFA510E7A469CA004D3F48B2CC09.G2VobMn5WVUl5_hnwprd02_1;
    path=%2F; domain=vesnc.vanguard.com; secure ->
    _enc_DINOISSESJ=557FDFA510E7A469CA004D3F48B2CC09.G2VobMn5WVUl5_hnwprd02_1;
    path=%2F; domain=vesnc.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : CBDIdleTimer=1585347576440|false|13|15; path=%2F; domain=.vanguard.com
    -> CBDIdleTimer=1585347576440|false|13|15; path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : JSESSIONID=87EBDB4129774B86D9A996DBC2DABD62.NveqmexuDT4D5_hnwprd01_2;
    path=%2Fus%2F; domain=vesnc.vanguard.com; secure ->
    JSESSIONID=87EBDB4129774B86D9A996DBC2DABD62.NveqmexuDT4D5_hnwprd01_2;
    path=%2Fus%2F; domain=vesnc.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : HNWPRD=B21; path=%2F; domain=.vanguard.com -> HNWPRD=B21; path=%2F;
    domain=.vanguard.com
    Unrecognized cookie parameter: Sat, 19-Jun-2021 00:28:56 CDT ->
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTs=R:0|s:p; Sat, 19-Jun-2021 00:28:56 CDT; path=%2F;
    domain=vesnc.vanguard.com -> ADRUM_BTs=R:0|s:p; path=%2F;
    domain=vesnc.vanguard.com
    Unrecognized cookie parameter: Sat, 19-Jun-2021 00:34:40 CDT ->
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:93; Sat, 19-Jun-2021 00:34:40 CDT; path=%2F;
    domain=vesnc.vanguard.com -> ADRUM_BT1=R:0|i:52128|e:93; path=%2F;
    domain=vesnc.vanguard.com
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTs=R:0|s:p; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/ ->
    ADRUM_BTs=R:0|s:p; Wed, 31-Dec-1969 18:00:10 CST; path=%2F;
    domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:93; Expires=Thu, 01-Jan-1970 00:00:10 GMT;
    Path=/ -> ADRUM_BT1=R:0|i:52128|e:93; Wed, 31-Dec-1969 18:00:10 CST;
    path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTa=R:0|g:ae0ff1c3-4d97-4c68-8153-1dc7b968aefb; Expires=Sat,
    19-Jun-2021 06:24:29 GMT; Path=/ ->
    ADRUM_BTa=R:0|g:ae0ff1c3-4d97-4c68-8153-1dc7b968aefb; Sat, 19-Jun-2021
    01:24:29 CDT; path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    :
    ADRUM_BTa=R:0|g:ae0ff1c3-4d97-4c68-8153-1dc7b968aefb|n:vanguard_58016838-26e7-4717-b96d-b575db0eceb6;
    Expires=Sat, 19-Jun-2021 06:24:29 GMT; Path=/ ->
    ADRUM_BTa=R:0|g:ae0ff1c3-4d97-4c68-8153-1dc7b968aefb|n:vanguard_58016838-26e7-4717-b96d-b575db0eceb6;
    Sat, 19-Jun-2021 01:24:29 CDT; path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : JSESSIONID=A2B35EE1A0E5C9C945896852F9935CED.AU7WkPBKBy1at_hnwprd01_1;
    Path=/us/; Secure; HttpOnly ->
    JSESSIONID=A2B35EE1A0E5C9C945896852F9935CED.AU7WkPBKBy1at_hnwprd01_1;
    path=%2Fus%2F; domain=vesnc.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    :
    _enc_DINOISSESJ=A2B35EE1A0E5C9C945896852F9935CED.AU7WkPBKBy1at_hnwprd01_1;
    Path=/; Domain=.vanguard.com; Secure; HttpOnly ->
    _enc_DINOISSESJ=A2B35EE1A0E5C9C945896852F9935CED.AU7WkPBKBy1at_hnwprd01_1;
    path=%2F; domain=.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : CBDIdleTimer=1624083839770|true|3.0|5.0; Domain=.vanguard.com; Path=/
    -> CBDIdleTimer=1624083839770|true|3.0|5.0; path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128; Expires=Sat, 19-Jun-2021 06:24:29 GMT; Path=/
    -> ADRUM_BT1=R:0|i:52128; Sat, 19-Jun-2021 01:24:29 CDT; path=%2F;
    domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:5; Expires=Sat, 19-Jun-2021 06:24:29 GMT;
    Path=/ -> ADRUM_BT1=R:0|i:52128|e:5; Sat, 19-Jun-2021 01:24:29 CDT;
    path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:5; Expires=Sat, 19-Jun-2021 06:24:29 GMT;
    Path=/ -> ADRUM_BT1=R:0|i:52128|e:5; Sat, 19-Jun-2021 01:24:29 CDT;
    path=%2F; domain=vesnc.vanguard.com
    Unrecognized cookie parameter: Sat, 19-Jun-2021 00:34:40 CDT ->
    Unrecognized cookie parameter: Sat, 19-Jun-2021 00:28:56 CDT ->
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting
    syncFolder not set... waiting

