Moneydance+ USAA account will not disable Moneydance+ does not work

Bob's Avatar

Bob

11 Nov, 2021 02:20 PM

My USAA Savings account works fine with Moneydance+ but Checking will not disable and therefore Moneydance+ still does nothing.

  1. 1 Posted by Stuart Beesley ... on 11 Nov, 2021 02:28 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What build of MD... There was a bug in earlier versions. You need to be on build 4060 and then disable should work... You might additionally need to load Toolbox extension, advanced mode, Online Banking Tools menu, Cleanup Banking Links too...

  2. 2 Posted by Bob on 12 Nov, 2021 05:10 PM

    Bob's Avatar

    Thanks for the response. I am on 4060. I will try the tool mentioned and
    let you know the result.

  3. 3 Posted by Bob on 13 Nov, 2021 03:07 PM

    Bob's Avatar

    Unfortunately that did not change anything. Although it said it cleared up
    15 links (afterwards it found 0 links), nothing has changed with USAA. I
    still can only download Savings transactions and not Checking. I've tried
    every combination of disabling, saving, rebooting, reestablishing the links
    through Plaid, standing on one leg while facing north when I press the
    download button, with no change. Moneydance+ has the correct account
    links but I still can not disable the account. I tried relinking the USAA
    account (which by the way is a pain because the popup list of accounts from
    which I am to choose the correct account, does NOT scroll down far enough
    to see the full list of accounts, quite literally have to picture the end
    of the list and by using the arrow keys move the cursor to where I guess
    the correct account is. However, I appreciate very much your help and the
    effort you put into creating the tools, obviously you put in a lot of time
    and work into the tool set. Thank you. On the other hand, I think the
    Moneydance folks need to get their ducks in a row before putting out AND
    SELLING Moneydance+. I spent 40 years in IT developing software and I
    would be embarrassed to have this many obvious problems.

  4. 4 Posted by Stuart Beesley ... on 13 Nov, 2021 03:14 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ok. You said that your checking account ‘will not disable’. To force disable/remove the usaa OFX DC profile, run toolbox, online banking menu, delete ofx banking service / logon profile. This will force remove/disable the ofx profiles you select.

    If that fails then help/console. Keep console open. Do the online setup and then download. And then send a copy of the console.

  5. 5 Posted by Bob on 13 Nov, 2021 05:38 PM

    Bob's Avatar

    That Worked! Thank you so much for your help.

  6. 6 Posted by Stuart Beesley ... on 13 Nov, 2021 05:45 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 藺 +1 

  7. Ethan closed this discussion on 14 Nov, 2021 10:38 PM.

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