Timberland Bank connection issue

winginsue's Avatar

winginsue

17 Sep, 2021 04:48 AM

I have no idea what's happening here. I downloaded transactions from my bank. Then I went to download again because it appeared one was missing. I get this error:
Bank Name: Timberland Bank - New

The error code reported by the server was: 2000

Failure retreiving transaction list.

I went to setup and chose "Disable" I then went back to set it up. Timberland-New doesn't show (see attached "Online Banking Setup".
I did a new connection and chose Timberland Bank - New
It shows me my checking account, I clicked Next
I chose my bank - see attached "Online Banking Signup"
I click "Finish" then choose to download all accounts. Same error.

I use a password program for the user ID and password. I am able to log in to my account.

Help!

Thanks so much.

Suzette

  1. Support Staff 1 Posted by Maddy on 17 Sep, 2021 08:51 AM

    Maddy's Avatar

    Hi Suzette,

    We are sorry to hear about the problem you have encountered.

    The error 2000 normally indicates that the Direct Connect service requires to be enabled or re-enabled (in your case).
    You can accomplish this by asking your bank to set up your account for direct connections from Quicken (again).
    Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.

    Calling up your bank and stating precisely the following should get you started:

    "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by winginsue on 18 Sep, 2021 11:01 PM

    winginsue's Avatar

    Thank you for your assistance Maddy. I decided to try it one more time before I sent an email to support at the bank. NOW it works.

    Suzette
    ________________________________

  3. Support Staff 3 Posted by Maddy on 20 Sep, 2021 07:55 AM

    Maddy's Avatar

    You are welcome, Suzette!
    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 20 Sep, 2021 07:55 AM.

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