    THEN...
    Here's the console window after another clean session with the new
    duplicate credentialed account:

    Starting Moneydance 2021 (2006) at Sat Jun 19 01:29:56 CDT 2021
    Settings Folder: /home/jeff/.moneydance
    OS: Linux 5.8.0-55-generic amd64
    Java: 15 (AdoptOpenJDK)
    Is in sandbox: false; restricted file access: false
    creatingURLStreamHandler for protocol 'moneydanceextloader'
    findandreplace (0): 06-19 01:29:56.979|Initialized build 1215 ok
    initialized extension findandreplace in 0.019 seconds
    initialized extension securityquoteload in 0.024 seconds
    Quote Load>INFO:01:29:57-main(Quote Load,Init) Started Build 3026
    Quote Load>INFO:01:29:57-main(Quote Load,Init) Locale en_US
    Initializing fonts:
      preferred: [[SansSerif, Dialog]]
      mono: [[Gill Sans, Monospaced]]
    fonts resolved:
      default: SansSerif:12.0:style0
      mono: Gill Sans:12.0:style0
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    opening last file: JS Money Online 2
    loading dataset: /home/jeff/.moneydance/Documents/JS Money Online
    2.moneydance
    creatingURLStreamHandler for protocol 'http'
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (2.066 seconds), checking for incremental updates
    loading un-synced txn files...
    NOT updating (obsoleted): mod.acct from Sat Jun 19 01:28:01 CDT 2021
    because it's older than Sat Jun 19 01:29:39 CDT 2021
    loading synced txn files...
    replacing root: null () with new root: My Finances
    (a07ab13a-82e7-4e68-98cf-18007719aa3a
    syncFolder not set... waiting
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    Quote Load>INFO:01:30:06-main(Quote Load,HandleEventFileOpened) Debug
    level set to INFO
    Quote Load>INFO:01:30:06-AWT-EventQueue-0(Main,sendAuto) now
    01:30:06.171605185 next 2021-06-19T09:00
    syncFolder not set... waiting
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    calculated portfolio cost basis in 0.0 seconds
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    creatingURLStreamHandler for protocol 'https'
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : SSLB=0; path=%2F; domain=.vanguard.com -> SSLB=0; path=%2F;
    domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : TLTUID=A9DF1E3CE01010E0041CACF2B4499BB0; path=%2F;
    domain=.vanguard.com -> TLTUID=A9DF1E3CE01010E0041CACF2B4499BB0;
    path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : TLTSID=A70B3ECA850610855797B53B1B8362B1; path=%2F;
    domain=.vanguard.com -> TLTSID=A70B3ECA850610855797B53B1B8362B1;
    path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    :
    _enc_DINOISSESJ=557FDFA510E7A469CA004D3F48B2CC09.G2VobMn5WVUl5_hnwprd02_1;
    path=%2F; domain=vesnc.vanguard.com; secure ->
    _enc_DINOISSESJ=557FDFA510E7A469CA004D3F48B2CC09.G2VobMn5WVUl5_hnwprd02_1;
    path=%2F; domain=vesnc.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : CBDIdleTimer=1585347576440|false|13|15; path=%2F; domain=.vanguard.com
    -> CBDIdleTimer=1585347576440|false|13|15; path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : JSESSIONID=87EBDB4129774B86D9A996DBC2DABD62.NveqmexuDT4D5_hnwprd01_2;
    path=%2Fus%2F; domain=vesnc.vanguard.com; secure ->
    JSESSIONID=87EBDB4129774B86D9A996DBC2DABD62.NveqmexuDT4D5_hnwprd01_2;
    path=%2Fus%2F; domain=vesnc.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : HNWPRD=B21; path=%2F; domain=.vanguard.com -> HNWPRD=B21; path=%2F;
