I suddenly can't open downloads from my banks.

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14 Apr, 2015 05:12 PM

So. I downloaded the os 10.10.3 upgrade and now I can't open downloaded transactions from my banks. I don't know if the upgrade caused the problem but the timing is suspicious. When I attempt to open a download i get the spinning beachball of death. Only in Moneydance. Other downloads open as usual.

  1. 1 Posted by Winnie Aleshire on 17 Apr, 2015 02:10 PM

    Winnie Aleshire's Avatar

    Hi Rowan,

    Sorry to hear you've run into issues downloading from your banks. Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your bank account in Moneydance

    2) Select the Online->Setup Online Banking button/menu

    3) Click the "Disable" button.  If you don't see a disable button, continue to step 5.

    4) Select the Online->Setup Online Banking button/menu (again)

    5) Click the "New Connection" button and select your bank and hit OK
6) Continue with the setup process, entering your username/password

    7) Repeat steps 1-6 for any additional accounts

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Winnie Aleshire
    Infinite Kind Support

  2. 2 Posted by christine rowan on 18 Apr, 2015 12:16 AM

    christine rowan's Avatar

    Hello Winnie. Thank you so much for helping me to figure this out. It turns out the problem was on my end. I had way too many files in my downloads folder and it finally just wouldn’t cooperate. However, on the way to that solution my tech erased the Moneydance application and downloaded it again. Now I have only one data file and I can’t find my 2 others. Ugh. I believe I’ll be able to recover them from an external back up drive but I haven’t figure that out yet. I may get back to you on that. Thanks again. Have a nice weekend. Chris Rowan

  3. System closed this discussion on 19 Mar, 2016 04:55 AM.

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