tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/20195-online-bankingInfinite Kind: Discussion 2022-01-30T22:10:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-29T23:27:40Z2021-10-29T23:27:40ZOnline banking<div><p>What version of MD are you using?<br>
What OS?</p>
<p>Which bank are you trying to download.</p>
<p>Just a user - not MD support.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T17:27:19Z2021-10-31T17:27:21ZOnline banking<div><p>MD is 2022.1 (4058).<br>
Window 10 19043.1288</p>
<p>The bank is in the <a href="https://infinitekind.com/fi">https://infinitekind.com/fi</a> list.</p></div>Daletag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T17:33:00Z2021-10-31T17:33:00ZOnline banking<div><p>Go to Help/Console. Keep console open. Try the download again. Review the console log for errors?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T17:38:48Z2021-10-31T17:38:49ZOnline banking<div><p>Thanks..<br>
I re-tried the download but unfortunately nothing is written to the console log.</p></div>Daletag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T18:20:08Z2021-10-31T18:21:36ZOnline banking<div><p>First, upgrade to version 4060. There were a couple of nasty OFX bugs that prevented the setup of OFX downloads. If that fixes the issue we are done.</p>
<p>If not, the reason I asked for the bank is there are a few banks in the list that have either recently stopped OFX direct downloads, or do not perform well, which is why Moneydance+ is being implemented. I understand you may not want to disclose the bank, but if the first paragraph doesn't work, knowing the bank would be the only way to diagnose further.</p>
<p>just a user, not MD support.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T18:47:23Z2021-10-31T18:47:23ZOnline banking<div><p>.. and there has to be something in the log?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T21:21:29Z2021-10-31T21:21:31ZOnline banking<div><p>Thanks.<br>
I upgraded to 4060. Still does not download.</p>
<p>The console log does not show updates when it's open. I cleared the console log, closed the console log window, online->downloaded, re-opened the console log. And this is what is in it:</p>
<p>Moneydance+ access token info: (not the tokens themselves)<br>
Institution Info Cache:</p></div>Daletag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T21:25:39Z2021-10-31T21:25:41ZOnline banking<div><p>Ok, after upgrading I re-did the online->setup online banking for this account and now I am able to download.</p>
<p>Thanks for your help on this..</p></div>Daletag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T21:41:52Z2021-10-31T21:42:36ZOnline banking<div><p>Great to hear. I'm pretty sure you were bit by the OFX bug I mentioned, and yes, you'd have to do the setup again to fix it.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/494626612021-10-31T22:04:30Z2021-10-31T22:04:30ZOnline banking<div><p>… yup that was the bug….</p></div>Stuart Beesley (Mr Toolbox)