Lake Trust Credit Union

Charles Withey's Avatar

Charles Withey

17 Apr, 2015 01:57 AM

I'm switching to Moneydance from Quicken. I seem to be having trouble connecting to Lake Trust Credit Union. I am using the same credentials that I use for the Lake Trust website and for Online Banking through Quicken.

I am returned with a message that tells me that my ID or signon is not valid and to contact my institution. Do I need to use the advanced setup option. If so, how?

  1. 1 Posted by Winnie Aleshire on 17 Apr, 2015 01:40 PM

    Winnie Aleshire's Avatar

    Hi Charles,

    Unfortunately, it appears that your bank doesn't support direct OFX connections, which Moneydance requires in order to talk directly to a bank.  The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site.  You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance.   You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    If your bank begins to support direct OFX connections in the future, we will be happy to work with them.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Winnie Aleshire
    Infinite Kind Support

  2. 2 Posted by Charles Withey on 17 Apr, 2015 02:19 PM

    Charles Withey's Avatar

    Hello Winnie,


    Thank you for the prompt response. It appears that Quicken is able to
    connect via Express Web Connect. (check snip) Does Moneydance support this
    connection method or can it be configured to do so?





  3. 3 Posted by Winnie Aleshire on 17 Apr, 2015 02:23 PM

    Winnie Aleshire's Avatar

    Hi Charles,

    There are two methods that personal finance software can use to access your accounts: direct connect and web connect. With web connect, the software basically connects to your bank's website and downloads and imports OFX, QFX, QIF, and OFC files automatically. Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website. From a user's perspective, these two connections look basically identical. Moneydance only supports automatic connections through direct connect and not web connect. Your bank is using web connect with Quicken.

    Please let me know if I can be of further assistance!

    Winnie Aleshire
    Infinite Kind Support

  4. System closed this discussion on 19 Mar, 2016 04:56 AM.

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