Charles Schwab Transactions Not Downloading

Jason's Avatar


06 Oct, 2021 02:04 AM

I've had issues with downloading Charles Schwab transactions in the past but have been doing pretty good now for at least a year. Today, the download transactions button is no longer working again. Anybody else having this issue or have recommendations on how to fix this (again)?

  1. 1 Posted by dtd on 06 Oct, 2021 02:15 AM

    dtd's Avatar

    just a user

    You can't fix it. Schwab broke the fix, apparently on Oct. 1. So everyone is having this issue.

    Recommendations on how to fix? Sean is working on "Moneydance+" and it is in beta preview. I'd recommend waiting unless you like beta testing.

    There are multiple threads about this Schwab change. Check them out.

  2. Support Staff 2 Posted by Maddy on 06 Oct, 2021 09:40 AM

    Maddy's Avatar

    Hi Jason,

    I can see you’ve received a reply from one of our knowledgeable Moneydance customers. To add to this useful information I thought it's worth mentioning that in view of the changes Charles Schwab (as well as other major banks) have made, we have introduced a new connection method, Moneydance +. This a premium service for downloading accounts and transactions from thousands of banks and brokerages worldwide.

    If you wish to try out the new connection method, you would have to download and install Moneydance 2022 (4045) first. Then, you should navigate to the Online->Setup Online Banking menu then choose the Moneydance+ option.
    Here are the steps for setting up Moneydance+:
    Moneydance will ask you for your email address and then “register” your email and the current file on the server, along with your current license key (if you have one).

    The server will send a confirmation link and code to your email address. Clicking the link and entering the code will confirm that it is your email address, and that establishes your identity. It also links the data file to your identity.
    Next, you see your “account” page on the MD+ server. If you don’t already have a Moneydance+ subscription then you see a subscribe button for either the add-on subscription or the full subscription (depending upon whether you had a license key in step 1)
    When the full subscription goes through, MD+ will generate a license key and email it to you, and also store it on the server in your account there.

    Once subscribed, you’ll be brought back to that page and should see a link to connect your accounts.
    Clicking that will take you to Plaid where you can choose your bank/s, enter your login, or (usually) bounce over to your bank’s web site so that you can login directly and then it bounces you back to Plaid to make the connection.
    Please be reassured that we never see any of the user’s bank login information, and the access tokens necessary for connecting to Plaid are encrypted in a way that can only be decrypted on the user’s computer using that data file. Also, that data file is never uploaded or stored on our servers.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  3. System closed this discussion on 05 Jan, 2022 09:40 AM.

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