TD Bank downloads stopped working

alex.f's Avatar

alex.f

08 Sep, 2021 05:56 PM

Since last week, I have been unable to download transactions from my TD Bank accounts. This had been working fine for the past few years.

Looking at the console log, I see the following errors:

>>>>>>>>

<html>uh oh, we've gotten some OFX with no headers: <html>
<head><title>JBWEB000065: HTTP Status 400 - </title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>JBWEB000065: HTTP Status 400 - </h1><HR size="1" noshade="noshade"><p><b>JBWEB000309: type</b> JBWEB000067: Status report</p><p><b>JBWEB000068: message</b> <u></u></p><p><b>JBWEB000069: description</b> <u>JBWEB000120: The request sent by the client was syntactically incorrect.</u></p><HR size="1" noshade="noshade"></body></html>BEGINRESPONSE>>>>>
<html>
<head>
<title>JBWEB000065: HTTP Status 400 -
<style />
</head>
<body>
<h1>JBWEB000065: HTTP Status 400 -
<HR />
<p>
<b>JBWEB000309: type
</p>
<p>
<b>JBWEB000068: message
<u />
</p>
<p>
<b>JBWEB000069: description
<u>JBWEB000120: The request sent by the client was syntactically incorrect.
</p>
<HR />
</body>
</html>

<<<<<<<<ENDRESPONSE
Unhandled OFX message set: HEAD
Unhandled OFX message set: BODY

I wonder if TD Bank changed something on their end?

  1. 1 Posted by alex.f on 08 Sep, 2021 05:58 PM

    alex.f's Avatar

    Also, downloads from other institutions are working.

  2. 2 Posted by Tom on 08 Sep, 2021 06:13 PM

    Tom's Avatar

    TD Bank downloads have been inconsistent for me for a long time now. I don't think it's anything Moneydance is doing. Sometimes the downloads work, and sometimes they don't.

  3. Support Staff 3 Posted by Maddy on 09 Sep, 2021 12:09 PM

    Maddy's Avatar

    Hi Alex,
    Thank you for contacting Moneydance support.

    Generally, you could try to recreate the connection with your bank. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select Online --> Setup Online Banking
    3. Click the "Disable" button. If you don't see this button, just close the window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select Online --> Setup Online Banking (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by alex.f on 09 Sep, 2021 02:52 PM

    alex.f's Avatar

    I was about to do these steps but decided to try a download again first and lo, today it is working again. All three TD accounts worked. I've had the occasional issue in the past but usually it worked if I tried the next day. This time was a full week where downloads were not working. I'll chalk it up to TD.

    Thanks for the information.

  5. Support Staff 5 Posted by Maddy on 09 Sep, 2021 02:57 PM

    Maddy's Avatar

    You are welcome, Alex!

    I'm very pleased to hear that the issue seems to be resolved.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  6. Maddy closed this discussion on 09 Sep, 2021 02:57 PM.

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