Transactions not Downloading from Charles Schwab

Jeffrey Morrison's Avatar

Jeffrey Morrison

11 Oct, 2021 12:24 AM

Transactions from Charles Schwab not downloading at all. VPN is off when attempting to download. Please advise. Thanks!

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  1. 61 Posted by brendon on 08 Jan, 2022 06:34 PM

    brendon's Avatar

    @dtd I came looking at Moneydance as a potential alternative to quicken. Every year I rage against it, vowing to come up with some alternative, and then end up subscribing for another year. The parade of quicken problems over the last 6 weeks and ineptitude on the part of the quicken r&d team made me look early this year. If moneydance doesn't have solid importation of schwab data, though, it isn't for me - at least not now.

  2. 62 Posted by Christian Skiel... on 19 Jan, 2022 02:50 AM

    Christian Skieller's Avatar

    Hi Moneydance Support,

    Any update on when this is going to be fixed. It has been going on since October, so it is about time to get the problem with downloading from Schwab fixed?

    Regards,

    Christian

  3. Support Staff 63 Posted by Maddy on 19 Jan, 2022 09:50 AM

    Maddy's Avatar

    @Christian

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    I suspect you might be trying to connect with an investment account if you are encountering a problem connecting with Moneydance +.
    If this is the case, unfortunately at this time, Moneydance+ does not support investment accounts.
    We are working with Plaid (the third-party aggregator that our Moneydance+ service uses) to enable this, but we can't speculate on when that will be released. You can find the same information in our blog.

    Unfortunately, as you might be aware, Schwab OFX (Direct Connect) downloads are no longer available. Schwab has disconnected this service without a replacement.

    We are working to restore a connection through Moneydance+ which was recommended by Schwab as the only way forward due to security concerns on their side.

    In conclusion, using Moneydance+ in Moneydance 2022 you can download banking transactions from Schwab accounts, but investment accounts are not yet accessible.

    --
    Maddy, Infinite Kind Support

  4. 64 Posted by Christian Skiel... on 19 Jan, 2022 07:35 PM

    Christian Skieller's Avatar

    Hi Maddy,

    Yes I was hoping for an estimate for when investment accounts might be downloadable again from Schwab.
    It is taking way too long .

    Regards,

    Christian

  5. Support Staff 65 Posted by Maddy on 20 Jan, 2022 10:17 AM

    Maddy's Avatar

    Your concern is perfectly understandable but please be reassured that the development team is actively working to get this feature implemented.
    We will post any updates relevant to this topic here and in our blog.

    Thank you for your patience!

    --
    Maddy, Infinite Kind Support

  6. 66 Posted by Jeff W on 21 Jan, 2022 04:24 PM

    Jeff W's Avatar

    For awareness, Yes you can download banking transactions from Schwab through Plaid into Moneydance. However. there is a DELAY in Plaid with Schwab posted transactions, 2-3 days worth if not more. Its maddening for those of us who reconcile daily.

  7. 67 Posted by David Greene on 21 Jan, 2022 10:08 PM

    David Greene's Avatar

    As you know, I gave up and went back to Quicken. I must say, I
    didnt like having to use it in virtual windows, but the reconciliation is
    'kick a@@'. Update all then, if you want, view reconciliation or just you
    can tell what matched/cleared, just by reviewing the register. Back to
    Moneydance: Great product, but it became apparent to me, that they don't
    have enough Schwab customers to enter a 'fire drill' to get the issues
    fixed.

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