Ameriprise Brokerage 133 Direct is broken

frgreen3's Avatar

frgreen3

14 Nov, 2021 09:52 PM

I can no longer download transactions from my Ameriprise account. It works flawlessly until sometime last week.
The following is the error message that I get:
There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Ameriprise Brokerage 133 Direct
Account: AMERIPRISE (RRRRRRR)
Account Number: xxxxxxxxxxxx

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:403 Forbidden

I have tried to disable and reconnect the account. I have tried to connect a newly created account. Nothing appears to work.

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  1. 31 Posted by frgreen3 on 13 Jan, 2022 02:23 AM

    frgreen3's Avatar

    Maddy,
    Please send the information received from my Ameriprise to the support team to contact Ameriprise with the information needed to get re-approved. Thanks.

  2. Support Staff 32 Posted by Maddy on 13 Jan, 2022 08:40 AM

    Maddy's Avatar

    @frgreen

    This is to confirm that I have referred your query to the connection specialist, who will be able to answer your query in greater detail and provide further insight.

    Thank you for your patience while we are looking into this.

    --
    Maddy, Infinite Kind Support

  3. 33 Posted by frgreen3 on 21 Jan, 2022 01:58 AM

    frgreen3's Avatar

    Any updates from the connection specialist?

  4. Support Staff 34 Posted by Maddy on 21 Jan, 2022 11:00 AM

    Maddy's Avatar

    Hi,
    We have tried contacting Ameriprise customer support last week and we are still awaiting their response.

    For the time being, you can update your accounts by downloading a file from your banks website. We'd recommend you download using the OFX, QFX, or QIF file format. CSV files can also be imported - the steps are outlined in this article from the knowledge base.

    Thank you for your patience while we are working on a permanent solution.

    --
    Maddy, Infinite Kind Support

  5. 35 Posted by ds1492 on 21 Jan, 2022 10:15 PM

    ds1492's Avatar

    Unfortunately Ameriprise doesn't give the option to download anything other than CSV files, so no OFX. I found a post from Henry with Infinite Kind (Aug 18, 2017 Importing Monthly Investment Transactions in CVS Files) saying "...Moneydance doesn't support importing CSV files into investment accounts...because of the complexity and the variety of investment transactions." I've used CSV import in the past and had to do so much manual correction that it was almost faster just to manually enter, so I was very happy until early Nov. that the online download worked.
    Understandably Ameriprise needed to secure the interface once it was hacked. I also understand the focus is now on Plus at IK, but with my modest needs I can't justify an ongoing expense.
    There are available tools to convert text files like CSV to OFX. Do you have a documented standard for the structure of an OFX file that would successfully import into an investment account?

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