Transactions not Downloading from Charles Schwab

Jeffrey Morrison's Avatar

Jeffrey Morrison

11 Oct, 2021 12:24 AM

Transactions from Charles Schwab not downloading at all. VPN is off when attempting to download. Please advise. Thanks!

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  1. 31 Posted by David Greene on 05 Dec, 2021 11:25 PM

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    Issue with the moneydance + is that the download of transactions is not
    realtime. Transactions downloaded from a bank are behind by at least a
    day. Makes reconciliation a real chore.

  2. 32 Posted by Jeff Waris on 09 Dec, 2021 02:28 PM

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    Moneydance + is AT LEAST a day behind realtime with Plaid. It really really annoying. I have not got any updates in 5 days now and I do have cleared transactions waiting. Just keeps saying no new transactions. Schwab troubles specifically have gone on over a year. It's Not infinite kinds issues, they have been doing what they can to react to Schwab changing things. They have been quite good, but it has been problem after problem for downloading transactions. The plaid delay issue is almost unbearable. Its like a crap shoot if you get transactions.

  3. Support Staff 33 Posted by Maddy on 09 Dec, 2021 02:37 PM

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    @All

    You could try selecting the Online->Setup Moneydance+ menu again, then click on an account (not the bank name) in the right column you should see a popup menu. If you select the Reset Sync Date entry, Moneydance will prompt you upon the next download to select how far back in time you'd like it to request transactions. How far back the transactions actually go is dependent upon the bank and/or their service provider, but Moneydance will request whatever date you specify.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 34 Posted by Jeff Waris on 09 Dec, 2021 03:35 PM

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    This comment was split into a new private discussion: Transactions not Downloading from Charles Schwab

    That did not work. I have 12 cleared transactions since the 5th, checked with Scwab.com. My thought is Plaid isn't getting transactions realtime and right now something is messed up on their end.

    -Jeff

  5. 35 Posted by David Greene on 09 Dec, 2021 03:48 PM

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    This is getting frustrating. Spending $26.28 a year on the new
    transaction 'fetcher'. To subscribe to Quicken Premier is about $78 a
    year. The difference is $51.72 annually or $4.31 a month for something
    that works. The only aggravating part is that I will have to use
    Codeweavers Crossover Wine to get it to work on my linux machine. I
    applaud ME for trying to do workarounds to Schwab's incompetence, but if
    one is going to switch, beginning of a year makes sense. Again, just
    frustrating... I hate Quicken....

  6. 36 Posted by David Greene on 11 Dec, 2021 12:05 AM

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    a full two days behind now. Sit down to reconcile bank, closed and
    reopened moneydance, and still not updating. Frustrating. Feel like I
    have a manual checkbook if I want to keep it reconciled up-to-date.

  7. 37 Posted by dtd on 11 Dec, 2021 12:39 AM

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    just a user -

    Do you know if Quicken is getting timely updates from Schwab, or is there a similar delay like there is with Plaid? Obviously can't test OFX in Moneydance, but maybe the problem is endemic?

    Don't know the answer, but would like to know...

  8. 38 Posted by dtd on 11 Dec, 2021 12:44 AM

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    I just tried googling this term:
    schwab download delay with quicken

    and got quite a few interesting results. Here's the first one, which seems to indicate that Schwab downloads are an endemic issue, and maybe broader in scope.

    https://www.quicken.com/support/charles-schwab-transaction-download-changes
    (as of this post, last updated Dec 10 (today))

  9. 39 Posted by David Greene on 11 Dec, 2021 12:50 AM

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    I will shutup!! After reading through this, it is obvious that Schwab
    has head up......... With all the venting I have done on here,
    when it comes down to it, I 'aint going anywhere'. Will stick with
    Moneydance for a consolidated present and future view and Personal Capital
    for a good backward view. Quicken can kiss my grits....

  10. 40 Posted by dtd on 11 Dec, 2021 01:11 AM

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    just a user. It's definitely Schwab changing things, and for the worse it seems.

