Download stopped working from Schwab Bank

andrea_k's Avatar


05 Oct, 2021 02:46 AM

Didn't this happen a year ago?

  1. 1 Posted by dwg on 05 Oct, 2021 03:33 AM

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    I'm a fellow user.

    Initially yes, but then Schwab and Moneydance in co-operation put a temporary system in place.

    It appears Schwab have now turned off their part of the temporary system thus stopping downloads.

    Alas the replacement that Moneydance is putting in place is still only in Beta testing and is not yet ready for release.

  2. 2 Posted by Nick on 05 Oct, 2021 02:55 PM

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    Well crap...following to keep up.

  3. Support Staff 3 Posted by Maddy on 05 Oct, 2021 03:18 PM

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    We are sorry to hear about the problem you have encountered.

    Please can you let us know whether the connection issue you are experiencing is happening while running Moneydance 2021.1 (3069) or Moneydance 2022 (4045), perhaps?

    Which connection method are you using OFX Service or Moneydance+?
    Do you receive an error message? If so which?

    Please can you send us your Moneydance error logs? The logs should include useful information for determining what might be causing a problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window


    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

    Finally you can paste the content to your next reply on this thread

    Thank you

    Maddy, Infinite Kind Support

  4. 4 Posted by larry on 05 Oct, 2021 06:06 PM

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    This comment was split into a new private discussion: Download stopped working from Schwab Bank

    I'm also having this issue. Running MD 2021.1 (3069) on macOS 11.6.

    There is no folder ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/LibSupport

  5. 5 Posted by andrea_k on 07 Oct, 2021 05:24 PM

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    I am using 2021.

  6. Support Staff 6 Posted by Maddy on 08 Oct, 2021 02:19 PM

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    Firstly, it seems that the issue is affecting all of our customers who are attempting to connect to Charles Schwab using the OFX method. Please find detailed information on this public thread where our lead developer shared an update in post 10.

    Secondly, we will be posting further information about Moneydance 2022 and Moneydance + on our blog as soon as Moneydance 2022 will be announced as the new major release. For the time being, Moneydance 2022 (4045) is available as a preview and it includes: Moneydance + a premium service for downloading accounts and transactions from thousands of banks .

    If you wish to try out the new connection method, please let us know and we will provide the relevant steps.
    Please note: Investment accounts are not included (yet!)

    Finally, I thought it may be interesting for you to read through Sean's statement on post 3 of the thread mentioned above, where he provides a truly honest and complete overview of the main factors that led him to make this forceful decision. Please find the same below:
    "Multiple major banks have contacted us to indicate that they are moving away from OFX and will eventually stop running their servers. We have met with many of them about alternative methods of connecting and even joined as full members of the Financial Data Exchange (FDX: We were clear that our preference is for Moneydance, on your computer, to connect directly to their services, avoiding any "middle men" or aggregators, as they are called. I was shocked to hear from the banks that they wanted us to use the aggregators and that if we wanted to connect directly to them then there would be an indeterminate delay on being allowed to do so. Many months later, we're still waiting. That's another thing about the newer protocols like FDX or the EU and UK's Open Banking initiatives - they are more secure, but clients usually need to be registered and authorised to connect, so we would need explicit approval from each bank and it was clear that that approval was not going to be easy to get. I don't really blame the banks, as it is so much easier for them to deal with a few major aggregators rather than hundreds or thousands of different software vendors. We will still push for and implement direct connections to as many banks as possible, and we will never drop support for direct connections as long as even a single bank runs an OFX server, but if Moneydance customers want to download their transactions, it's clear that this is the only way to provide that option for the vast majority of banks.
    I'll be honest: using an aggregator does have privacy implications in that customer transaction data (descriptions amounts, and sometimes additional metadata) goes through the aggregators' servers. On the other hand, the security is often much better than with OFX in that for many banks you will authenticate directly with the bank, including using 2-factor authentication. The aggregators and Moneydance are granted a token that provides access for a certain period of time. In those cases neither Moneydance nor the aggregator will have your password and often not even your username. For connections through Plaid, even Moneydance has no idea of your name, password, or other login credentials.
    We chose Plaid specifically for their better privacy policy regarding end-user data. They do not share or distribute your data in any way according to the people we've talked to there as well as their privacy policy which you can find here:
    I will reiterate that we will never force anyone to use the aggregation. We will never require a subscription to use Moneydance and the current direct OFX connections. We will continue to look for and implement more direct ways to connect to banks while preserving your privacy."

    Please let us know if you require further assistance.

    Maddy, Infinite Kind Support

  7. 7 Posted by andrea_k on 08 Oct, 2021 03:42 PM

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    I just installed 2022. What do I do now?

  8. 8 Posted by Paul B on 08 Nov, 2021 12:27 AM

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    I would be interested in learning more about the relevant steps to use this method
    Have never been able to connect my Citibank account
    I lost my Schwab connection as well in recent weeks

  9. 9 Posted by dwg on 08 Nov, 2021 12:43 AM

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    I'm a fellow user.

    The Knowledge Base has some getting started information on Moneydance+

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