can't download correct online account

duerks's Avatar


30 Sep, 2021 04:37 PM

After updating to build 4040 3 days ago I had to re-enter the account information for my credit card accounts. One synced and is downloading fine, but another (CITI bank) will not sync with CITI. Instead it wants to download the information from my other credit card account (Chase). I have tried to "change" the account information, and it goes through the whole set-up process, but then still shows and wants to download the Chase account. I have tried to "disable" and re-enter information, but it does the same thing. I have tried to "refresh" but this makes no difference. I'm not sure what to try next. Please advise.

  1. 1 Posted by Barry Dorazio on 30 Sep, 2021 04:47 PM

    Barry Dorazio's Avatar

    After I downloaded and installed the latest version of Moneydance (2022 4040)
       I am unable to download any of my 3 accounts transactions -
       If click on Online - Download all accounts - It does nothing except displaying the message - "Their are no accounts to downloaded"

  2. 2 Posted by duerks on 30 Sep, 2021 04:51 PM

    duerks's Avatar

    Yes, I had the same. I had to re-enter the info. Some worked, but one still doesn’t.

  3. 3 Posted by Stuart Beesley ... on 30 Sep, 2021 04:54 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Have you looked at the new Menu, Online, Match Online Accounts to see if that can help you?

    (not support, just a fellow user)

  4. 4 Posted by duerks on 30 Sep, 2021 05:16 PM

    duerks's Avatar

    Yes, unfortunately it doesn’t populate or save the right information.

  5. System closed this discussion on 30 Dec, 2021 05:20 PM.

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