    I'm also one who is worried, as I have many Schwab accounts, but have been waiting for Schwab Investment accounts to work with MD+

    Unfortunately, if Quicken is having these issues (since Nov 19 it seems) and they are intimate with Schwab on this, I have a feeling I will be doing my year end items by hand, as, even though Plaid is a preferred aggregator (one reason MD chose to work with Plaid), they are not going to get as detailed attention as Quicken is getting.

    So, I learned a lot, but I am now discouraged anything will get better with Schwab in the short term (i.e. before end of year).

  11. 41 Posted by Roger Rice on 11 Dec, 2021 02:25 PM

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    I agree that there is probably not much to be done, but I did want to chime in with the fact that it is not just Schwab. I pointed this problem out months ago when the + stuff came out. All of my banks, Schwab, Desert Financial, Discover, Elan, etc. all have delayed downloads. I've noticed that they are 36 hours behind or so. I used to download my data when I woke up at 5AM MST every day. I've now adjusted my process so that I don't launch MD until noon.

  12. 42 Posted by dwg on 11 Dec, 2021 09:17 PM

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    I'm a fellow user.

    I would not be expecting any aggregator to do on demand updates. In general I believe they will be updating the transactions they hold in batch mode by scheduling jobs to run at specific scheduled times.

  13. 43 Posted by Bill on 13 Dec, 2021 09:38 PM

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    In the interim, I've been using iCreateOFX, and it's worth the $14 to buy it. After about three cycles I've got all the fields mapped so that they work well with my MD Schwab accounts. Definitely recommended while we wait for Schwab/Plaid/MD to work again.

  14. 44 Posted by Jeff Waris on 14 Dec, 2021 02:43 PM

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    We live in 2021. I call BS on the "scheduled batch" 36+ hours is wait. I am sorry, but Schwab should have some API that Plaid calls on demand to giving you your transactions. I would prefer my transactions not be stored at an aggregator in batch. Of course that's speculation because we don't know how Plaid is working. What we do know is that Plaid is slow and unreasonably slow at that. Schwab took away the OFX options, so ultimately this is on them. It might be time to find another bank. I can at least go into BOA and download my transactions.

  15. 45 Posted by davet65 on 25 Dec, 2021 05:25 PM

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    I am virtually 100% sure that Sean/MD is way beyond this already, but I just wanted to let people know that I am doing what I can from my end to help this situation.

    I complained to Schwab via my local broker about this download problem. And complained again. He escalated to someone, and I received a call back from someone in the IT department. Their suggestion was to have the developers contact Schwab @ developer.schwab.com and fill out a form to authorize data exchange. It can't be that simple, can it?

    Maybe we'll get a belated Christmas present regarding this situation.

  16. 46 Posted by dwg on 25 Dec, 2021 07:36 PM

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    Sean already tried that, even signing up to be a member of FDX, and if I recall from memory correctly the response from Schwab was you do not have an US presence so effectively go jump and use an aggregator.

    I think Plaid may have been the aggregator that Schwab recommended.

  17. Support Staff 47 Posted by Sean Reilly on 27 Dec, 2021 11:49 AM

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    dwg is correct - Schwab won't allow us to connect directly through their developer program because we don't have a US presence. I'm working on getting the connection up and running through Plaid though. Schwab didn't specifically recommend Plaid, but did suggest that I use an aggregator.

    Thanks,
    Sean

    --
    Sean Reilly
    Director/Developer, The Infinite Kind
    infinitekind.com

  18. 48 Posted by Braden Spear on 01 Jan, 2022 04:44 PM

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    So i just switched over to Moneydance + thinking that would improve things with Schwab. I was able to get Schwab checking account to sync today, but all my brokerage accounts are downloading zero transactions. the option to "reset sync date" is not available for the Schwab accounts like it is for others. Am i missing something or is Schwab just offline right now for the brokerage side?

  19. 49 Posted by dwg on 01 Jan, 2022 08:32 PM

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    I'm a fellow user.

    Getting Investment transactions via Plaid is a work in progress and not yet supported.

  20. 50 Posted by David Greene on 01 Jan, 2022 08:37 PM

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    Any estimated ETA on this?

  21. 51 Posted by Brian on 02 Jan, 2022 12:10 AM

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    Add me to the list of people that is disappointed with losing Schwab tx syncing. Up voting and work to address!