    domain=.vanguard.com
    Unrecognized cookie parameter: Sat, 19-Jun-2021 01:24:29 CDT ->
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:5; Sat, 19-Jun-2021 01:24:29 CDT; path=%2F;
    domain=vesnc.vanguard.com -> ADRUM_BT1=R:0|i:52128|e:5; path=%2F;
    domain=vesnc.vanguard.com
    Unrecognized cookie parameter: Sat, 19-Jun-2021 01:29:58 CDT ->
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTs=R:0|s:p; Sat, 19-Jun-2021 01:29:58 CDT; path=%2F;
    domain=vesnc.vanguard.com -> ADRUM_BTs=R:0|s:p; path=%2F;
    domain=vesnc.vanguard.com
    syncFolder not set... waiting
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:5; Expires=Thu, 01-Jan-1970 00:00:10 GMT;
    Path=/ -> ADRUM_BT1=R:0|i:52128|e:5; Wed, 31-Dec-1969 18:00:10 CST;
    path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTs=R:0|s:p; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/ ->
    ADRUM_BTs=R:0|s:p; Wed, 31-Dec-1969 18:00:10 CST; path=%2F;
    domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTa=R:0|g:a5c6010f-b125-41c5-86f8-08685bcf19d3; Expires=Sat,
    19-Jun-2021 06:30:56 GMT; Path=/ ->
    ADRUM_BTa=R:0|g:a5c6010f-b125-41c5-86f8-08685bcf19d3; Sat, 19-Jun-2021
    01:30:56 CDT; path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    :
    ADRUM_BTa=R:0|g:a5c6010f-b125-41c5-86f8-08685bcf19d3|n:vanguard_58016838-26e7-4717-b96d-b575db0eceb6;
    Expires=Sat, 19-Jun-2021 06:30:56 GMT; Path=/ ->
    ADRUM_BTa=R:0|g:a5c6010f-b125-41c5-86f8-08685bcf19d3|n:vanguard_58016838-26e7-4717-b96d-b575db0eceb6;
    Sat, 19-Jun-2021 01:30:56 CDT; path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : JSESSIONID=83310A66D11E1BEC40A4A095DE4EF979.MKICkVpUbecWd_hnwprd01_2;
    Path=/us/; Secure; HttpOnly ->
    JSESSIONID=83310A66D11E1BEC40A4A095DE4EF979.MKICkVpUbecWd_hnwprd01_2;
    path=%2Fus%2F; domain=vesnc.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    :
    _enc_DINOISSESJ=83310A66D11E1BEC40A4A095DE4EF979.MKICkVpUbecWd_hnwprd01_2;
    Path=/; Domain=.vanguard.com; Secure; HttpOnly ->
    _enc_DINOISSESJ=83310A66D11E1BEC40A4A095DE4EF979.MKICkVpUbecWd_hnwprd01_2;
    path=%2F; domain=.vanguard.com; secure
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : CBDIdleTimer=1624084226386|true|3.0|5.0; Domain=.vanguard.com; Path=/
    -> CBDIdleTimer=1624084226386|true|3.0|5.0; path=%2F; domain=.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128; Expires=Sat, 19-Jun-2021 06:30:56 GMT; Path=/
    -> ADRUM_BT1=R:0|i:52128; Sat, 19-Jun-2021 01:30:56 CDT; path=%2F;
    domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BT1=R:0|i:52128|e:0; Expires=Sat, 19-Jun-2021 06:30:56 GMT;
    Path=/ -> ADRUM_BT1=R:0|i:52128|e:0; Sat, 19-Jun-2021 01:30:56 CDT;
    path=%2F; domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTs=R:0|s:p; Expires=Sat, 19-Jun-2021 06:30:56 GMT; Path=/ ->
    ADRUM_BTs=R:0|s:p; Sat, 19-Jun-2021 01:30:56 CDT; path=%2F;
    domain=vesnc.vanguard.com
    loaded cookie from https://vesnc.vanguard.com/us/OfxDirectConnectServlet
    : ADRUM_BTs=R:0|s:p; Expires=Sat, 19-Jun-2021 06:30:56 GMT; Path=/ ->
    ADRUM_BTs=R:0|s:p; Sat, 19-Jun-2021 01:30:56 CDT; path=%2F;
    domain=vesnc.vanguard.com
    Unrecognized cookie parameter: Sat, 19-Jun-2021 01:29:58 CDT ->
    Unrecognized cookie parameter: Sat, 19-Jun-2021 01:24:29 CDT ->
    syncFolder not set... waiting
    Ignoring extraneous OFX tag: <DTSTART>20191219160000.000[-5:EST]

