tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/19206-processed-transactions-not-clearingInfinite Kind: Discussion 2021-11-10T20:10:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/493005612021-08-06T16:24:26Z2021-08-06T16:24:26ZProcessed transactions not clearing<div><p>Hi Ron,</p>
<p>Please accept my sincere apologies for the delay getting back to you. I’m afraid that your request for assistance was missed by the support team, and it’s only now we’ve been able to work through the backlog of older discussions. I must apologise again for the poor level of service and lack of support you have received. I’d like to provide assistance if you’re still in a position to work through these issues. Please be assured we are putting systems in place to ensure a higher level of service and speedier responses.</p>
<p>Wondering could you check your Moneydance settings via <strong>File --> Preferences</strong>, and under the 'Network' tab? Do you have your 'Mark Transactions as Cleared When Confirmed' ticked / selected?</p>
<p>Additionally, you could refer to <a href="https://infinitekind.tenderapp.com/kb/customizing-and-preferences/network">this article</a> for further details regarding Moneydance settings.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/493005612021-08-06T19:30:06Z2021-08-06T19:30:06ZProcessed transactions not clearing<div><p>Thank you for the follow-up.</p>
<p>I do not have the 'Mark Transactions as Cleared When Confirmed' ticked / selected.</p>
<p>So, I should try selecting this I assume?</p></div>webyantag:infinitekind.tenderapp.com,2009-01-14:Comment/493005612021-08-06T21:02:08Z2021-08-06T21:02:08ZProcessed transactions not clearing<div><p>Hi Ron,</p>
<p>Yes, please select it, and your transactions shall be cleared the next time.</p>
<p>Please let me know if you have further questions or need any further assistance. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/493005612021-08-11T20:04:41Z2021-08-11T20:04:41ZProcessed transactions not clearing<div><p>Hey Melissa,</p>
<p>Selecting that preference did not correct the issue I am seeing. All it did was mark a transaction cleared in my ledger but it did not update the Bill Pay status. I have attached a screen shot of the "Online Bill Payment" window.</p>
<p>You will see there are three entries that show "Processed" status but they are all cleared in my account ledger. Before I can send another Online Bill Payment to one of these I must manually refresh the Online Bill Payment window. I did not used to have to do this. Previously if I confirmed the transaction in my account ledger it would clear the "Processed" item from here and be ready to process another payment.</p></div>webyan