  22. 52 Posted by dwg on 02 Jan, 2022 02:02 AM

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    Sean responded a day or so ago, he said it was being worked on but there was no estimation.

  23. 53 Posted by David Greene on 05 Jan, 2022 12:10 AM

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       I have a data file with over 11 years of transactions on it, so not
    looking forward to prospects of quicken, but the beginning of a
    financial year makes more sense if one is going to go thru a conversion
    process.  I googled 'quicken-schwab' and it looks like, even though they
    are based in USA, they had to come up with new version of quicken to
    match Schwab's new requirements. Frustrating.....   Schwab must be run
    by a fanatic group to not assist a financial company just because
    off-shore......

  24. 54 Posted by dwg on 05 Jan, 2022 12:36 AM

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    Sean has advised that he now has Plaid's approval for Investment downloads, he now has to finish off some programming to bring it together.

  25. 55 Posted by David Greene on 05 Jan, 2022 12:41 AM

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      I spent $47 and downloaded Quicken Premier.  Will have to install in
    VM.  Will run parallel.  Cannot wait much longer. Worth 47 bucks for me
    to 'get off the dime'.

  26. 56 Posted by David Greene on 05 Jan, 2022 01:10 AM

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      Again, I am just paralleling this process, hoping that moneydance
    delivers in near future.  Good thing is, that when you download
    financial data to Quicken, they do placeholder entries, so at least you
    now starting over.  Interface to Schwab looks pretty smooth, I have to
    admit.

  27. 57 Posted by dtd on 05 Jan, 2022 04:21 AM

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    @david greene - good luck in moving forward.

    Would love to hear your experiences, as Quicken has had problems with Schwab for the past month since they transitioned on 11/19. Does seem like they've about cleared out most of the problems.

    https://community.quicken.com/discussion/7900567/updated-12-14-21-changes-to-charles-schwab-accounts#latest?_ics=1641355491024&irclickid=~diuP39b5kvU.NFvlke-6ZPJFwxmnh-1RQKFAsjd-2

    That said, MD, as dwg has said, is getting closer, seems like 2-3 weeks away at most (I hope). I'd consider that fairly good (wish it was better of course) given Schwab works with Quicken, but not with Moneydance.

    I do feel the pain, I gave up and updated my 3 Schwab investment accounts by hand from Oct 1 - Dec 31...

  28. 58 Posted by brendon on 08 Jan, 2022 12:29 AM

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    I am here because I am so fed up with Quicken and Schwab. I have 'em all - bank accounts, bank loan, brokerage, IRA, custodial account, donor advised fund. Quicken has released about half a dozen updates in the last two months, fixed a problem here and breaks things elsewhere. Unfortunately, doesn't look like MD / MD+ is a viable option for me though.

  29. 59 Posted by dtd on 08 Jan, 2022 12:48 AM

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    just a user

    Other than "MD is still working on it as well" (i.e. if Quicken is working on it, and they get so much more attention, it shouldn't be surprising that MD is still working on it as well)

    could you say more about "Unfortunately, doesn't look like MD/MD+ is a viable option..."?

    I have multiple Schwab accounts, IRAs, Roth IRAs, checking, investor checking (no custodials or donor advised). I am watching closely the developments, and making this all work (investment accounts) appears to be the top priority.

    So I'm wondering what isn't viable for you - that would be good information to pass on....

  30. 60 Posted by David Greene on 08 Jan, 2022 02:18 AM

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      I gave up AS I have everything at Schwab, 3 IRAs and bank accounts. 
    I switched to Quicken and am very satisfied. Everything works as
    advertised.  Since beginning of new year, I had to load positions but
    that's it.  Had it setup in about 2 hours.  Delighted that I am out of
    the 'manually entering brokerage transactions' and trying to figure out
    what checking transactions Plaid updated.  Also, got 40% off the
    purchase and Quicken threw in Morningstar XRay as well for my
    investments (to get this from Morningstar cost $25 a month) so net/net
    this was good for me.  I don't like the Quicken mobile app as well as MD
    and of course, I have to keep MD on pc to get historic reports, but I
    could not wait any longer.

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