    Ignoring extraneous OFX tag: <DTEND>20210619013026.000[-5:EST]

    calculated portfolio cost basis in 0.0 seconds
    calculated portfolio cost basis in 0.0 seconds
    calculated portfolio cost basis in 0.094 seconds
    syncFolder not set... waiting
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    Something about that cookie thing?

    Jeff

  13. 13 Posted by Stuart Beesley ... on 19 Jun, 2021 07:10 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    I am wondering if your cookie somehow got old/invalidated/damaged. In toolbox advanced and hacker mode under ofx tools there is cookie management. I’m thinking perhaps try deleting the cookies on the dodgy account and try again. BUT, do this on a backup copy only. In fact make a copy of the backup first so we have a backup copy before you try the test.

  14. 14 Posted by Stuart Beesley ... on 19 Jun, 2021 07:42 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Actually. You could view and compare the cookies first.

  15. 15 Posted by jsmit24 on 20 Jun, 2021 02:00 AM

    jsmit24's Avatar

    Stuart:

    I'm not familiar with the tools you mention and therefore don't
    understand how to compare or clear cookies.

    Jeff

  16. 16 Posted by dtd on 20 Jun, 2021 02:54 AM

    dtd's Avatar

    Stuart has written an extension called "Toolbox" that does lots of things that Moneydance doesn't do (especially fixing bad things in a database).

    You would need to be using 2021.1(3069) - he often assumes you would be using the latest. What version are you using?

  17. 17 Posted by dtd on 20 Jun, 2021 02:59 AM

    dtd's Avatar

    Given this question:

    3) I created a new account with the same credentials and the download is successful. Any way to transfer the remainder of the transactions from the old account to the new one and then delete the old account? Or is there another fix?

    I'd suggest trying to work with Stuart and fixing the account that is messed up.

    That said, if you just want to keep moving on (and have an older version), you could just set up the new account (which works), and instead of "batch change". do a security sell for everything in the bad account, move the money over, then do a security buy. That would make me cringe, but it's one way to do it.

  18. 18 Posted by Stuart Beesley ... on 02 Jul, 2021 10:07 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    So. Guess what. With some light touch data ‘surgery’ we fixed the 2003 problem and got the account (with the 2003) error downloading.

    So what was the problem?

    The cached authentication records (userid and password) were mixed up on the account with the 2003 error. I’ve written a script that allowed the user to update the correct details.

    So, there is a bug somewhere in the management of the passwords….

    The hunt continues… calling @dtd for further diagnostic work… ;->

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